If you're having this problem it's almost always because your name on your FusionCash account doesn't match the name on your PayPal account. We used to be able to be flexible on this (e.g. allowing small typos or nicknames) but that's no longer possible -- they have to be exactly (letter for letter and space for space) the same.
I had this problem when I tried to cash out in January. I realized the issue was that my name was different on my PayPal as it is here even though it had always gone through before. I made the change and was able to cash out. The time came for me to receive my payment and I get a notice that the payment was temporarily denied because you need to verify my information. I tried to verify online but in step 2 where I had 4 minutes to answer a question, there was no question. So the verification failed and now you want me to verify by fax or email. I submitted a ticket about this and you tell me I can submit the info via email to fusioncash.com, I thought you only used fusioncash.net. I'm really not happy about this run around I'm getting.
You used the business contact form even though it specifically asks you not to, and you got directed back to the correct support channel. We use fusioncash.net for the website and fusioncash.com for our email system, for legacy reasons. We also own a suite of similar domains ( .us , .co ) and short domains fca.sh and fusion.cash.
I'm sorry about the trouble you've had -- the "step 2" portion of the ID process has been used successfully many times by our members before and since your attempt, so I'm not sure what went wrong there.