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Discussion Boards => Off-Topic => Topic started by: cathy37 on January 07, 2015, 03:51:10 pm
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I went to the Wal-Mart today because I had ordered some books by my favorite author from Wal-Mart.com. One of the books I ordered, I already had. They almost didn't take the book back because they said they don't take back books. I told them I had just got them in the mail the day before. Finally, a manager came up and took the book back.
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I have always had the best experiences at Walmart! I enjoy the employees and never had any problems there.
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yeah they are serious about those books. I had the same problem one time. They said that you had to return any reading material within 24 hours. I guess they want to make sure you are not reading it and then bringing it back. They should still honor it for longer than 24 hours, most people are honest.
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so sorry you had to go through that --makes you wonder tho they take back bras and etc not books --logic there is ???
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Perhaps it is the really crummy hours that they need to work. Or the extremely low wages that most likely do not cover all of their bills. Or maybe it is the really rude clientele that shows them no respect on a constant basis. Maybe they are wondering how they ended up there after working towards a degree in college that no longer has a demand. Might even be that they are stuck there for forty hours and too exhausted to look for a job when they get home. Might even be that they are sacrificing their dreams by working there to support their families. Perhaps they are getting pulled in fifty different directions by ten different department managers. Maybe their break was overlooked and they have been on their feet for over five hours. Try to put yourself in their shoes and I bet you could find a dozen more reasons why they appear rude to you.
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Simple, Wal-Mart doesn't care about it's customers and therefore they don't care about their customer service. They will hire anyone and I can only assume that they don't pay real well by the people working there. Bottom line, I see Wal-Mart as a necessary evil.
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If it is like most retail stores right now, after the holidays everyone seems to be worked to death. And you hear every excuse for why they are returning stuff, and many of them are really rude to the employees. Everyone needs to just be a little nicer to everyone else.
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The book thing may have to do with copyright laws.
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Wal-Mart treats their employees deplorably, no surprise their employees are angry and treat customers the same.
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The book thing has to do with the fact that some people might use walmart like it's a public library; buy a book, read it, return it and never have to pay for a book. When I worked for JC Penney, I watched young girls buy an expensive dress for prom and return it for a refund the day after prom. Some people don't have scruples or integrity.
Walmart employees are seriously underpaid and they are expected to comply. A typical employee must follow rules and are not authorized to override those rules. That being said, we all have a choice of whether or not we spend money at Walmart, in the first place.
:heart:
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As a past employee of Walmart, I can attest to the fact that they treat their employees horribly. When anyone asks me about my experience working at Walmart, I tell them that they worked us like dogs and treated us like dogs, so yes, you will not see happy faces there. I have been in the workforce for over 40 years and never was I treated so badly than at Walmart. I do not mind working hard, but do not expect me to be motivated and have a good attitude when I receive zero positive feedback or respect from my employer.
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If it it true that WalMart treats its employees as badly as described (and I have little reason to doubt, although I'm sure different locations are not the same), then we should all protest by shopping at WalMart less. I have already begun doing so for the past few years as I wanted to support some of the smaller businesses in my community. I do NOT want to see smaller business overwhelmed by any conglomerate that is as big as WalMart, because then you are prey as with any monopoly.
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that's walmart for ya..but they also dont treat their employees right..but still that doesn't give them the right to treat people rude..
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I went to the Wal-Mart today because I had ordered some books by my favorite author from Wal-Mart.com. One of the books I ordered, I already had. They almost didn't take the book back because they said they don't take back books. I told them I had just got them in the mail the day before. Finally, a manager came up and took the book back.
I usually get a good employeee when I need help at Walmart. But there are some who are not. We have to remember that their pay is very low and their hours are not so great either. I don't think employees are treated very well by the company. There is a reason why so many law suits have been filed against them. Next tiome youre treated badly at Walmart, maybe you should ask yourself"How well would I be treating customers if Walmart was the onl,y job I could get?"
BMaston12
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Maybe it's because they don't get paid a hell of a lot of money to work there. You only get what you pay for. And since Walmart employees are under paid, they are not going to give their all to the job.
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Questioning the return of a book has nothing to do with rudeness of an employee. THey are following the guidelines laid out for them. And I don't agree that "most" employees at walmart are rude. I am constantly impressed by the clerks who are helpful, engaging, and efficient. Its especially noteworthy considering their employer.
