Support Ticket and proof of address...

[tjung10]

How many days does it take for them to answer a support ticket? It says 2 to 5 business days, it has been past that point.
They wanted me to fax a proof of address i did that also, that also said 2 to 5 business days for response..
It is past that also..
Thanks

[swogden]

Sometimes I don't get a response, but the subject of my question is solved so I know that someone did something to solve the problem.

When they asked for proof of address, you probably were unable to do things (ie get credit for offers; cash out).  Are you now able to get credit?  Test that by doing the daily $.15  offer and confirm that it credits.

Is your trouble ticket still open?  You can always add a reply asking them where they stand on the issue.

[tjung10]

My proof address is for my first payout, has nothing to do with offers. I verified my account, but to claim my payment by paypal. They wanted to send my proof of address! Has nothing to do with the offers. Thanks thou.

[Administrator]

Sorry for the delay.  Your fax wasn't processed by our automatic system because it was too light to scan.  I checked it manually and approved your payment - you should have your cash now.

[tjung10]

Thank you for your help. I am sorry If I came across rude.

[Administrator]

Not at all.  You had to wait longer than the quoted time, and for that I apologize.  We take our payment obligations seriously.