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Topic: What would you do?  (Read 2542 times)

alice44

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Re: What would you do?
« Reply #15 on: June 13, 2018, 10:47:39 am »
I would have told him about the free refills and let him decide how he wanted to  order.

countrygirl12

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Re: What would you do?
« Reply #16 on: June 13, 2018, 10:58:03 am »
I would have told him about the free refills and let him decide how he wanted to  order.

lol. Then he would have just ordered one. If he had not of smarted off to me I would have told him. I was actually fixing to tell him when he popped out with the snarly comment. WHY would you order 2 glasses of tea to get free refills on both of them?

UGetPaid

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Re: What would you do?
« Reply #17 on: June 13, 2018, 11:45:55 am »
I probably would have still told him about the free refill, but I can't honestly fault you with how you handled it. My thinking is: if the guy learned after the fact that refills were free and he was a big enough jerk (which it sounds like he was), then what's to stop him from complaining to the management that he was improperly charged and that I also never told him refills were free?
Sometimes being right isn't enough - even if "I was just following the customer's explicit instructions." ::)


But still wouldn't criticize you for how you handled it.

shasha2210

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Re: What would you do?
« Reply #18 on: June 13, 2018, 12:50:37 pm »
go to a bar and have a drink

ancmetro

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Re: What would you do?
« Reply #19 on: June 13, 2018, 05:13:05 pm »

   Always comply with the customer's order!
   There must be a reason he order 3...and not two.
   Maybe he gets reimburse for his food services.

shawnix

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Re: What would you do?
« Reply #20 on: June 17, 2018, 04:33:31 pm »
I would do what you did... give him what he asked for. After he confirmed that the order was correct, I would have smiled and moved on to next table

countrygirl12

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Re: What would you do?
« Reply #21 on: June 18, 2018, 11:18:39 am »
I probably would have still told him about the free refill, but I can't honestly fault you with how you handled it. My thinking is: if the guy learned after the fact that refills were free and he was a big enough jerk (which it sounds like he was), then what's to stop him from complaining to the management that he was improperly charged and that I also never told him refills were free?
Sometimes being right isn't enough - even if "I was just following the customer's explicit instructions." ::)


But still wouldn't criticize you for how you handled it.

The manager would have taken my side. I done what he told me.  Yes, it was perfectly alright with me to let him have 2 glasses of tea. lol  People complained then and complain now about everything. Most people are just looking to get something for free. They could care less that they get someone in trouble. If there is a legit complaint then okay but if you are just cheap and trying to get something for free then stay home if you can't be happy with anything.

I worked a part time job in retail once and these two people came in after parking their motorcycles on the side walk and make a few purchases and as they paid they told me how stupid I was and insulted me for several minutes stressing how STUPID I am.  The assistant manager stands in an aisle and listens but does nothing to intervene.  These two people pay and leave the store.  The manager comes to the register and says "whose bags are these" - I said those belong to those two smart people who just left the building. She said did you not try to stop them? I said NOPE! lol

They were traveling and just passing through. Don't know when they realized they didn't take their stuff. LOL

countrygirl12

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Re: What would you do?
« Reply #22 on: June 18, 2018, 11:19:20 am »
go to a bar and have a drink

It was a family restaurant. They didn't have a bar.

countrygirl12

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Re: What would you do?
« Reply #23 on: June 18, 2018, 11:21:34 am »

   Always comply with the customer's order!
   There must be a reason he order 3...and not two.
   Maybe he gets reimburse for his food services.

