FC Community
Discussion Boards => Support => Topic started by: calendria on August 13, 2020, 11:48:14 am
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:cat:
:glasses-nerdy:
Go and check your old support tickets and see what the status is:
http://www.fusioncash.net/ot/index.php
FusionCash Support
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Welcome to the Support Center
In order to streamline support requests and better serve you, we utilize a support ticket system. Every support request is assigned a unique ticket number which you can use to track the progress and responses online. For your reference we provide complete archives and history of all your support requests. A valid email address is required to submit a ticket.
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We provide archives and history of all your current and past support requests complete with responses.
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I do not open a support ticket very often but all mine have been answered.
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Once Fusioncash fixes the website to accept my profile information and I can utilize Paypal (or even a check at this point), it will be very rare that I will need a support ticket for anything on this site.
Was the support ticket that you submitted Bostonphil about the website certificate answered? Or was it that since the website was fixed, you considered it answered? Just curious so I understand correctly. No biggie as i was interested to know if they did respond and close the ticket.
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Once Fusioncash fixes the website to accept my profile information and I can utilize Paypal (or even a check at this point), it will be very rare that I will need a support ticket for anything on this site.
Was the support ticket that you submitted Bostonphil about the website certificate answered? Or was it that since the website was fixed, you considered it answered? Just curious so I understand correctly. No biggie as i was interested to know if they did respond and close the ticket.
I got two responses. One was about the porno that some person or group posted all over Fusion Cash telling me that it had been removed. I had opened this support ticket a week or two earlier.
The second one was in reference to my support ticket that the certificate for FC had expired. I had opened this ticket some time back and the FC response said "it has been fixed" which was very obvious.
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Once Fusioncash fixes the website to accept my profile information and I can utilize Paypal (or even a check at this point), it will be very rare that I will need a support ticket for anything on this site.
Was the support ticket that you submitted Bostonphil about the website certificate answered? Or was it that since the website was fixed, you considered it answered? Just curious so I understand correctly. No biggie as i was interested to know if they did respond and close the ticket.
I got two responses. One was about the porno that some person or group posted all over Fusion Cash telling me that it had been removed. I had opened this support ticket a week or two earlier.
The second one was in reference to my support ticket that the certificate for FC had expired. I had opened this ticket some time back and the FC response said "it has been fixed" which was very obvious.
Usually I get an email telling me they have answered me. But it has been a really long time since I had any issues with my account or the site. The last one by the time they answered the ticket the issue was fixed and like you said it was obvious because that part of the site was working again.
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Once Fusioncash fixes the website to accept my profile information and I can utilize Paypal (or even a check at this point), it will be very rare that I will need a support ticket for anything on this site.
Was the support ticket that you submitted Bostonphil about the website certificate answered? Or was it that since the website was fixed, you considered it answered? Just curious so I understand correctly. No biggie as i was interested to know if they did respond and close the ticket.
You can go to "get help" above and see the tickets you have submitted and the status of anything not answered. And if it is answered it will show you the reply and also when it was answered.
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Thank you all for the info. It is good to know they were not only active in taking down the bad posts but responsive to your help ticket as well.
I do know how to see my own help tickets that I submitted and their status, but I cant see the status of help tickets other people have submitted.
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Once Fusioncash fixes the website to accept my profile information and I can utilize Paypal (or even a check at this point), it will be very rare that I will need a support ticket for anything on this site.
Was the support ticket that you submitted Bostonphil about the website certificate answered? Or was it that since the website was fixed, you considered it answered? Just curious so I understand correctly. No biggie as i was interested to know if they did respond and close the ticket.
You can go to "get help" above and see the tickets you have submitted and the status of anything not answered. And if it is answered it will show you the reply and also when it was answered.
Yes this page gives you a list but "This Page: http://www.fusioncash.net/ot/index.php "
gives you options to add comments and update your request with further information. Check it out.
