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Discussion Boards => Support => Topic started by: vicogden on March 10, 2012, 04:27:03 am

Title: Thank You to the Entire Fusion Cash Support Team
Post by: vicogden on March 10, 2012, 04:27:03 am

I want to take a minute (or two) to say 'THANK YOU VERY MUCH' to the entire FUSION CASH SUPPORT & ANTI-FRAUD team members.  I had a problem with my account due to URL's emanating from my computer sign-ins while on vacation in Thailand (where I still am until early April).

The anti-fraud team picked up on the URL and my account was restricted.

In accordance with FC guidelines, I appealed the decision and explained my entire situation.

Needless to say, the issues were resolved and my account was fully restored.

There are two reasons I'm glad this incident occurred:  First of all, it shows me that FC has proper steps in place to ensure customers, advertisers and others associated with FC are receiving proper service.  The Anti-Fraud Team's efforts ensures that promoters, program sponsors and advertisers utilizing FC are not being defrauded.  Subsequently, the Customer Service Team is ensuring that FC users are being treated fairly.  This balance assures all are being looked after.  Second, this incident showed me that FC is willing to do the right thing.  I didn't do anything in violation of the Terms of Agreement, FC recognized that fact, and the issue was fully resolved.

So, I hope the members of the entire FC Team are able to see this message and know that their efforts are truly appreciated. 

I know that sometimes individuals are quick to complain-- I just want the entire FC staff to know that sometimes members are quick to compliment as well.

Thanks again and take care,

Victor F. Ogden

Title: Re: Thank You to the Entire Fusion Cash Support Team
Post by: duroz on March 10, 2012, 08:09:14 am

This was a really nice post, vicogden.  :thumbsup:

Also, it was good to find out all that happened in regard to your sign-ins and account restriction, for all the reasons you have mentioned, so thank you for that info!

Title: Re: Thank You to the Entire Fusion Cash Support Team
Post by: dsawan on March 10, 2012, 01:43:49 pm

teamwork

Title: Re: Thank You to the Entire Fusion Cash Support Team
Post by: joyroos18 on March 13, 2012, 02:54:06 pm

i totally dumped facebook because of hackers, i wish people would just find a life even one trying to get 15 cents a day is better than messing with others for no good reason

Title: Re: Thank You to the Entire Fusion Cash Support Team
Post by: rbudovec1947 on March 14, 2012, 04:43:16 am

vicogden,

Glad to hear the FC team worked with you and restored your status after looking into the special circumstances you mentioned. I have nothing but praise for the FC staff and support team. They look after our best interests and do their best to address any issues that arise with fairness and an even-handed approach.  :notworthy:

Title: Re: Thank You to the Entire Fusion Cash Support Team
Post by: duroz on March 14, 2012, 11:06:00 am

Quote from: joyroos18 on March 13, 2012, 02:54:06 pm

.....i wish people would just find a life even one trying to get 15 cents a day is better than messing with others for no good reason

You make an excellent point here.....these days, so many are getting by/trying to get by in life by taking everything from the efforts of someone else.

Title: Re: Thank You to the Entire Fusion Cash Support Team
Post by: friendlione on March 14, 2012, 06:50:55 pm

As a "newbie", it is good to hear FC spoken so highly of regarding something that could have been very messy.  Great work FC, and thanks for this post!