FC does not answer emails

[berthabutt]

FC does not answer support tickets, except with sorry *bleep* form replies!

[skippymcnapper]

What is the issue you are having? If it is a problem with receiving credit or captchas (based off your recent forum posts) those are both things that can't be solved by a support ticket or by FC. You may want to read the FAQs for more info about how FC works so you can find how to best earn money.

[moomoofarm123]

I agree with skippymcnapper. There are certain things FC can't help with...though I suppose it could be possible for them to raise the issue with their affiliate?

Also, I find FC's support only responds to tickets during typical business hours; so far, I haven't received a response from them during the weekends.

[cwillard1]

I was going to say to make sure it was buisness hours.  Thanks Moomoofarm for your info. 

[teresa3200]

Other than the responses that have already been given be sure they haven't responded and it hasn't been sent to your spam folder.

[Nancy5]

Like teresa3200 said, check your spam folder maybe the reply went there.  I have sent support tickets in and have always got a reply.  I don't know how many days have passed, but you eon't get a reply the next day.  Check spam and wait a few days, if still no answer I would sent the ticket again.  Just make sure it is something FC has control over.  Good luck!

[Kay0338]

I sent a support ticket years ago and never got a reply. Guess you win some, you lose some.

[moomoofarm123]

Think I spoke too soon...I've had a ticket open since 2014-08-23 06:36:35, and no actual response from support...

Just this blurb that hasn't changed in over a week...

Your support ticket has been bumped up to tier one for further research. It may take longer than usual to provide you with the best possible support, and we kindly ask your patience.

  

[skippymcnapper]

Think I spoke too soon...I've had a ticket open since 2014-08-23 06:36:35, and no actual response from support...

Just this blurb that hasn't changed in over a week...

Your support ticket has been bumped up to tier one for further research. It may take longer than usual to provide you with the best possible support, and we kindly ask your patience.

  

I think that's a good sign! They are looking into it, they aren't ignoring it. A lot of what FC does relies on the cooperation of other people/companies so the delay is not always on them.

[nadette]

I do not have an answer, but I am going to try to help.

May be FC is still working on finding out the answer.

Did you check your spam folder, even your trash folder?
You  might have deleted the answer. ( I do that sometimes)

Do  you have more than one email address? Did you check
all of them?

Did you try to send another ticket?

Meanwhile, the answer might be in the FAQ questions.

Here is the link

http://www.fusioncash.net/forum.php?topic=15241.0

Please let us know of your progress in this matter.

[berthabutt]

sometimes I do forget to check my spam.  But I usually do and lately the daily emails have landed there.  But I see no answers to support tickets.

[moomoofarm123]

Think I spoke too soon...I've had a ticket open since 2014-08-23 06:36:35, and no actual response from support...

Just this blurb that hasn't changed in over a week...

Your support ticket has been bumped up to tier one for further research. It may take longer than usual to provide you with the best possible support, and we kindly ask your patience.

  

I think that's a good sign! They are looking into it, they aren't ignoring it. A lot of what FC does relies on the cooperation of other people/companies so the delay is not always on them.

I just hope they haven't forgotten about my ticket. :\

[AnnaKiki]

I have to disagree, I sent a ticket to support and they did respond. It may have taken a couple days.

[lywb2168]

Actually at the beginning of the year I had an issue with my account been locked because of some hacking and attempting to access account from another country, I opened a ticket and my problem was solved about a week later after some back and forth from FC and me.  They do respond just be patient.

[mardukblood2009]

They always answer mine, even when I yell at them.