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Topic: HELP/ support ticket  (Read 889 times)

marciaenglish

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HELP/ support ticket
« on: December 08, 2011, 05:15:30 am »
Why can't I send a support ticket?   I have a legit problem!  I fill out a support ticket-click "submit"-  then it goes to check this first; if you still don't have an answer click the button at the bottom of this page!   OK.              THERE IS NO BUTTON!!!  What can I do next?  The "support ticket" has disappeared!  So..........I do it again!   SAME THING!!!!  WHAT'S THE DEAL?   :BangHead: :BangHead:

skippymcnapper

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Re: HELP/ support ticket
« Reply #1 on: December 08, 2011, 06:23:12 am »
Are you trying to submit a support ticket for "No credit for completed offer"? Support can't help with tracking down offers, you are unable to submit a support ticket for thatRead the FAQ for more info here: http://www.fusioncash.net/faq.php?crediting There is some good info there, but they can't help with not receiving credit for offers unfortunately

swogden

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Re: HELP/ support ticket
« Reply #2 on: December 08, 2011, 09:55:11 am »
I had no problem sending in a support ticket regarding the subject No credit on Offer Completion.

After you fill out the support ticket (with subject line filled in) and the body of your message in the main box, you click on the link "submit" at the bottom.

That takes you to another page asking you to check the FAQ's to make sure that you have tried those FAQ before you make a final submission.  At the bottom of that big box are 2 links -- one to take you back and another to make the submission of the ticket.

If you do not see either of those links -- or you do not get the big box asking you to check the FAQ's -- please come back here and tell us what you do get.

I'll check back later to find out whether you've had any success or not.

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