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I went to the Wal-Mart today because I had ordered some books by my favorite author from Wal-Mart.com. One of the books I ordered, I already had. They almost didn't take the book back because they said they don't take back books. I told them I had just got them in the mail the day before. Finally, a manager came up and took the book back.
I don't think MOST Walmart employees are rude. Some of them are just like in all jobs. The person at the return counter is just doing a job and if the policy is to not take books back then that is the policy and the cashier cannot over ride that. A manager can. I hate when I as an employee unhold store policy and then a manager comes and gives the customer what they want and makes me look stupid. I can understand with books because you can read them and bring them back and get your money back. You might not would do that but a lot of people would.
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we are cutting down are trip to Walmart. They are great for one stop shopping, and it does make it easy.
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I went to the Wal-Mart today because I had ordered some books by my favorite author from Wal-Mart.com. One of the books I ordered, I already had. They almost didn't take the book back because they said they don't take back books. I told them I had just got them in the mail the day before. Finally, a manager came up and took the book back.
i think MOST of them are over worked and under paid. MOST....................
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The employee was probably following the rules of Walmart regarding books. SOP Standard Operating Procedure. The employee isn't allowed to run amok & make decisions outside the basic Walmart ones they are taught to follow; that is why a manager was required, someone who can override Walmart's SOPs. If the employee would have went against the Walmart procedure, they could possibly face disciplinary action. It's not worth it to them to lose their job, to them it is not a personal decision whether they take back your book or not, it is a Walmart requirement for them to not take it back.
Don't hate the player, hate the game.
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I went to the Wal-Mart today because I had ordered some books by my favorite author from Wal-Mart.com. One of the books I ordered, I already had. They almost didn't take the book back because they said they don't take back books. I told them I had just got them in the mail the day before. Finally, a manager came up and took the book back.
i think MOST of them are over worked and under paid. MOST....................
They are not over worked. The part time people get less than 20 hours a week. And the full time employees are well paid.
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I don't agree ...most don't act that way.
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well when i worked at walmart i wasnt a part if the favorites crowd so i wasnt treated very nice but i wasnt the only one the favs there were only about 9 of them my bathroom caught on fire i got nothing a fav her laundry room caught on fire and she got all kinds of help from walmart then my daughter caught pneumonia not even a card nothing and she worked there too walmart definitly was not my family they didnt care about hardly anyone at my store.
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For the most part, I have had really good experiences with the employees at Walmart. I particularly like their idea of having a Greeter at the front of the store as it makes me feel valued and important to their business. The Associates are extremely helpful and on many occasions have gone above and beyond the call of duty to help me with various things. I am desparately trying to think of an occasion when I have been treated less than favorably but in all honesty, I can't think of any.
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I would think working in Walmart would be one of the most stressful environments to work in (and all the comments before mine are so true). I don't know why Walmart doesn't realize if they actually have a happy worker then they found GOLD because it sure isn't those Walmart low wages or their mistreatment of them that inspires them to be great workers.
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I agree some of them are very rude, and sometimes they do not even speak good English, I mean english is my second language too, but I have made an effort to talk the language the best way I can and even with my accent I know people understands me, but some of this guys don't even make the effort.
The rudeness is very bad in some stores more than others, and certain races more than others, but we all get this for shopping, at least in my case, for the cheapest place for groceries, almost nothing beats them,
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because that is the way they are except when it comes to their pay then they still do not care
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I too am a former employee of this big box retailer. I was fortunate in working in a department where I really liked the work, the people and management didn't have much to do with me. However when I transferred out of the department into another from an injury I was shocked at how different things were handled. I quickly became one of those disgruntled wal-mart associates. In my new position I only last 4 months... walked off the job and the only thing I regret is having to leave the original department I'd been hired in at.
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I go to Wal-Mart once or twice a month because there is a culture there of rudeness there. Most of the employees will walk right pass you and say hello to another fellow employee, but not greet their customers - the people that allows them to get a paycheck. >:(
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Why do people have one bad experience and ask the question of why "most people" do something else...There are alot of reason's any person who is working can act rude... It's not always the said person's fault they are acting the way either... Life is just about what you make it.. If you see someone having a bad day and acting rude.. why not tell them hope your day get's better? One nice gesture can always help the situation... Why ask why? Everyone has a bad day.. It's just a part of life... Emotion is what makes us all human...
