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Off-Topic / Uber Driving
« on: March 08, 2018, 07:36:05 pm »Message ID: 1202642
So I just started driving Uber about a week ago and I've done about 70 rides and have maintained a perfect 5-star rating. I crack jokes and provide a premium service (charge phones, offer AUX corders, snacks, etc). I help wake up passengers by making them stretch (with me) and doing fun things like arm circles to wake them up. I keep my car spotless and I've been told I'm the best/safest driver that one of my passengers has ever seen. I've been told I have AMAZING conversation and I'm a "fun Uber driver".
Well, today I picked up a guy who claimed to be a fellow Uber driver. He went on and on about how he just got into an accident (while driving with Uber) and that his car was in the shop. He saw that I had a perfect rating and said, "No one should have a perfect rating" and rated me 1-star. My rating is now 4.86. I have all 5-star ratings except this one 1-star rating. I'm beyond frustrated.
I wrote Uber and asked for an explanation, but terms/policy states that ratings cannot be changed.
Well, today I picked up a guy who claimed to be a fellow Uber driver. He went on and on about how he just got into an accident (while driving with Uber) and that his car was in the shop. He saw that I had a perfect rating and said, "No one should have a perfect rating" and rated me 1-star. My rating is now 4.86. I have all 5-star ratings except this one 1-star rating. I'm beyond frustrated.
I wrote Uber and asked for an explanation, but terms/policy states that ratings cannot be changed.