FC Community
Discussion Boards => Support => Topic started by: ssarber on May 10, 2020, 07:25:02 pm
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So I have a serious question. Has anyone on here actually got an answer to a support ticket? I mean for any reason. I have 3 or 4 tickets in for a couple reasons and none of them have ever been actually answered. One question, I figured out myself. Another one was solved with time, and the last 2 haven't been acknowledged om any way. Just wondering.
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Years ago, I got some good answers from the staff from Fusion Cash but the last couple times, it seemed like it was either an automated response or the person who answered seemed very rude about my question.
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So not much hope in getting things solved? That's too bad honestly. I really like the site and for the most part will let things go like not getting credited on a survey or something. But all I want to do is change my address since I moved. I see others have problems entering in new information. It is frustrating. I understand being patient, but my other survey sites usually get back with me within a couple days and actually have a live person emailing about the problem.
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I have not submitted a support ticket in a while, but in the past, I have had tickets replied to so late that I had forgotten I had submitted it. In fairness, I have also had tickets replied to within a one week time frame.
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Just to compare Fusion Cash (which I really do appreciate and love the different ways to earn money) to other sites however, I also do other survey sites. Today I had a question on one site, and I hit the "chat button" I was responded to in a matter of 10 seconds. He was very helpful and answered my question. I really wish we could get that kind of response here. My first ticket dealing with my address change for FC was on April 29th. I have put in 2 more tickets begging for help and no response at all. It is sad that there doesn't seem to be any support. :(
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could be less staff available to research questions
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Back in the day FC was really prompt about answering support tickets but it seems that ship has sailed...Like you said ssarber FC is still a great legit site and there seems to be slimmer pickings every day. I hope you get your new address issues resolved soon with FC Adm. As this is not an issue FC members can help you with.
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I moved on Valentines Day and before I moved, I notified support that I was moving. I wanted to know if there would be any problem. I received a response back within days telling me that there would be no problem.
I had no problem changing my address after I moved.
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So I have a serious question. Has anyone on here actually got an answer to a support ticket? I mean for any reason. I have 3 or 4 tickets in for a couple reasons and none of them have ever been actually answered. One question, I figured out myself. Another one was solved with time, and the last 2 haven't been acknowledged om any way. Just wondering.
Yes. When I first started on this site support tickets were answered in 2 days at the most. Then it seemed like it was closer to 2 weeks. And now it is closer to months to never. I had 2 and one of them was answered after a couple of months and the other has been out for about 6 months or more. ::) And the one they did answer just told me that part of the site was working fine. Uh no, it wasn't when I submitted the ticket. smh At this point I would not even bother with a ticket. Most people are saying the same things. Nobody ever answers them. It has been a while since I have had issues with anything. And now if something doesn't work I just assume it is another part of the site going down and don't even bother.
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Years ago, I got some good answers from the staff from Fusion Cash but the last couple times, it seemed like it was either an automated response or the person who answered seemed very rude about my question.
lol Yeah I have got that a couple of times as well. The time before last when I submitted a ticket the person I talked to was very helpful. From what I see now there is only one person behind this site and it seems has completely lost interest in maintaining the site. I think if I had something like this I would make every effort to keep it going to be able to keep it going.
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Years ago, I got some good answers from the staff from Fusion Cash but the last couple times, it seemed like it was either an automated response or the person who answered seemed very rude about my question.
lol Yeah I have got that a couple of times as well. The time before last when I submitted a ticket the person I talked to was very helpful. From what I see now there is only one person behind this site and it seems has completely lost interest in maintaining the site. I think if I had something like this I would make every effort to keep it going to be able to keep it going.
Me too,and my first decision would be to get rid of those that lie and cause trouble and are always in the middle of controversy with others.
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I submitted a support ticket on April 4. I still have received no answer.
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I have put in two tickets asking for help and have not gotten a response.
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I think it depends what you might be asking for from FC.
I know a few people that have sent in hundreds of nonsense requests and that only bogged down members with legit questions. ;D
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Still wait for a reply from Fusion Cash about getting my survey section and task to work properly.
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As we are heading towards another cash out next week, I just gave up trying to change my address, and I am trying direct deposit instead of a paper check. I just hope that works.
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direct deposit is a lot faster and reliable
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direct deposit is a lot faster and reliable
Not always. A few months ago everyone was complaining because there was an issue with direct deposit and it did not go in to people's accounts.
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Well that's scary. I just switched to DD because I couldn't get a paper check. I had $93. I hope it works
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I usually do get some kind of answer to support tickets, but not until like a month has passed. And then the replies are usually just canned statements that don't really answer the question I asked. It is very frustrating.
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I usually do get some kind of answer to support tickets, but not until like a month has passed. And then the replies are usually just canned statements that don't really answer the question I asked. It is very frustrating.
I think the person behind this site needs to just shut it down or sell it to another site. He does not seem interested any longer. Like I said on another thread the last ticket I sent in the reply said that part of the site is working fine. Well it was not 4-6 weeks ago when I sent in the ticket.
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I wonder how to get tickets and how to use them. I am kind of new at it so for someone who been a it for been awhile.
