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Discussion Boards => Support => Topic started by: clsurfer01 on December 06, 2017, 11:52:08 am

Title: Emailed in my Verification form and still have not heard back
Post by: clsurfer01 on December 06, 2017, 11:52:08 am: I emailed in my Identity Verification form on 11/13/17 and I still have not heard back. Is there someone that can confirm my identification so that I can cash out? How long does this normally take? I have been trying to cash out since 10/20/17 as opened with my first help ticket and no one has helped me yet.

Anyone else having issues with their non- responsive customer service? This is ridiculous to make us wait almost 2 months to try to cash out or even get a response. :bad:
Title: Re: Emailed in my Verification form and still have not heard back
Post by: TELawson1 on December 06, 2017, 05:43:49 pm: Have you checked your spam folder on your email?
Title: Re: Emailed in my Verification form and still have not heard back
Post by: bostonphil on December 07, 2017, 06:15:12 pm: I have been with FC for several years and have never had any of the problems that I see posted.

I am sorry that you are having such difficulties because I really :heart: this site.
Title: Re: Emailed in my Verification form and still have not heard back
Post by: teenangel on December 07, 2017, 07:55:35 pm: I never had this problem either. I been with fusioncash for quite a while now and I love this site
Title: Re: Emailed in my Verification form and still have not heard back
Post by: dsawan on December 07, 2017, 09:34:18 pm: no issues here
Title: Re: Emailed in my Verification form and still have not heard back
Post by: clsurfer01 on December 08, 2017, 11:49:20 am: Yup, I checked my spam folder. They haven't even responded to my original ticket on 10/20/17.
Still no response via email or my ticket ::)
Not sure whats taking so long. :bad:
Title: Re: Emailed in my Verification form and still have not heard back
Post by: clsurfer01 on December 13, 2017, 03:00:27 pm: Administrator or customer support, can you please look into my ticket and please help verify me? I still have no response and I really would like to cash out.
Title: Re: Emailed in my Verification form and still have not heard back
Post by: gaylasue on December 17, 2017, 03:47:02 pm: I have been having email problems with the Daily Email. I got a message that my email has changed but it hasn't in years. I get survey requests from FusionCash.
Title: Re: Emailed in my Verification form and still have not heard back
Post by: tuffys_daughtr on December 18, 2017, 09:11:12 pm: Quote from: clsurfer01 on December 13, 2017, 03:00:27 pm
Administrator or customer support, can you please look into my ticket and please help verify me? I still have no response and I really would like to cash out.
Well that really stinks that you can't cash out and haven't heard back from admin. It's been almost 2 months and you're right, that is a long time. So I think if it was me, I'd send another help ticket, and maybe check out the knowledge base to see if anyone else had the same problem and how it got fixed. If you do another ticket, be very cordial and also make sure you keep checking your spam. I hope it all gets resolved for you soon!