Restricted Account

[MichelleHW101]

My account worked fine up until July 1st.  I woke up and it worked fine through 8:30am.  I went to check my account 4pm that afternoon and suddenly I receive a restricted notice on my account so I can't do anything except check it.  I had no idea what was going on.  I’ve been with Fusion cash since 2012 and never had anything like this happen before.  I checked the terms as to how this could happen and the only thing I can think of is that their computers thought I violated was the terms of logging in from a non- personal computer.  I have a desktop, a laptop and a 2-in-1.  That past week I have logged into my fusion cash account on both my desktop and my 2-1.  BOTH are my Personal computers and so is the internet connection which is wireless (the same internet connection used for both).    If they only want you to use one, they should have said so rather than just locking the account with no warning.  I’ve only posted my referral link to twitter, which comes up regularly after I’ve cashed out.   Like I said, I’ve never had this before and with no warning, I didn’t know how to get it unlocked.  I posted twice to their help ticket and thankfully they just unlocked it with no problems.  Later On I was told, this can occur when my browser uses cookies that are still saved from the time the issue was occurring.  This I don’t understand.  I did have my password saved to Chrome so I was constantly logged in.  What I did as soon as I was logged back in was clear my history on Chrome.  Update it then logged into my account and changed the Password.  When Chrome came up to save it I clicked no.  Now I have to log in all the time so I’m guessing that will solve that problem since I really don’t understand what happened to begin with.   

[berthabutt]

WOW!   I am glad you got that fixed, for now anyway.   I also have 3 pc's and alternate FC on all 3 and have never had a problem.  Also like you I save my login and password when I clear cookies, maybe I should stop doing this?