OK so I sure don't remember how I did all this when I first started, way too long ago, lol, so anyway, I went to "My account", top right, then to account info on the left. Is this where you are trying to enter your info? If not, try there. If it is, and after you enter your info, it's not working to save it, I only have 1 suggestion. I use a laptop, which goes through a proxy most of the time. On some pages of FC, and on a few other sites, in order for my info to go through, I have to click on my settings tab in my browser. (I use Chrome, so it's the 3 dots on the top right). Then I scroll to advanced at the bottom, then to open computer's proxy settings. Then I click on LAN settings, unclick on "use a proxy server" and click on use automatic if it's not checkmarked. Then I quickly click submit on the page I was having issues with, and it goes through. I have to do this every day with my final PTC page, I don't know why, I never used to, but it's the only way I can get it to work. Also, sometimes when I post in the forum, I have to click on "post" twice, the first time doesn't always work. Good luck!