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Topic: Support Ticket?  (Read 959 times)

abbyc27

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Support Ticket?
« on: April 21, 2010, 04:05:39 pm »
I opened a suport ticket three days ago and it hasn't been responded to yet.  Is this normal (does it usally take longer?) or should I do something else to get a hold of support? Just wondering because I saw someone say it usually only takes a day, I have no problem waiting if they just haven't gotten it yet.  Thanks guys :-)

Twilightfan284

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Re: Support Ticket?
« Reply #1 on: April 21, 2010, 06:11:17 pm »
Hmm... interesting, you sure you submitted the ticket all the way because after you type in your message it leads to another FAQ- not the regular- and then you have to scroll down until you find the submit button
It says:
I read the FAQ but still want to continue.

Try it again.

mc1962

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Re: Support Ticket?
« Reply #2 on: April 21, 2010, 08:33:57 pm »
It has been quite awhile since i have submitted a support ticket but i remember  that it can take a few days, you have to remember that with ownership of a site like this they must get MANY MANY support tickets..........give them a few more days to respond to it then try again maybe. I hope that helps! :wave:

abbyc27

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Re: Support Ticket?
« Reply #3 on: April 21, 2010, 09:06:43 pm »
Ok thanks. Yes it did go all the way through, it says the ticket is opened there just is not response yet.  I'll wait a week or so before I try contacting them again, it's no rush.
 :P

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