FC Community
Discussion Boards => Off-Topic => Topic started by: Storm61115 on July 23, 2013, 07:14:55 pm
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u now get to make your own security questions through the automated system instead of having public information pop up for us. and for all u fraudsters that act like a girl and try to get the lady's info when ur a guy.. we know right away once we hear your voice. there's no fooling us.. but we cant call u out on it ..i wish we could. we have caller id at the call centers u know. .. also u can get most info online. like, ur routing number/full account number. we cant give it over the phone. and no we cant transfer money to another person unless they are on another account of yours. there is always quick pay...yes for those who arent a chase customer u can still use it if the other person is chase customer. PLEASE USE IT.. IT IS FREE. BOTH SIGN UP ONLINE UNDERNEATH THE CHASE WEBSITE. once things are verified u can do transfers back and forth using only yours and their email address. we cant do it for u though.
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so, our call volume is extremely high, people. one call right after another. there is usually never a break in between calls. i know it's our job to take the calls but u people can get most info online as i said before. u can get a new card under the customer center and order checks and etc. please do it yourself... we are trying to cut down the call volume.
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for those wondering NO U DONT HAVE 24 HRS TO PUT IN A DEPOSIT WHEN UR ACCOUNT GOES OVERDRAWN. u have that night til 11pm est. everything is based on eastern time so some of u have less time. u WILL get a 34 dollar insufficient funds fee if no deposit is made then we give u 5 day grace period to make it positive til 11pm est on the 5th day. if no deposit is made..u will get an extended insufficient funds fee of 15 dollars. so, 49$ in fees.
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so, too many people do not put their info into the automated system to verify their info. so when u people call a live agent, we have to ask all sorts of questions. i know some of u like that but we dont. we would rather have u come in with your info already.
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so i set up some sercurity questions for a customer today. i never had to do it before. they want 3 our of 10 questions answered to get fully verified to talk to one of us on the phone. i guess u learn something new everyday.
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whoever gave me an all 2 survey when i helped them with their chase account is an idiot. u don't appreciate anyone that's trying to help u. i will give u a 1 in customer service if i find out who u are.
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when u call chase for a travel notification we need to run u through part of the automated system if u dont come through that already. too many fraudsters can answer your public record questions so absolutely no security questions will be asked anymore for travel notifications.
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there is too many customers that dont authenicate themselves when calling chase. why dont u put in your info in the beginning of the call? we're gonna ask for it if it doesnt come through already.
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making your own security questions is cool, should have been done sooner :thumbsup:
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So, today i had a lot of balance calls and it got on my nerves. really, ur that incapable of getting the balance yourself? that is the reason we have the automated system. our call volume should not be this high.
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we dont like repeating ourselves when we tell u something like ur balance. it drives us nuts when u dont listen. why cant u write things down? check ur online banking.
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if u got a letter stating something about closing your account.. it's just to tell u how we go about closing accounts now. it doesnt mean we are going to close your account. dont call about it.
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if u call about doing a transfer from your account into another person's account.. we cant do it unless u share the account with the other person. we cant do it period unless u are at the branch with that persons account number. otherwise there is quickpay and wires.
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no u can not re-open your closed account starting at the end of july 2013. you will need to open a new one either online or at the branch.
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u can only change your pin number inside a chase bank branch. that is the only way coz we do not do it over the phone anymore.
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we do not offer personal loans. so, dont ask about them. we used to but now we dont. we do, however, have credit cards and lines or credit. u can always inquire about either one of them.
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really? my employee ID got compromised? i feel like i am vulnerable to just about anything. why would someone want to do fraud when they will eventually get caught. i dont know what's going to happen now. it must have been an inside job because the person seemed to know all abo :bootyshake:ut the phones we work with. we will find u. i'm not worried about it.
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i got a lot of push back from people i asked for help from today probably because of the stupid crap that was happening with my employee ID. really? i know they are there to educate but damn take the call. i dont want to deal with the customer anymore. customer today just mad me mad. especially the one who didnt believe that her account was overdrawn twice. really? ru that stupid? maybe u need to bank online.
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U DO NOT HAVE TO SPELL YOUR NAME WHEN CALLING CHASE. WE MOSTLY LIKELY WILL ALREADY HAVE IT ON THE SCREEN. STOP SPELLING IT. WE DONT LIKE THAT.
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i had a winner call my line today saying he was a senior citizen and chase is doing things all wrong and he's going to the feds about chase. he knows chase is under investigation and he's gonna start another investigation because we cant give out pin numbers over the phone or change them. he said if we dont go back to our old ways some people are gonna be fired and arrested. oh boy that guy made me laugh. what an idiot. he said this just because he cant get to a branch. we change things all the time to protect our customers, dude. if u dont like it, go somewhere else. we dont care.
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Woo sound like your very busy, thanks for info. Well I am a chase customer and I agree with you. I do all of my online stuff and I rarely call or go in the bank unless I really need to. I hope that by say what you said it would decrease your calls, but I doubt it! good luck! :wave:
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so this jokester keeps calling chase and when he gets a girl he asks if she wants to hear a joke. usually she says yes. he said whats the new game in washington.. she says what and he says swallow the leader. :o
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so the jokester called my line again the other day and he's like gooood moorning how r u? i said fine. then i said i know who you are. he said what does that supposed to mean? i said u are the jokester.. he said did u tell your boyfriend? i said no. he says why not?
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the security questions have changed. we will asked about your auto loans, student loans, and the make and model of your car, or the year. why did they change? it makes it harder for fraudsters to get into accounts. your welcome. ;)
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so the jokester just started calling us this year(at least to my knowledge) and he always tells perverted jokes. i wonder if he's a lonely old man. but what i dont understand is, why call chase? cant u prank someone else? like, random numbers. we dont want to be bugged like that when we're trying to work or at all. you dirty old man.
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so the jokester just started calling us this year(at least to my knowledge) and he always tells perverted jokes. i wonder if he's a lonely old man. but what i dont understand is, why call chase? cant u prank someone else? like, random numbers. we dont want to be bugged like that when we're trying to work or at all. you dirty old man.
Maybe he is calling other places too. He could spend all day doing nothing but calling companies and telling jokes. Maybe has has some personal vendetta against Chase and this is his way of getting them back. Stupid though, but could be a nice break between the same old calls!
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so the joker stopped calling. good thing because the girls are so tired of him saying perverted jokes. he would would say what is the new game in washington. answer: swollow the leader. he would only talk to the girls. he would tell the guys that he had the wrong number and hang up.
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so one of our customers said she never gets overdraft fees and she said we give her 5 business days to put in the deposit. that is not true. it is 11pm eastern standard time/10pm central 8pm in california. not the next day.. not 5 days..it's that night!