It's been a hit or miss for me. I have found knowing someone whom works there is to your benefit. I also know that if you are buying a computer or a high dollar purchase, you do have some ability to bargain or haggle. This is the same at HH Gregg. The sticker price is not the bottom sale price, thus the salespersons can make a commission. In general the warrenties are never worth the money---unless it's on a cell phone, always get that (new battery, dropped phone, etc). I also like the finance options & rewards....really nice if the whole family contributes in collecting the rewards.