FC Community
Discussion Boards => Support => Topic started by: teresa3200 on September 01, 2014, 07:01:31 am
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When I tried to cashout last month FC wouldn't allow it because my name had changed due to marriage. They sent me a message and told me what I needed to do to resolve the issue. I did what they asked. I got another email saying the fax didn't come through clear and they would need more information, so I sent that, I got another email informing me they received my info and would contact me within so many days. I never heard another word. I assumed everything must be fine since I got all the appropriate paperwork to them.
Unfortunately I tried to cashout yesterday and it was denied saying that I wasn't allowed to cashout since my last cashout was denied.
Does anyone have any advice as to what to do, I have already put a support ticket in, unfortunately it will probably be too late to get my cashout once again this month.
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I don't understand why FC would not allow the cash out due to your name change? Did you change it with your bank and FC denied it or in the FC account itself? Some where down the line, FC will try their best to resolve your issue. Just have a little patience. If you have a ticket it, they will try to get to the bottom of it. I am sure you will get paid, just a little late. Let us know your outcome! Good luck! :)
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On the left side of your account page if you scroll down a bit below the verification box, there should a line that says Account Standing. I believe if it is anything but good you will NOT be able to cash out. I'd watch that to see when your issue is resolved.
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On the left side of your account page if you scroll down a bit below the verification box, there should a line that says Account Standing. I believe if it is anything but good you will NOT be able to cash out. I'd watch that to see when your issue is resolved.
It says my account is in good standing, that has never changed at any time throughout the month. That's why I thought there wouldn't be a problem this month, I thought it had all been taken care of.
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you should have just kept your name the same for your fusion account. I can see that they would withhold your account just because they withheld paying you before. they canned my friend from the account for a stupid error and wont allow her to even send in a support ticket.
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you should have just kept your name the same for your fusion account. I can see that they would withhold your account just because they withheld paying you before. they canned my friend from the account for a stupid error and wont allow her to even send in a support ticket.
When you legally change your name you're suppose to update it everywhere. Most places won't just pay you to an account that doesn't match your name
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As ladavia explains it, if you changed your name,
you have to change it in every company that you deal
with. It makes sense.
Hope you will get an answer to your ticket.
Here is Fusion Cash info from the BBB
FusionCash, Inc.
Phone: (406) 827-0020
Fax: (714) 646-5030
PO Box 7095, Santa Cruz, CA 95061-7095
Phone: (406) 827-0020
Fax: (714) 646-5030
PO Box 7095, Santa Cruz, CA 95061-7095
Hope that helps and keep us posted.
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Thank you for the response and the contact info, I think I will have to call them. They did answer my ticket and said that last month my paypal still had my old last name that is why I wasn't paid. Unfortunately they didn't bother to send me a response back last month to let me know like they said they would after they received my faxed info. They explained that in the reply to my ticket this month. I asked them now if I could change my payment option to check for now so I could get my payment this month and today, 3 days later, I got this reply,
"Your support ticket has been bumped up to tier one for further research. It may take longer than usual to provide you with the best possible support, and we kindly ask your patience."
Now back to being frustrated!
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Teresa:
I, too, understand your frustration. I was restricted 8/31 when I entered a new mobile no. during cashout. It took me filing a support ticket to get the matter taken care of...at least in part. It was taken care of quickly after that, but now I have to ask the folks at Fusion, once again, can you reinstate my cash out from 8/31 at noon. My account is not showing this! A response as to what to do about this would e wonderful.
My one problem so far is that Fusion needs to be more proactive in fixing such situations. Thus far, I have filed two support tickets...one to request and explain the new phone number, the second to request my status be updated because nothing was updated once I got on the site. Now I need a response to the cashout situation. This entire problem has been very de-motivating regarding using the site...although I still like it here.
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Teresa:
I, too, understand your frustration. I was restricted 8/31 when I entered a new mobile no. during cashout. It took me filing a support ticket to get the matter taken care of...at least in part. It was taken care of quickly after that, but now I have to ask the folks at Fusion, once again, can you reinstate my cash out from 8/31 at noon. My account is not showing this! A response as to what to do about this would e wonderful.
My one problem so far is that Fusion needs to be more proactive in fixing such situations. Thus far, I have filed two support tickets...one to request and explain the new phone number, the second to request my status be updated because nothing was updated once I got on the site. Now I need a response to the cashout situation. This entire problem has been very de-motivating regarding using the site...although I still like it here.
I hope your problem is resolved quickly, it can be very upsetting. I don't understand what they even mean by a "tier 1" status, so I'm worried they are going to try and avoid paying me all together and right now I am at $80. I don't think I am going to do anything else on this site until it is worked out though. This is my favorite site and I put too much time into it I don't want to lose more money if they try to take it away from me.
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I, too, would not do anything more until I have the issue resolved. Be sure and follow through with documentation regarding your name change. Wow...$80. Is that just one month? How much time have you spent putting that together? I wish you well.
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Actually that is 2 months, I have had $70+ months in the past but this was for July and August since they haven't let me cashout either month. I am going to just do the ptc and collect my 5 cents worth of videos and daily email, but not waste any more time.