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I usually do get some kind of answer to support tickets, but not until like a month has passed. And then the replies are usually just canned statements that don't really answer the question I asked. It is very frustrating.
I think the person behind this site needs to just shut it down or sell it to another site. He does not seem interested any longer. Like I said on another thread the last ticket I sent in the reply said that part of the site is working fine. Well it was not 4-6 weeks ago when I sent in the ticket.
I dont believe a word U say.Where would U get your "controversial fix?
The way U blab on here,you would be a fish out of water.
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I usually do get some kind of answer to support tickets, but not until like a month has passed. And then the replies are usually just canned statements that don't really answer the question I asked. It is very frustrating.
I think the person behind this site needs to just shut it down or sell it to another site. He does not seem interested any longer. Like I said on another thread the last ticket I sent in the reply said that part of the site is working fine. Well it was not 4-6 weeks ago when I sent in the ticket.
I dont believe a word U say.Where would U get your "controversial fix?
The way U blab on here,you would be a fish out of water.
I believe what CG says Donna.
BTW,do U still have that bridge for sale?
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Speak of the Devil, I just got a support ticket response today from FC. It was from a couple of months ago, when Tap surveys were NOT crediting on FC. The answer was simply, "Bye"! LOLOLOL, How Rude! :bootyshake:
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We're sorry, but an internal error prevented your request from going through. Please try again in an hour or two. Now that's the messge I'm getting after completing the survey information. Tried again still getting the same message.
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Back in the day FC was really prompt about answering support tickets but it seems that ship has sailed...Like you said ssarber FC is still a great legit site and there seems to be slimmer pickings every day. I hope you get your new address issues resolved soon with FC Adm. As this is not an issue FC members can help you with.
Prompt back in the day? I didn't put tickets in a lot "back in the day" but when I did, it would be at least a couple weeks until they were answered. One person answering so i understood, but the last support ticket I put in was months ago, in fact-last year when it was owned by someone else. I got an answer last week. So, evidently, the new owner is playing catch-up.
I hope the new owner succeeds with FC. It's a great site. I've given up a lot of other sites because of not enough things to do, not paying enough, having too high of cash out amounts and restrictions, and not enough ways to cash out.
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Prompt back in the day? I didn't put tickets in a lot "back in the day" but when I did, it would be at least a couple weeks until they were answered. One person answering so i understood, but the last support ticket I put in was months ago, in fact-last year when it was owned by someone else. I got an answer last week. So, evidently, the new owner is playing catch-up.
I hope the new owner succeeds with FC. It's a great site. I've given up a lot of other sites because of not enough things to do, not paying enough, having too high of cash out amounts and restrictions, and not enough ways to cash out.
Wait, FC has a new owner? Is this recent? I thought it was always the same person running FC. I didn't know they changed owners.
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Back in the day FC was really prompt about answering support tickets but it seems that ship has sailed...Like you said ssarber FC is still a great legit site and there seems to be slimmer pickings every day. I hope you get your new address issues resolved soon with FC Adm. As this is not an issue FC members can help you with.
Prompt back in the day? I didn't put tickets in a lot "back in the day" but when I did, it would be at least a couple weeks until they were answered. One person answering so i understood, but the last support ticket I put in was months ago, in fact-last year when it was owned by someone else. I got an answer last week. So, evidently, the new owner is playing catch-up.
I hope the new owner succeeds with FC. It's a great site. I've given up a lot of other sites because of not enough things to do, not paying enough, having too high of cash out amounts and restrictions, and not enough ways to cash out.
How do you know there is a new owner? Is there any proof of this or are you just guessing?
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Prompt back in the day? I didn't put tickets in a lot "back in the day" but when I did, it would be at least a couple weeks until they were answered. One person answering so i understood, but the last support ticket I put in was months ago, in fact-last year when it was owned by someone else. I got an answer last week. So, evidently, the new owner is playing catch-up.
I hope the new owner succeeds with FC. It's a great site. I've given up a lot of other sites because of not enough things to do, not paying enough, having too high of cash out amounts and restrictions, and not enough ways to cash out.
Wait, FC has a new owner? Is this recent? I thought it was always the same person running FC. I didn't know they changed owners.
A quick google search shows it is the same person who has always been listed as the owner.
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:cat:
Same owner, name and phone number here:
https://www.bbb.org/us/ca/santa-cruz/profile/digital-advertising/fusioncash-inc-1216-228043
Facts are better than guessing!!
Is FusionCash Legit or a Scam? (In-Depth Review + Rankings)
https://paidfromsurveys.com/is-fusioncash-legit-review
Mar 12, 2019 · FusionCash is a company based in California in the USA and it has existed since 2005, so it has been around for a while. It is a GPT site (Get-Paid-To) which means it gives several ways to earn. Let me just reveal right away that it is one of the legit sites.
2.8/5
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Good to know. Thanks for the information. :)
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I have put in some help tickets (March 2020, April 2020 and June 2020) to get the internal error fixed when I try to input my profile information and i have gotten two responses back. This is great that I got responses back within a month, but the responses didn't help me fix the problem and I still can't get my profile information added to cashout. My account is in good standing and my email and phone number are verified (just can't get the profil info to go through).