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that's a good question, lol
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I very seldom have a problem with the employees at Walmart. Having worked in retail many years, I have seen a lot of nasty customers take all of their frustration out on some one just because they are mad at the world. I feel for those that having to stand for a lot of hours. Your feet hurt, so does your back. I find a smile and a Hi, work great, instead of a frown.
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You try working with the public, especially with how badly they're all being treated and how little they're being paid. Working in retail is tough.
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it isn't specific to walmart, at least not in my personal experiences. the land of customer service is filled with rude workers.
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very sorry to hear about your issue with Walmart. I personally have never had an issue with returning anything. The employees have always been friendly.
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the greaters are usually nice but sometimes clerks can be rude but most are ok if you treat them nicely.
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My husband works for Wal-Mart and i can tell you this. Most of his coworkers and management do not care about customers. I dont blame Wal-Mart im pretty sure these people would act the same regardless of where they work.
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I go to Wal-Mart once or twice a month because there is a culture there of rudeness there. Most of the employees will walk right pass you and say hello to another fellow employee, but not greet their customers - the people that allows them to get a paycheck. >:(
Seriously? Most customers act like they get mad if an employee speaks to them. You ask if they need help and they snarl "I am just looking". Leave me alone! Personally, I don't want employees to talk to me. Just leave me alone and if I need something I will come to you. I don't need someone to follow me around and make suggestions on what I should buy and point out items that would be better.
You comment proves there is no way for the employee to win. Whatever they do people are unhappy. If you do not need assistance why would you care if they stop and talk to you?
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It isn't just Walmart; its everywhere. Customer Service isn't what it used to be.
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Neither is the attitude from customers. A few years ago it was rare for a person to go into any store and cuss and rant and rave over stupid little stuff. But people have learned if they pitch a fit they can get a cheaper price or something for free. Not to mention people are just pure evil. I know a woman who actually got a person fired all based on a lie. The world is not what it use to be. People are not what they use to be. It is not just customer service. People in general are rude and hateful.
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I had a friend who worked at a Walmart for a while, and she did get fired because one day she didn't smile enough. So she told me I wouldn't want to work there.
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I had a friend who worked at a Walmart for a while, and she did get fired because one day she didn't smile enough. So she told me I wouldn't want to work there.
They cannot fire you for not smiling enough. If they fired her and gave her that as a reason she could get her job back.
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My husband works for Wal-Mart and i can tell you this. Most of his coworkers and management does not care about customers. I dont blame Wal-Mart im pretty sure these people would act the same regardless of where they work.
Not true. You obviously have never had to work for min wage and only get 15 to 18 hours a week and be expected to live on that. Then no matter what you do management is fussing and yelling at you to get more done. People call in and then you are expected to do your job and theirs. I remember when I worked at Walmart I came into a mess. The department was already behind and it was close to Christmas and people were buying crap faster that we could put it out. I was in grocery. I was trying to scan stuff in to put it up and the battery went dead. I was walking to get a battery and the manager who told me to put the stuff up out of the floor saw me and actually YELLED at me asking me what I was doing walking around. I tried to tell him but another manager higher up asked him what was wrong and he still yelling tells him basically how worthless I am. I did not say anything, figured why bother. Went back to where I was working and proceeded with my new battery to do what he told me to do. I was fighting back tears, mostly because I was working in the freezer and didn't want them to freeze to my face, and did not want him to have the satisfaction of knowing he could get to me that bad. Anyway, a few minutes later he came in there and talked to me and said 'you do do a good job. I get excited and yell but I will tell you you do a good job'. He did not apologize or tell the other manager I was in the right. Idk. Until you have had to put up with the crap of retail, from the job and from demanding customers, you just don't understand. I have actually seen several retail employees crying on the job because a manager has totally ripped them out on the floor or because a customer has jumped all over them. People who do not have to deal with the public do not know how good they have it.
