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Topic: Anyone Else Having Trouble  (Read 2128 times)

BlackSheepNY

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Anyone Else Having Trouble
« on: May 01, 2016, 11:36:16 am »
Contacting Support?  I sent in a ticket on April 11th concerning my March cash out and never heard a word back from them.  Figured I would be able to cash out at the end of this month (April), but I was denied AGAIN.  I repeated the task of sending in a new ticket yesterday and hopefully will hear from Support.  I hope this doesn't screw up my cash out for April.  I'm not a happy camper at the moment.

Cbsteffen

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Re: Anyone Else Having Trouble
« Reply #1 on: May 01, 2016, 11:45:20 am »
That's not unheard of. I had my FusionCash account restricted in late March and early April. The site said it was supposed to take 3-5 business days to let me log back into my account, but they left my account restricted longer, so the only way to convince them to regrant me access to my account was to create a support ticket about that. That made me mad because I didn't get to finish doing at least 30 posts so I could request a discussion board bonus for March of this year.
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natashaspy

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Re: Anyone Else Having Trouble
« Reply #2 on: May 01, 2016, 12:15:08 pm »
they may be having a bit of issue on their end with their servers perhaps?  I've never had trouble getting an answer whenever I've sent a ticket in.  good luck getting help!

countrygirl12

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Re: Anyone Else Having Trouble
« Reply #3 on: May 01, 2016, 03:42:40 pm »
I usually hear back pretty quickly.  Have you checked to make sure it actually got sent?  It could take longer if a bunch of people have issues right now.

makeblessed

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Re: Anyone Else Having Trouble
« Reply #4 on: May 01, 2016, 04:41:01 pm »
No, when ever I've had a problem it generally got resolved pretty quickly. If a lot of people are having the same issue, perhaps that may be delaying a response. Good luck.

lguzman1

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Re: Anyone Else Having Trouble
« Reply #5 on: May 01, 2016, 04:45:35 pm »
Well good luck, I did a ticket for something that I didn't get credit for and I never ever heard from them.

BlackSheepNY

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Re: Anyone Else Having Trouble
« Reply #6 on: May 02, 2016, 11:36:37 am »
I usually hear back pretty quickly.  Have you checked to make sure it actually got sent?  It could take longer if a bunch of people have issues right now.

Yes, as a matter of fact I did.  I have the email confirmation that the ticket was received.  Just finding it very strange that no one has replied.  So far, with my NEW ticket, I also got the confirmation that it was received, but as of yet, no reply.  If I don't hear from them by end of day, I'm going to have to call them if I can find a number for them.  Does anyone know what the phone number is, and thanks!

braggin

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Re: Anyone Else Having Trouble
« Reply #7 on: May 02, 2016, 01:41:19 pm »
BlackSheep, why don't you post your complaint under the Support discussion board. Maybe somebody on the support staff will see your complaint there and give you a hand.

stretch1967

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Re: Anyone Else Having Trouble
« Reply #8 on: May 02, 2016, 02:09:38 pm »
I haven't had that problem lately. One time I cashed out and I had tow surveys say I rushed through their surveys and it stopped me from being paid. I still think that was bs. There is no way to rush through some of them surveys. I didn't get paid until the following month.

countrygirl12

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Re: Anyone Else Having Trouble
« Reply #9 on: May 02, 2016, 03:06:50 pm »
I usually hear back pretty quickly.  Have you checked to make sure it actually got sent?  It could take longer if a bunch of people have issues right now.

Yes, as a matter of fact I did.  I have the email confirmation that the ticket was received.  Just finding it very strange that no one has replied.  So far, with my NEW ticket, I also got the confirmation that it was received, but as of yet, no reply.  If I don't hear from them by end of day, I'm going to have to call them if I can find a number for them.  Does anyone know what the phone number is, and thanks!

The reason I asked if because I done a cash out one month and some how it didn't go thru.  I was so mad. lol  I did not know there was a phone number to call them.  Wonder if you could resubmit the ticket.  You could put a note that says you had not heard anything and wasn't sure they had received it.  There could be an issue where they thought they have responded and do not realize it was over looked.  : (

BlackSheepNY

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Re: Anyone Else Having Trouble
« Reply #10 on: May 03, 2016, 11:25:48 am »
BlackSheep, why don't you post your complaint under the Support discussion board. Maybe somebody on the support staff will see your complaint there and give you a hand.

Well, I could probably do that, but I don't see it getting resolved there.  It seems like Admin visiting the boards is few and far between lately.  I thank you sincerely for your suggestion, though!  I think I'm going to send them an email today, if no reply to that, then a phone call is in order.

dsosnowski06

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Re: Anyone Else Having Trouble
« Reply #11 on: May 03, 2016, 01:45:51 pm »
Have not cashed out yet but having problems receiving credit for videos watched.  Anyone else having a problem?

cateyes1

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Re: Anyone Else Having Trouble
« Reply #12 on: May 03, 2016, 03:03:13 pm »
I have no problem with this site at all.

Liquidfire_43

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Re: Anyone Else Having Trouble
« Reply #13 on: May 05, 2016, 08:26:54 pm »
Last time I sent them a support ticket they replied in 3-4 weeks (didn't solve my problem), but they did states that they have high volume of tickets and it will take a while to get back to me

dancer139

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Re: Anyone Else Having Trouble
« Reply #14 on: May 05, 2016, 08:29:09 pm »
i miss money all the time,,,,  and no one will tell me why,,,,   i start the day with one amount and by the end of the day I'm missing money :(  it is really strange

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