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I check my tickets at times just to see their status and look at the responses when they are closed
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Thank you, Calendria for the info. I see what you mean about adding support information at this location.
However, I only have one help ticket number. That is because I went directly to this older page and submitted a help ticket there. All of my other help tickets have been submitted through the newer registrant/member webpage interface. And there is no associated ticket number, but you can see your own history of help tickets and their status. Typically when the Administrators respond they close the ticket. The site says if you still have questions to open a new ticket. They must have changed it along the way for some reason but kept the older help ticket format to maintain the history of older tickets.
I tried to go to the location for which you provided a link and look for help tickets that someone else sent and what the response was but I won't know the ticket number for someone else's help tickets.
I wouldn't think that you would be able to see someone else's help tickets and responses without permission from the person who submitted them originally. There might be sensitive information in the help tickets that not everyone should have access to.
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I have never opened a ticket. Thanks to all my FC buddies, by the time I recognize a problem that should have a support ticket, someone has done it, and I don't feel the need.
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I only have 1 ticket from April, 2020, that has not been answered and is still open. It was regarding Tap credits that I never got posted to my FC account. It's not a huge deal though, I'm OK if nothing comes out of it.
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I have never opened a ticket. Thanks to all my FC buddies, by the time I recognize a problem that should have a support ticket, someone has done it, and I don't feel the need.
Wow kj, that's amazing, I have submitted about 10-15 altogether and probably around 1-2 a year. It's usually just something that I most likely don't really need help with, but is important enough to me.
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Thank you all for the info. It is good to know they were not only active in taking down the bad posts but responsive to your help ticket as well.
I do know how to see my own help tickets that I submitted and their status, but I cant see the status of help tickets other people have submitted.
Because that is none of your business. Just like you can't see any aspect of other people's accounts.
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Once Fusioncash fixes the website to accept my profile information and I can utilize Paypal (or even a check at this point), it will be very rare that I will need a support ticket for anything on this site.
Was the support ticket that you submitted Bostonphil about the website certificate answered? Or was it that since the website was fixed, you considered it answered? Just curious so I understand correctly. No biggie as i was interested to know if they did respond and close the ticket.
You can go to "get help" above and see the tickets you have submitted and the status of anything not answered. And if it is answered it will show you the reply and also when it was answered.
Yes this page gives you a list but "This Page: http://www.fusioncash.net/ot/index.php "
gives you options to add comments and update your request with further information. Check it out.
Yes BUT someone posted once, and I don't know if it is true, that IF you add to your ticket that it puts it back at the end of the line. So unless it was absolutely necessary I probably would not do this.
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Thank you, Calendria for the info. I see what you mean about adding support information at this location.
However, I only have one help ticket number. That is because I went directly to this older page and submitted a help ticket there. All of my other help tickets have been submitted through the newer registrant/member webpage interface. And there is no associated ticket number, but you can see your own history of help tickets and their status. Typically when the Administrators respond they close the ticket. The site says if you still have questions to open a new ticket. They must have changed it along the way for some reason but kept the older help ticket format to maintain the history of older tickets.
I tried to go to the location for which you provided a link and look for help tickets that someone else sent and what the response was but I won't know the ticket number for someone else's help tickets.
I wouldn't think that you would be able to see someone else's help tickets and responses without permission from the person who submitted them originally. There might be sensitive information in the help tickets that not everyone should have access to.
You do not have access to someone else's help tickets. That is nothing to you. You are confusing because you say you have tried to see other help tickets and their responses and then your last part of your post says you wouldn't think that would be accessible because it may contain personal information. And I would think most times it would. My help tickets have been with issues I had with the site or my account. I don't think any of them contained any really private info.
At one time I think moderators posted in the forums and answered questions. I remember one years ago where someone was complaining because they completed an offer and did not get the promised $8 for signing up for something and the moderator was really snippy and said well you should have only signed up if you were interested in the offer and if that were the case you would not really care if you got the $8. I don't know why I remember that. I guess because I was so shocked. lol The people who signed up for the offer most likely done so because they were getting a discount for signing up.