Obviously you know me so well...worked for minimum wage more times than i can count. I've been called stupid by customers more times that i care to remember. Was threatened to be fired by a manager because i was working multiple jobs and was told i wasn't moving fast enough from one side of the store to the other. I've wiped crap off of senior citizens behinds for $7\hr and was treated badly by CNAs when they were unwilling to do their job and i promise you they were making alot more than me. I dont blame anyone for their actions but that person. I didn't appreciate being blamed or treated badly over things i had no control over so i cannot with a clear conscience blame an entire retail chain for the rudeness or incompetence of one person. None of the rudeness i encountered affected how i treated anyone during the remainder of any of my shifts. It didn't matter that i wanted to hit them, run them over in the parking lot or what have you.
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I don't think all of them like that, but encountering rude customers daily may make a person become rude as a defense mechanism. Sorry for your experience.
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I think dealing with the public all day would make anyone cranky.
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I would probably be rude too if I had a dead end job like walmart lol, just kidding....its probably in how they train the employess
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My husband works for Wal-Mart and i can tell you this. Most of his coworkers and management does not care about customers. I dont blame Wal-Mart im pretty sure these people would act the same regardless of where they work.
Not true. You obviously have never had to work for min wage and only get 15 to 18 hours a week and be expected to live on that. Then no matter what you do management is fussing and yelling at you to get more done. People call in and then you are expected to do your job and theirs. I remember when I worked at Walmart I came into a mess. The department was already behind and it was close to Christmas and people were buying crap faster that we could put it out. I was in grocery. I was trying to scan stuff in to put it up and the battery went dead. I was walking to get a battery and the manager who told me to put the stuff up out of the floor saw me and actually YELLED at me asking me what I was doing walking around. I tried to tell him but another manager higher up asked him what was wrong and he still yelling tells him basically how worthless I am. I did not say anything, figured why bother. Went back to where I was working and proceeded with my new battery to do what he told me to do. I was fighting back tears, mostly because I was working in the freezer and didn't want them to freeze to my face, and did not want him to have the satisfaction of knowing he could get to me that bad. Anyway, a few minutes later he came in there and talked to me and said 'you do do a good job. I get excited and yell but I will tell you you do a good job'. He did not apologize or tell the other manager I was in the right. Idk. Until you have had to put up with the crap of retail, from the job and from demanding customers, you just don't understand. I have actually seen several retail employees crying on the job because a manager has totally ripped them out on the floor or because a customer has jumped all over them. People who do not have to deal with the public do not know how good they have it.
Obviously you know me so well...worked for minimum wage more times than i can count. I've been called stupid by customers more times that i care to remember. Was threatened to be fired by a manager because i was working multiple jobs and was told i wasn't moving fast enough from one side of the store to the other. I've wiped crap off of senior citizens behinds for $7\hr and was treated badly by CNAs when they were unwilling to do their job and i promise you they were making alot more than me. I dont blame anyone for their actions but that person. I didn't appreciate being blamed or treated badly over things i had no control over so i cannot with a clear conscience blame an entire retail chain for the rudeness or incompetence of one person. None of the rudeness i encountered affected how i treated anyone during the remainder of any of my shifts. It didn't matter that i wanted to hit them, run them over in the parking lot or what have you.
lol. What you wanted to hit them with. That gave me a chuckle.
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I would probably be rude too if I had a dead end job like walmart lol, just kidding....its probably in how they train the employess
In how they train the employees? lol. That does not make sense. Employees are given guidelines and rules as to how to handle situations. For example - returns - used toilet paper cannot be returned. No exceptions. But I guarantee if a customer called a manager and pitched a huge fit the manager would tell the employee "give them their money back" and the customer stands there all smug and smiling and you look like a total idiot. I had a situation a few weeks ago where I upheld customer policy. The guy pitched a royal fit and wanted to talk to someone else. I called a manager. He tells the manager I have an attitude, tells him what he wants which is against company policy, and the manager says 'oh yeah, we can do that'. SMH. I wanted to hit both of them.
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I too enjoy the walmart employee, they are always very nice and gives me no problems. Maybe they had a bad day.
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I only occassionally have any Walmart workers be rude to me but they have alot to deal with and everyone has a bad day now and then. They actually have a bad problem with rude customers and ones that purposely get them fired.
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You may have a point there (unfortunately).
I think dealing with the public all day would make anyone cranky.
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I think regardless of how much you make you should always show respect and put your best foot forward; how are you going to progress if you aren't the best at your current position?
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I have not had any problems so far with Wal-Mart employees. I think very highly of them. :in-love:
I read lots of the posts and I disagree that the employees treat their customers badly because they are treated badly. If you are a committed worker, you should be able to treat your customers with the respect they deserve, especially since they are not the ones making your life miserable.
