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Topic: Support  (Read 497 times)

anitaraemillspalmer

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Support
« on: November 13, 2013, 11:45:40 am »
I am not getting the daily emails and I have read on the community forum that others are experiencing the same thing  ::) so who is suppose to help us  ??? Fusioncash...I would think so...so how do I get a response from them  ??? I'm aggravated  :(

ladavia89

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Re: Support
« Reply #1 on: November 13, 2013, 01:55:50 pm »
Have you checked your spam folder? Have you tried signing up again?Did you go an extended period of time not clicking on them?

I've been getting mine every day with no problem so it's not a site wide error. Checking your spam folder is usually the first thing to check. If it hasn't been going there you might just need to resubscribe to the list. It's under both repeatable daily and more.  If you haven't been clicking on them for a while ( too busy, on vacation, etc) you'll get automatically unsubscribed from the list

swogden

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Re: Support
« Reply #2 on: November 13, 2013, 02:42:29 pm »
Some mail services (ie hotmail and yahoo) may block emails that they consider dangerous or spam without even putting them in your spam files.

I use gmail and have not had a problem receiving the daily emails.  I access my email via Livemail on my laptop so I don't actually access my email via the Gmail website, tho that is available to me if I want to use it.

I was away for 10 days without clicking any daily pd emails and FC did not stop the emails.  If you were away for more than 2 weeks, you could have been unsubscribed.

Check out the paid email subscription box to see if you are still signed up for them.  If not, just resubscribe.

skippymcnapper

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Re: Support
« Reply #3 on: November 13, 2013, 05:32:12 pm »
If you have tried everything the other two posters suggested with still no emails, you can fill out a support ticket: https://www.fusioncash.net/tickets.php

cneimsn

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Re: Support
« Reply #4 on: November 20, 2013, 10:06:13 am »
Well, I printed out a good number of coupons today (nov 20)  and none of
them credited for me?  Is anyone else having a problem?

Kohler

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Re: Support
« Reply #5 on: November 20, 2013, 11:56:24 am »
As others have said, check your Spam/Junk folder. It could be auto-filing into that folder because it is an email that is sent daily. Also, there has been a slight problem with Yahoo! email address (this issue is something on Yahoo!'s end) which is causing some emails to fail to this provider.
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swogden

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Re: Support
« Reply #6 on: November 20, 2013, 05:54:55 pm »
Well, I printed out a good number of coupons today (nov 20)  and none of
them credited for me?  Is anyone else having a problem?

A long time ago, I tried one of the coupon offers on a different site.  The first thing I discovered  was that many grocery stores would not accept the printouts.  They were not comfortable accepting internet produced coupons.  Since that was several years ago, the printout may have improved and grocery stores may have gotten more comfortable with them.

The real problem occurred, however, that when I did find one store that would accept them, in order for me to get the extra credit for clipping the coupon, it had to find it's way back to the organization that generated the coupon.  They never did -- so I never got the extra credit.

I'm not familiar  with the rules under the FC coupon sites, but it's possible that you don't get the extra credit unless you actually use the coupons and the record of your using them get back to the organization that is supplying them.

Check the fine print of the coupon site.

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