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I have never opened a ticket. Thanks to all my FC buddies, by the time I recognize a problem that should have a support ticket, someone has done it, and I don't feel the need.
Wow kj, that's amazing, I have submitted about 10-15 altogether and probably around 1-2 a year. It's usually just something that I most likely don't really need help with, but is important enough to me.
My help tickets have pretty much been the same. Either something that did not credit, and back in the day it was always fixed, or something not working. I did report an offer once. And they said they were going to contact the company who put the offer up because they needed to know what had happened. I have not needed help with anything in a long time. If a part of the site does not work I just go on with something else. Others will have an issue and somebody else can report it. :D
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Once Fusioncash fixes the website to accept my profile information and I can utilize Paypal (or even a check at this point), it will be very rare that I will need a support ticket for anything on this site.
Was the support ticket that you submitted Bostonphil about the website certificate answered? Or was it that since the website was fixed, you considered it answered? Just curious so I understand correctly. No biggie as i was interested to know if they did respond and close the ticket.
You can go to "get help" above and see the tickets you have submitted and the status of anything not answered. And if it is answered it will show you the reply and also when it was answered.
Yes this page gives you a list but "This Page: http://www.fusioncash.net/ot/index.php "
gives you options to add comments and update your request with further information. Check it out.
Yes BUT someone posted once, and I don't know if it is true, that IF you add to your ticket that it puts it back at the end of the line. So unless it was absolutely necessary I probably would not do this.
True! So if you want to add comments or just repeat yourself use the link below to "Add" to your existing ticket and you won't be pushed to the end of the line!
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Once Fusioncash fixes the website to accept my profile information and I can utilize Paypal (or even a check at this point), it will be very rare that I will need a support ticket for anything on this site.
Was the support ticket that you submitted Bostonphil about the website certificate answered? Or was it that since the website was fixed, you considered it answered? Just curious so I understand correctly. No biggie as i was interested to know if they did respond and close the ticket.
You can go to "get help" above and see the tickets you have submitted and the status of anything not answered. And if it is answered it will show you the reply and also when it was answered.
Yes this page gives you a list but "This Page: http://www.fusioncash.net/ot/index.php "
gives you options to add comments and update your request with further information. Check it out.
Yes BUT someone posted once, and I don't know if it is true, that IF you add to your ticket that it puts it back at the end of the line. So unless it was absolutely necessary I probably would not do this.
True! So if you want to add comments or just repeat yourself use the link below to "Add" to your existing ticket and you won't be pushed to the end of the line!
So what someone else said a while back is wrong? Someone else had posted if you add to your ticket you get bumped to the end of the line. I don't really know either way. Just going by what somebody else said.
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Countrygirl- I DO NOT want to see soneone else's account. I DO NOT want to see someone else's helpt tickets and I DO NOT want to see any private information for any person's account/profile. I know it is none of my business that is why i said I wouldnt see it.
I am not confusing. I had simply asked Bostonphil if there was a response to the help ticket submitted about obscene postings.
I am trying to learn on here and asking about the site. I don't know everything there is to know about this site.
It was very helpful of Calendria to point out the other location for help tickets. However, I understood it to be a location where you could see not only your own help tickets but all help tickets. I understand now that is not the case. And I DO NOT want to see anyone else's help tickets or private information.
Anyway, help ticket numbers do not seem to be used anymore for members on the member interface. Maybe for corporate clients numbers are used but not members. I have not had a ticket number provided for the tickets I have submitted under the main "GET HELP" tab at the top of the member page.
The link Calendria provided is under "Corporate" (which is in tiny letters at the bottom right-hand side of the website). Nice to know about but I think it is older and only kept around for older ticket references.
