FC Community

Discussion Boards => Off-Topic => Topic started by: countrygirl12 on December 02, 2018, 05:09:49 am

Title: Support Tickets
Post by: countrygirl12 on December 02, 2018, 05:09:49 am: Has anyone else noticed a really long delay in answering of support tickets? I have two submitted with both being several days ago.
Title: Re: Support Tickets
Post by: jenniferhoder on December 02, 2018, 05:48:05 am: I haven't had to send any support tickets. Possibly something is up?? Good luck getting your issue resolved.
Title: Re: Support Tickets
Post by: JaniceSW on December 02, 2018, 06:12:36 am: I submitted one about 3-4 days ago and there was a notice that they were very busy with submissions. However, Fusion is often slow on the responses in my opinion. I think they don't have enough staff!!
Title: Re: Support Tickets
Post by: BATISTAGIRL663 on December 02, 2018, 02:44:34 pm: i haven't had any support tickets in a very long time maybe with the holiday it is just taking longer
Title: Re: Support Tickets
Post by: countrygirl12 on December 03, 2018, 03:45:40 am: Quote from: jenniferhoder on December 02, 2018, 05:48:05 am
I haven't had to send any support tickets. Possibly something is up?? Good luck getting your issue resolved.

The one is just a question about how something works so it is less important. But one is where I didn't receive credit for an offer. Probably never will. :D
Title: Re: Support Tickets
Post by: NRAJOE on December 03, 2018, 10:52:52 am: Mine from over 3 months ago finally got resolved...cashed in $161....just decided to try cashing out and it went through.

No one even told me it was resolved... ???
Title: Re: Support Tickets
Post by: bshee58 on December 03, 2018, 11:07:20 am: Well thank goodness, I haven't had any tickets to be filled lately.
Title: Re: Support Tickets
Post by: mrsmere on December 04, 2018, 07:44:22 am: I have never sent a support ticket.
Title: Re: Support Tickets
Post by: sfreeman8 on December 04, 2018, 07:53:47 am: Quote from: countrygirl12 on December 02, 2018, 05:09:49 am
Has anyone else noticed a really long delay in answering of support tickets? I have two submitted with both being several days ago.

Some of mine would take over a month. I don't submit any tickets anymore because it takes so long (and I forget why I would submit) and because they always give a canned response.
Title: Re: Support Tickets
Post by: sdenimandlace1 on December 04, 2018, 10:01:24 am: It has been a long time since I have sent one in, and the answer was a smart mouthed, so I just let it go now.
Title: Re: Support Tickets
Post by: squirrelgirl44 on December 04, 2018, 11:47:11 am: The last support ticket I sent in was not answered for a month...
Title: Re: Support Tickets
Post by: adriarobi on December 04, 2018, 12:55:57 pm: I have not had any tickets for several months, and they were answered relatively quickly.

You could send a ticket asking why such a long wait :)

:rose:
Title: Re: Support Tickets
Post by: cathy37 on December 04, 2018, 02:02:54 pm: I haven't had any support tickets in awhile, but when I did they responded within a reasonable amount of time to try to correct the issue.
Title: Re: Support Tickets
Post by: countrygirl12 on December 04, 2018, 03:12:54 pm: Quote from: sdenimandlace1 on December 04, 2018, 10:01:24 am
It has been a long time since I have sent one in, and the answer was a smart mouthed, so I just let it go now.

Yeah, I got a reply this morning and the replay was way smart mouthed so I figure I will just try to make cash out every month and go on.
Title: Re: Support Tickets
Post by: gaby_ro_2004 on December 05, 2018, 08:20:13 am: You are right.I sent a support ticket a few months ago and they never replied,just closed it.