Treating other people well should give you a better feeling than treating them badly because you feel bad. Try it. You'll like it. :angel11:
:fish:
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My husband works for Wal-Mart and i can tell you this. Most of his coworkers and management does not care about customers. I dont blame Wal-Mart im pretty sure these people would act the same regardless of where they work.
Not true. You obviously have never had to work for min wage and only get 15 to 18 hours a week and be expected to live on that. Then no matter what you do management is fussing and yelling at you to get more done. People call in and then you are expected to do your job and theirs. I remember when I worked at Walmart I came into a mess. The department was already behind and it was close to Christmas and people were buying crap faster that we could put it out. I was in grocery. I was trying to scan stuff in to put it up and the battery went dead. I was walking to get a battery and the manager who told me to put the stuff up out of the floor saw me and actually YELLED at me asking me what I was doing walking around. I tried to tell him but another manager higher up asked him what was wrong and he still yelling tells him basically how worthless I am. I did not say anything, figured why bother. Went back to where I was working and proceeded with my new battery to do what he told me to do. I was fighting back tears, mostly because I was working in the freezer and didn't want them to freeze to my face, and did not want him to have the satisfaction of knowing he could get to me that bad. Anyway, a few minutes later he came in there and talked to me and said 'you do do a good job. I get excited and yell but I will tell you you do a good job'. He did not apologize or tell the other manager I was in the right. Idk. Until you have had to put up with the crap of retail, from the job and from demanding customers, you just don't understand. I have actually seen several retail employees crying on the job because a manager has totally ripped them out on the floor or because a customer has jumped all over them. People who do not have to deal with the public do not know how good they have it.
Obviously you know me so well...worked for minimum wage more times than i can count. I've been called stupid by customers more times that i care to remember. Was threatened to be fired by a manager because i was working multiple jobs and was told i wasn't moving fast enough from one side of the store to the other. I've wiped crap off of senior citizens behinds for $7\hr and was treated badly by CNAs when they were unwilling to do their job and i promise you they were making alot more than me. I dont blame anyone for their actions but that person. I didn't appreciate being blamed or treated badly over things i had no control over so i cannot with a clear conscience blame an entire retail chain for the rudeness or incompetence of one person. None of the rudeness i encountered affected how i treated anyone during the remainder of any of my shifts. It didn't matter that i wanted to hit them, run them over in the parking lot or what have you.
lol. What you wanted to hit them with. That gave me a chuckle.
I wanted to whack them over the head with a divider. You know those thick hard plastic rectangle things. Perfect weapon lol.
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I think regardless of how much you make you should always show respect and put your best foot forward; how are you going to progress if you aren't the best at your current position?
I agree but it seems rudeness is being tolerable much more in our world today ...otherwise why would we be seeing so much of it?
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I think it's depend on a person not at certain store. My time at Walmart was great so I don't think that people at Walmart is rude at all.
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My experience with employees at Walmart doesn't feel much different than a lot of other retailers I go to, with exception of the person who checks people's receipts near the entrance/exit. A number of people I see there always seem bored or just forcing a smile. Whenever I think about this, I always think of them as one of the people who might voice complaints about the benefits offered by the company.
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Part of the problem is that employees don't have the kind of authority that a manager does.
If an employee refunded your money or accepted the return, she may have been breaking policy and gotten into trouble.
A manager can override policy, but they should be able to satisfy the customer without making the employee look like an idiot.
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I think regardless of how much you make you should always show respect and put your best foot forward; how are you going to progress if you aren't the best at your current position?
I agree but it seems rudeness is being tolerable much more in our world today ...otherwise why would we be seeing so much of it?
I think companies put up with it because first it is not as easy as you are fired for being rude because a customer "said" you were rude and also even though there are tons of people out of work it's still not that easy to get people to work. Most walmart jobs pay min wage and you get around 18 hours a week. Even people who are desperate for a job for the most part are not willing to work 18 hours a week sporadically spread across 24 hours a day 7 days a week for $7.25 to $7.65 an hour.
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My experience with employees at Walmart doesn't feel much different than a lot of other retailers I go to, with exception of the person who checks people's receipts near the entrance/exit. A number of people I see there always seem bored or just forcing a smile. Whenever I think about this, I always think of them as one of the people who might voice complaints about the benefits offered by the company.