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Countrygirl- I DO NOT want to see soneone else's account. I DO NOT want to see someone else's helpt tickets and I DO NOT want to see any private information for any person's account/profile. I know it is none of my business that is why i said I wouldnt see it.
I am not confusing. I had simply asked Bostonphil if there was a response to the help ticket submitted about obscene postings.
I am trying to learn on here and asking about the site. I don't know everything there is to know about this site.
It was very helpful of Calendria to point out the other location for help tickets. However, I understood it to be a location where you could see not only your own help tickets but all help tickets. I understand now that is not the case. And I DO NOT want to see anyone else's help tickets or private information.
Anyway, help ticket numbers do not seem to be used anymore for members on the member interface. Maybe for corporate clients numbers are used but not members. I have not had a ticket number provided for the tickets I have submitted under the main "GET HELP" tab at the top of the member page.
The link Calendria provided is under "Corporate" (which is in tiny letters at the bottom right-hand side of the website). Nice to know about but I think it is older and only kept around for older ticket references.
Maybe you should go back and read your post on the previous page. You stated you could not see the status of help ticket submitted by others. You said it more than once. This implies you have tried to see that info. Maybe the way you meant it when you typed it and the way it came across when I read it is different. It sounded like you were trying to see the status of other members tickets. It is just common sense that you would not have access to the help tickets of other members. I usually just look at mine thru the help tab at the top. I went back the other day and look at previous tickets since I joined the site. I saw something one time that I accessed thru the email that was different but it was basically the same info. It never would have entered my mind to see help tickets somebody else had submitted.
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Countrygirl- I DO NOT want to see soneone else's account. I DO NOT want to see someone else's helpt tickets and I DO NOT want to see any private information for any person's account/profile. I know it is none of my business that is why i said I wouldnt see it.
I am not confusing. I had simply asked Bostonphil if there was a response to the help ticket submitted about obscene postings.
I am trying to learn on here and asking about the site. I don't know everything there is to know about this site.
It was very helpful of Calendria to point out the other location for help tickets. However, I understood it to be a location where you could see not only your own help tickets but all help tickets. I understand now that is not the case. And I DO NOT want to see anyone else's help tickets or private information.
Anyway, help ticket numbers do not seem to be used anymore for members on the member interface. Maybe for corporate clients numbers are used but not members. I have not had a ticket number provided for the tickets I have submitted under the main "GET HELP" tab at the top of the member page.
The link Calendria provided is under "Corporate" (which is in tiny letters at the bottom right-hand side of the website). Nice to know about but I think it is older and only kept around for older ticket references.
Unless you need the post to get to your 30 and make $3 dont even bother going back and forth with CG.
If she had the chance to read someones help ticket she wouldnt bat an eyelash.
Now U might wonder how do i know that?Simple.If someone uses the internet to dig up dirt on others dont you think if they could find something out 1 2 3 they would do it?
Again unless you enjoy controversy or need the posts put her on ignore.And if U need more proof,pull up her posts from months back and see what others think as well.
Glad i could help. ;D
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Thank you, Donnamarg323.
You are right. I don't want to go back and forth on this with Countrygirl.
Thank you for the helpful information, Donnamarg323.
This is the last thing to say about this and I had already said it in my last comment regarding the issue.
I don't want to see anyone else's help tickets or private information. Let me reiterate... I do not want to see anyone else's help tickets or private information.
One last time.... I don't want to see anyone else's help tickets or private information.
;)
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I sent a support ticket about 2 weeks ago because I have moved and need to change my address. I kept getting an internal error and could not change the address. So far they have not answered the support ticket yet.
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I sent a support ticket about 2 weeks ago because I have moved and need to change my address. I kept getting an internal error and could not change the address. So far they have not answered the support ticket yet.
Under the "Get Help" tab, you can add to the support ticket and update.. I do this since I can't access my Survey tab, I keep asking them to fix it for me.
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I sent a support ticket about 2 weeks ago because I have moved and need to change my address. I kept getting an internal error and could not change the address. So far they have not answered the support ticket yet.
