I have had the same problem, however, Tracy posted the following which has really helped me. Hope it helps you as well!
A Little Something I Added For You Newbies.... The easiest way to start making money is by doing the Surveys.
The surveys usually take about 3 minutes to complete and are worth $0.35-$7.00 each. There are a ton of these. So there is potential to make a DECENT amount of cash just by completing one family of surveys or just the FREEBIES!!
Choose the first survey by clicking on the link or banner of that survey. It will say something like "Win Free Groceries for a Year. Complete Survey." This will open the survey in a new window.
1st page: Put in your name, birth date, email and click the two boxes then press Enter. While doing this family of surveys (Surveys that look the same) you will need to alternate your email addresses so that it recognizes it as a different one each time. If you use the same email for every survey, you will not get credit for them. You can alternate emails by placing a period ANYWHERE or multiple places in the email address. Gmail allows you to do this and still send all emails to the same inbox.
For example: 1st survey: firstname.lastname@example.org
2nd survey: email@example.com
3rd survey: firstname.lastname@example.org
Once you run out of places to place that first email you can do this:email@example.com
gmail allows a dot inbetween any letter and you can still get the email!!!
2nd page: Enter your REAL info.
3rd page: The next page will be the actual survey.
You'll know you're done when you get a message in black letters at the top of the page saying "Thank you for completing the survey or Thank you for registering etc., etc. ". IF YOU SEE THIS YOU DO NOT NEED TO GO ON FURTHER!!
After the survey click submit if it is on the survey page then Exit out of the survey.
Hope This Helps!