Benefits at Walmart? LOL. That's funny. Most of the employees are part time. They do not get benefits.
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Part of the problem is that employees don't have the kind of authority that a manager does.
If an employee refunded your money or accepted the return, she may have been breaking policy and gotten into trouble.
A manager can override policy, but they should be able to satisfy the customer without making the employee look like an idiot.
This is absolutely true. I do not work at Walmart but at the current time do work in what is considered retail. People come in and want me to discount stuff and get mad when I tell them I cannot do so. They huff off and go find a manager and tell them I am a b*tch and hateful and everything else and threaten to leave and buy nothing and then the manager will give them what they want. And the customer gets this smug "I showed you" look on their face and I have to invoice the item at the discounted price. "I" cannot give a discount but a manager can. It's the same every where. I have seen it first hand where I work and witnessing it at other places including fast food. Customers are buttholes from haydes and treat employees like they should kiss their butt when they walk thru the doors. The employees most of which are making min wage and can't get anything any better - what kind of an attitude do you expect them to have? YOU may not have done anything to them but you don't know what all they have already been thru from management or other customers. And it is not as simple as go find another job. Jobs aren't just growing on trees. And not every one has the option of going to school to further their education. People who are not in or have never been in the situation cannot understand. People who have never had to struggle just don't get it. And I am not directing that at any one on here. lol. Just stating a fact that is true.
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I think that worker was maybe having a bad day, I do not think that all the worker are like this....
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I do not ever go there anymore because of what happened a few years back. During the Holidays, my wife got a gift card from her sister who lives in California. She purchased the gift card there, when my wife went to buy stuff using the card, she filled her cart with groceries and went to pay for them and the card didn't even work. It was brand new still intact was opened when she went there that day. It took almost 6 months until she finally got the problem resolved. They don't really have any customer service when you try and call their help line. It's like going around in circles. So from that day forward, we have not been to any Walmart.
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I do not ever go there anymore because of what happened a few years back. During the Holidays, my wife got a gift card from her sister who lives in California. She purchased the gift card there, when my wife went to buy stuff using the card, she filled her cart with groceries and went to pay for them and the card didn't even work. It was brand new still intact was opened when she went there that day. It took almost 6 months until she finally got the problem resolved. They don't really have any customer service when you try and call their help line. It's like going around in circles. So from that day forward, we have not been to any Walmart.
Unfortunately so many people do things to try to beat them out of money by stealing and lying that everyone ends up getting treated like a thief. I understand your wife's frustration. But it's likely not the fault of the employees you delt with.
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???
All these "horror stories" about Walmart and their employees I've never, not once, experienced where I live. Sometimes I think that a lot of people make stuff up just because it's Walmart and it's the "cool" thing to do.
:neutral: :confused1: ::)
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I was just at Walmart to do site-to-store over by customer service & the girl I dealt with was so curt & rude. Apparently, I came up to the counter right as she was walking away with her cart, she screamed at me if I needed something, uh hello I pushed the site to store button so "yes" that was pretty much a given. She came back & pushed the cart into the counter really hard, like I put her out. I already had my id out to claim my purchase & she told me to just sit it on the counter, actually she just jestured to the counter & said put it right there. I almost asked her if she liked her job - but it was obvious she did not, her attitude was so laughable, she never made eye contact once, or really any other acknowledgement but if I needed something - not even an "i'll be right back" when she left the counter, nothing. I was nice to her & polite so it was all just her. Come on, even if she was having a bad day, fake it, Walmart is paying you to work so just fake it. I worked at Disney in college & I know about putting on a fake show for the "guests" who pay to come there, even if you had a bad day you had to smile & be pleasant regardless while you were at work ("on stage"). It wouldn't take Walmart much effort to train their employees to do the same. It really is all in the training of the company. If Disney can train their thousands of employees to be friendly, so can Walmart. Disney doesn't pay much better than Walmart either, so there really is no excuse why Walmart can't achieve the same result with their employees.
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sadly i used to work for walmart and the issues is this . we didnt get paid squat do really get a discount either and only on no grocery items and then add to it that you are supposed to do the job of 6 people and if you dont you get threatened with termination oh and the ever changing schedule that you can base any of your family life or day care around which you can afford anyway because of the lack of pay. i could go on but i think thats enough ranting from me.
