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Support / Had trouble wish to apologize to FusionCash
« on: April 19, 2013, 08:33:00 am »Message ID: 723104
I wish to apologize fully and utterly completely to support and FusionCash staff.
I went ballistic regarding ID verification process. It was due to the fact that my driver's license background obscured the data in the fax. I am sure I am not the only person who had this problem - I'm just the one who screamed the loudest.
FusionCash support showed me the resulting fax and it was unreadable. They suggested for one time only to use email. I said I would via PGP encryption but they said no.
I never had so much problems with Amazon turk - AMT has a system of where a person can securely upload a scanned image of photo ID without no problems of degradation of image quality. Why FusionCash is stuck in the 70's by using a fax is beyond me. Nobody faxes anymore. I faxed repeatedly and I'm lucky I didn't have to pay for the fax as most people would have to.
I suggest in this post to FusionCash to get into the 21st century and upgrade support so that users who have to prove who they are do not have to do acrobatic contortions with the scanned image with photoshopping so that the fax sent will be readable.
If only FusionCash had an secured online file transfer my ranting and raving, tearing out of the hair and gnashing of the teeth would have all been avoided.
So, today I will fax one more time. I scanned my driver's license, and using Paint Shop Pro, lowered the colors to 16 and then edited the palette so that the background would disappear but then the information started to degrade. I had to play with it for an hour to get a good black & white 16 grey image . This is the last time I'm faxing. If they don't accept it, I told support that I would have to send a copy via snail mail in order to get verified.
I went ballistic regarding ID verification process. It was due to the fact that my driver's license background obscured the data in the fax. I am sure I am not the only person who had this problem - I'm just the one who screamed the loudest.
FusionCash support showed me the resulting fax and it was unreadable. They suggested for one time only to use email. I said I would via PGP encryption but they said no.
I never had so much problems with Amazon turk - AMT has a system of where a person can securely upload a scanned image of photo ID without no problems of degradation of image quality. Why FusionCash is stuck in the 70's by using a fax is beyond me. Nobody faxes anymore. I faxed repeatedly and I'm lucky I didn't have to pay for the fax as most people would have to.
I suggest in this post to FusionCash to get into the 21st century and upgrade support so that users who have to prove who they are do not have to do acrobatic contortions with the scanned image with photoshopping so that the fax sent will be readable.
If only FusionCash had an secured online file transfer my ranting and raving, tearing out of the hair and gnashing of the teeth would have all been avoided.
So, today I will fax one more time. I scanned my driver's license, and using Paint Shop Pro, lowered the colors to 16 and then edited the palette so that the background would disappear but then the information started to degrade. I had to play with it for an hour to get a good black & white 16 grey image . This is the last time I'm faxing. If they don't accept it, I told support that I would have to send a copy via snail mail in order to get verified.