I've also opened a ticket a month ago for the same reason. Tried changing my address today, still get the same error. I will add to my ticket. (Fortunately, I can still access surveys)
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Thank you, Donnamarg323.
You are right. I don't want to go back and forth on this with Countrygirl.
Thank you for the helpful information, Donnamarg323.
This is the last thing to say about this and I had already said it in my last comment regarding the issue.
I don't want to see anyone else's help tickets or private information. Let me reiterate... I do not want to see anyone else's help tickets or private information.
One last time.... I don't want to see anyone else's help tickets or private information.
;)
lol You obviously do because here we are and you keep doing it. You need to go back and read what you wrote because you most certainly did say something about how you could not see other people's support tickets. Of course you can't. It is none of your business.
As for HB he needs to take his own advice. He loses sleep worrying about how many times I have been thanked, how often I log on to the site, and what I am doing, and where I am posting. I am not sure if that is scary or flattering. Guess I should be flattered that I take up so much space in his head and so much of his time. lol
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Thank you, Donnamarg323.
You are right. I don't want to go back and forth on this with Countrygirl.
Thank you for the helpful information, Donnamarg323.
This is the last thing to say about this and I had already said it in my last comment regarding the issue.
I don't want to see anyone else's help tickets or private information. Let me reiterate... I do not want to see anyone else's help tickets or private information.
One last time.... I don't want to see anyone else's help tickets or private information.
;)
lol You obviously do because here we are and you keep doing it. You need to go back and read what you wrote because you most certainly did say something about how you could not see other people's support tickets. Of course you can't. It is none of your business.
As for HB he needs to take his own advice. He loses sleep worrying about how many times I have been thanked, how often I log on to the site, and what I am doing, and where I am posting. I am not sure if that is scary or flattering. Guess I should be flattered that I take up so much space in his head and so much of his time. lol
Well obviously you know so much RE me i guess you enjoy reading my posts.<NOT sure why>
Trust me,from you NOT wearing a mask i wouldnt touch you with a 500 long pole.So have NO fear!!Flatter yourself that im 1 of few that answers you.
My mission is accomplished here me sounding the alarm about you being the offspring of a viper.......and it will continue when there is a need for it.
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Jaspe, Donna is giving you good advice! :pumpkin: :in-love: :pumpkin:
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Jaspe, Donna is giving you good advice! :pumpkin: :in-love: :pumpkin:
TY BB.
Anyone can scroll the posts in the past and figure out what CG is all about.
A sneaky liar sums her up pretty good with all her controversial BS!!
I understand none of us are perfect,but i KNOW shes a rat RE the Hitch0403 ordeal as well as some others and i know Hitch0403 and my support of him always posted what was supportive for the FC members whether they disagreed or not on any subject matter.
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no help here.
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Jaspe, Donna is giving you good advice! :pumpkin: :in-love: :pumpkin:
Thank you, Bertha and Donna! :) :)
I appreciate your help!
Have a wonderful day! :rainbow:
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Jaspe, Donna is giving you good advice! :pumpkin: :in-love: :pumpkin:
Thank you, Bertha and Donna! :) :)
I appreciate your help!
Have a wonderful day! :rainbow:
TY Jasp......hope all is well with U in this crazy world and UR FC endeavors are going smoothe.
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Jaspe, Donna is giving you good advice! :pumpkin: :in-love: :pumpkin:
Thank you, Bertha and Donna! :) :)
I appreciate your help!
Have a wonderful day! :rainbow:
TY Jasp......hope all is well with U in this crazy world and UR FC endeavors are going smoothe.
Hi, Donnamarg!!
Unfortunately, things are not smooth. I was so hopeful Fusioncash would come through and fix their site. But it hasnt happened.
Things in general are ok. Just really stressful.
Thank you so much for asking. :)
I hope you are okay and hanging in there.