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I've never had a bad experience with Wal-Mart, but study shows that rude employees are a way to boost sales. A customer is most likely to spend more to prove a point to a rude employee.
Sounds weird but when you think about it, it works.
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I didn't know Wal-Mart doesn't take books back. I have some friends who work for Wal-Mart, and they actually take anything back. Even if you don't have a receipt and even if you purchased it at another store...they'll take it. I guess it kind of makes sense about the books (because you could just read it and then take it back).
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Part of the problem is that employees don't have the kind of authority that a manager does.
If an employee refunded your money or accepted the return, she may have been breaking policy and gotten into trouble.
A manager can override policy, but they should be able to satisfy the customer without making the employee look like an idiot.
This is absolutely true. I do not work at Walmart but at the current time do work in what is considered retail. People come in and want me to discount stuff and get mad when I tell them I cannot do so. They huff off and go find a manager and tell them I am a b*tch and hateful and everything else and threaten to leave and buy nothing and then the manager will give them what they want. And the customer gets this smug "I showed you" look on their face and I have to invoice the item at the discounted price. "I" cannot give a discount but a manager can. It's the same every where. I have seen it first hand where I work and witnessing it at other places including fast food. Customers are buttholes from haydes and treat employees like they should kiss their butt when they walk thru the doors. The employees most of which are making min wage and can't get anything any better - what kind of an attitude do you expect them to have? YOU may not have done anything to them but you don't know what all they have already been thru from management or other customers. And it is not as simple as go find another job. Jobs aren't just growing on trees. And not every one has the option of going to school to further their education. People who are not in or have never been in the situation cannot understand. People who have never had to struggle just don't get it. And I am not directing that at any one on here. lol. Just stating a fact that is true.
So when someone asks you to discount something, why not explain to them that you don't have the authority to do that? Then say "Let me call a manager for you, and see what he/she can do."
That's what managers are for.
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Entitlement. I used to work at Sam's Club and my sister worked for Wal-Mart. The workers are "lifers" who aren't going anywhere else and I think they realize that. They want competitive pay and all this other stuff (when you look at the alternatives, they actually do). I think it's just misery at a dead end job. Wal-Mart usually has an older age range that they hire from (because of "customer service").
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I don't believe you can blame one's rudeness on their place of employment. Rudeness is an epidemic, I'm sad to say.
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Maybe it is just me, but I'm surprised that they too the book back. Most people can read a book in 24 hours.
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Don't think they were being rude just following store policy procedures.
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For the most part, most Walmart workers at the one near me seem like they are unhappy with there job, like they are forced to work there. If you say "Thanks" or "How are you" they don't reply, just ignore you. Very rude.
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Wal-Mart treats their employees deplorably, no surprise their employees are angry and treat customers the same.
I agree! I have worked at 3 different Wal-Marts in my lifetime and all the managers and co-employees are the same! Rude! Rude! Rude! Once, a co-worker was harassing the women there and me, I was the only one to use their "open-door policy" and report it! Took forever for someone to fire that man! UH! Low pay and crappy hours are mainly to blame. Like one morning working and then the next day working a night shift or the other way around. Don't dare ask for more hours. That request could take ages to get approved! >:( :bad:
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They don't value employees and the wages are low. My husband used to work there and would tell me all kinds of stories. This still doesn't give the employees the right to be rude. In my opinion, there needs to be more training on how to interact with customers.
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It's probably because of the way they are being treated by management. That's why their employees have been protesting their stores.
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Walmart has poor customer service, and I don't shop there anymore.
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There not all rude just some of them might be for a variety of reasons. They d on't pay there employees well. They do give there employees but average benifits at most
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I went to the Wal-Mart today because I had ordered some books by my favorite author from Wal-Mart.com. One of the books I ordered, I already had. They almost didn't take the book back because they said they don't take back books. I told them I had just got them in the mail the day before. Finally, a manager came up and took the book back.
I don't think that is being rude. Just policy. Managers can issue refunds that a normal csm can not.
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Walmart employees are a touchy bunch there not exactly the most respected people around unless its by customers. There own company doesn't respect them. They get paid worse then someone working at a winco
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They have been very nice to me. Some are mean, changing price tags and making everything very expensive.
