« on: November 28, 2016, 08:46:04 am »Message ID: 1107146
I frequently see ads for Freedom Pop on Facebook, promoting their completely free cell phone service. A few months ago I decided to give it a try. So I signed up for a month of Free Premium service, after which I could downgrade to their free standard plan, with no cost except the $.99 activation fee. I got the sim card and tried to activate it, but it turns out my phone was too old. OK, no problem, I dutifully downgraded to the free plan, well within the trial period, and got email confirmation that I wouldn't be charged. Now, 3 months later, I realize that I have been charged a monthly fee of $7.99 for the past 3 months! (I know, I should have kept closer watch on my checking account, so it IS partly my fault for not catching it sooner.) That is a total SCAM!!!!! I double checked my account, and sure enough I'm still on the free plan, and they insist that there is no charge! I sent them a very irate email, but so far I haven't gotten a response. I'll call them tomorrow, and they better refund me, or I WILL do a chargeback, as well as report them to the BBB, and post negative comments on all their Facebook sponsored posts, every time I see one.