Customer Service does it even exist any more?

[adriarobi]

In some places it does.

For the first time in many years, I had an employee (ast mgr) of my favorite grocery store treat me very rudely in puplic for something he was wrong about.

I called them after I got home, and spoke with a manager. He was terrific, understood, promised he would get some better training on the issue I had to his employees, and speak with the asst mgr I had the issue with.

Even left a credit for me to use on a purchase there at the customer Service Desk.

Very pleased. It was taken seriously. They are known for loving and respecting their customers, and it showes.

 

[autumnsparklemom]

There is no customer service any where anymore. Sad to say.

[bigfoot951]

Most of the time I do.  I do avoid calling customer service when possible but when I have done it in the past few years, it seems to be getting better to me.  Maybe I've just been lucky.

[bshee58]

I have been trying to get in touch with customer service about my phone service, it's been almost two weeks, I told them in an email that if I don't hear from them I will be contacting the head office, can't get thru to them, so finally this women sent me an email with her name, I emailed her yesterday with a long complaint, maybe that will get their attention.

[darkxtsuna]

Been years and I have yet to find someone that can actually be useful. 

[kimber62372]

I have the same issue with my cable provider. I cannot speak to a representative and musts go in person to speak to a live person., I really is annoying!