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I work for Walmart and actually enjoy it.
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Ahhh, you just caught them on a bad day. I wouldn't worry about it because you don't have to deal with that person every day of your life!
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The employees in WalMart is indeed rude, they even look down on other races its just plain messed up.
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My experiences at Walmart have been pretty positive to date. However, I think in every place of business like that, with so many employees, sooner or later, you're bound to run into one that has personal issues, and no people skills.
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My questions is: why do you think rudeness only happens in Walmart? For the most part it happens in all stores.
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ive never had a problem with them........ ???
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A lot of the employees at the walmart here are extremely rude as well. It's almost as if they think they're too good work there. I've looked for a job for ages and would be thrilled just to have a job personally, but I guess they are better off than I am lol
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The employees in WalMart is indeed rude, they even look down on other races its just plain messed up.
They look down on other races? Really? What a racist comment!
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Have you ever thought it might br where you live? I have never met a rude person at our Walmart.
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So far I haven't met any rude employees at Walmart. Other stores, definitely.
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I think, its because they don`t like their job, but its hard to find a job this days, so they stick to it. Other still good though.
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I don't really go to Walmart often. Kmart, on the other hand....they can just be annoying. I go shopping late.Often it's the last hour they're open for business,and they must make a closing announcement every 5 minutes. They set the store clock 7 minutes fast (no exaggeration.) and if you're still shopping with 10 minutes to spare,the floor walkers will harass you to leave the store.
I just get the sense that they must loath their jobs to want to leave the moment the store closes. I've never really run into anything like that elsewhere.
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In general...because they work at Walmart in a round a bout way. They hire anyone who will work for a crummy wage and respectful employees could find better work elsewhere.
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I don't really go to Walmart often. Kmart, on the other hand....they can just be annoying. I go shopping late.Often it's the last hour they're open for business,and they must make a closing announcement every 5 minutes. They set the store clock 7 minutes fast (no exaggeration.) and if you're still shopping with 10 minutes to spare,the floor walkers will harass you to leave the store.
I just get the sense that they must loath their jobs to want to leave the moment the store closes. I've never really run into anything like that elsewhere.
Well think about it like this. YOU are working in a retail job making min wage. It is closing time and late and you want to leave. Would you not be bugged by someone just slinking around looking and taking their time? Besides that not sure about there but at some places there is a set time - say 30 min - past closing time and everyone has to be out of the store or it is a write up. Customers don't care. It's not their butt on the line. And upper management does not care when you try to tell them there were customers who would not leave.
I remember right out of high school I worked in a restaurant and we had 3 people come in a 5 min til closing time. They stayed playing and pretending to eat off the buffet for almost an hour. We could not do any closing work until they decided to leave. And they were just being butts by sitting there that long.
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I wouldn't expect to go to a restaurant for a meal with 15 minutes left.(unless it was a hamburger joint,or something) But sometimes you can't help the hours you keep. I generally can do my shopping in time if given half a chance.I'm well aware of the closing time without constant reminders. I just think certain stores over do it.
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I am going to guess that most Walmart employees are so rude because they are not making very much and their bosses treat them crappy to.
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we were just talking about that i know what the hell ask one question and all hell broke loose ??? :( ???
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Returning at Walmart can be a process... It took about 30 mins for them to take back a defective vacuum cleaner.. Usually the manager is the one who just accept returns.. Seems like the return employee wait until they get the word from their managers
It is funny because the vacuum cleaner that I have return was placed a week later by Walmart (taping was the same and was not tampered)
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The Walmart I shop at has very friendly employees. Sorry you had to go through that.
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Most of the employees at the Walmart are rude. Like they hate their job but still shop there. I guess it depends on the neighborhood or area you're in.
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I'm sorry for what you had to go through, I haven't had that experience yet with Walmart.
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One reason Is that people treat them rudely. And are rude to them and don't give them credit for things they do do help them.
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Another reason why they are rude is a people treat them rudely. I think we all should thank them when they do help us and set of expecting everything out of them. A little gratitude goes a long ways in changing people's rudeness towards other people.
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So far I never had any bad experiences with Wal-Mart employees, and hope I never will.
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Same here too. There are some nice but most of them are rude. Look like they hate their jobs. I had horrible experience at out walmart that makes me not to come back. But the problem is that's the only big store in our town no choice.