You totally missed it.  He ordered two for himself. The other was for his wife. He didn't get paid back for anything.
He was just an A-hole. He wanted more than one glass of tea with his meal. Most people usually get at least one refill on their drink about any where.   When I confirmed he wanted 3 and there were only 2 people in the party I was going to go on to tell him he got free refills but when he smarted off to me and talked to me like I was lower than trash because I was waiting tables - he got what he wanted.

countrygirl12

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Re: What would you do?
« Reply #24 on: June 18, 2018, 11:23:02 am »
I would do what you did... give him what he asked for. After he confirmed that the order was correct, I would have smiled and moved on to next table

You would have made a better waitress that I did. lol.  I was in high school at the time. I did not do well with smiling and just moving on when people were total butts to me.  There is not need in talking down to someone. But some seem to get their kicks from doing that.

Nancy5

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Re: What would you do?
« Reply #25 on: June 18, 2018, 11:49:50 am »
Another comment got me to thinking about this...

Years ago I worked in a restaurant and waited tables.  I walked up to a table with 2 adults and one child.  I greet them and ask for their drink order.  They ordered a drink for the kid and then he asked for 3 sweet teas.  I confirmed that I heard him correctly since there were only 2 adults.  He smarts off and says "I want two of them if that is alright with you!"

Uhm okay.  Yeah that is fine.

At the time you got free refills on teas. But not on any soda or juice.

Would you have told him he got free refills and just gave him one tea for himself or went ahead and charged him for 2 for himself?  I done what he wanted. I brought them 3 sweet teas.  :)


I would have done exactly what you did.  I worked as a waitress when I was in college.  I was a good waitress, but I guess I had a bad attitude.  I could not stand to be smart mouthed at, or snapping their fingers at me.  I once, in a fit of anger, told a customer I’m your server NOT your servent.  Of course didn’t get a tip, but I didn’t care he was so rude
« Last Edit: June 18, 2018, 11:54:35 am by Nancy5 »
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countrygirl12

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Re: What would you do?
« Reply #26 on: June 18, 2018, 12:29:53 pm »
Another comment got me to thinking about this...

Years ago I worked in a restaurant and waited tables.  I walked up to a table with 2 adults and one child.  I greet them and ask for their drink order.  They ordered a drink for the kid and then he asked for 3 sweet teas.  I confirmed that I heard him correctly since there were only 2 adults.  He smarts off and says "I want two of them if that is alright with you!"

Uhm okay.  Yeah that is fine.

At the time you got free refills on teas. But not on any soda or juice.

Would you have told him he got free refills and just gave him one tea for himself or went ahead and charged him for 2 for himself?  I done what he wanted. I brought them 3 sweet teas.  :)


I would have done exactly what you did.  I worked as a waitress when I was in college.  I was a good waitress, but I guess I had a bad attitude.  I could not stand to be smart mouthed at, or snapping their fingers at me.  I once, in a fit of anger, told a customer I’m your server NOT your servent.  Of course didn’t get a tip, but I didn’t care he was so rude

We had this little spill we were suppose to say "hello welcome to xxx my name is xxx and I will be your server" and this smart mouth boy looks at me and said oh you will be my servant. I didn't say anything. Didn't even crack a smile. I worked there as part of a class at school and I couldn't quit or I would not have stayed there. I absolutely hated it. And your making money depends on the tips. We had 2 waitresses who were stealing tips and most of my tips were stolen. Management knew it but wouldn't do anything about it. When it is Wednesday night and you have one waitress make $65 and one makes $6 and one makes around $15 (she stayed the whole night - the same hours as the one who made $65) it doesn't take a rocket scientist to see what is going on.

tnshpalmer85

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Re: What would you do?
« Reply #27 on: June 18, 2018, 12:59:01 pm »
For the first situation I would have told them about the free refills, but I would have offered to get him the three drinks if he still wanted. For the second situation I guess I probably would have not charged for the kid either.

madeara

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Re: What would you do?
« Reply #28 on: June 18, 2018, 03:52:19 pm »
Do what he asked.
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Cbsteffen

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Re: What would you do?
« Reply #29 on: June 18, 2018, 07:23:34 pm »
I would’ve brought him one tea to start with and then given him the free refills. That would’ve saved him and the adults some money!
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