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Topic: Support  (Read 1223 times)

chenry2019

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Support
« on: April 08, 2019, 06:54:59 pm »
Have anyone ever try to contact Fusion Support for help.  I did with an offer that I did not get credit for and this was from about over 3 weeks, I did follow up a week after and to this very day not one reply, not even to say they will look into the matter.

Not sure if anyone have had the same or similar issue as myself. Just like why contact a support help center if they are not going to reply to your queries.

bostonphil

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Re: Support
« Reply #1 on: April 09, 2019, 03:40:55 am »
For whatever reasons, support has not been very supportive some of the time. Have no idea why this is happening but chances are you will not be getting credit for the offer that you took. I suggest you move on and do other offers and bonuses and videos.

tuffys_daughtr

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Re: Support
« Reply #2 on: April 09, 2019, 09:49:15 am »
I always get a response from a support ticket, some are quicker than others, but I realize that they have many to deal with probably on a daily basis so I try not to nag them. Have you checked your spam folder in your email box? Also, if you click on Get Help above (next to "My Account") and scroll down a bit, it will show you the status of any tickets you have submitted.

oldbuddy

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Re: Support
« Reply #3 on: April 09, 2019, 10:12:39 am »
In the last 10 years I think I have contacted support 3 or 5 times and heard back every time with a positive answer, because I evaluate the question carefully before I submit it and usually decide it's not their problem in the first place.

chenry2019

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Re: Support
« Reply #4 on: April 09, 2019, 03:36:19 pm »
Thank you.

WorkoutBro

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Re: Support
« Reply #5 on: April 09, 2019, 07:36:54 pm »
Hi Can Anyone Help Me? I'm new to the site and this is my 2nd time cashing out I had no problem cashing out the first time but now it says because I made over $600 in a year that I need to enter my SS# which I really did not want to do but I put in a lot of work to make the money so I entered my SS# it still could not verify me and asked me to enter my drivers licence # so I did that as well... still it could not verify me Now it's telling me I need to fax verification :confused1: but it doesn't give me a fax number or any options to proceed further  ??? and I don't have a fax machine and not sure what information it wants me to send? so I sent a support ticket in but got no response after waiting 3 weeks so I sent another ticket in and got a email saying they would respond in around 48 hours that was over a month ago no response any help would be greatly appreciated


chenry2019

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Re: Support
« Reply #6 on: April 10, 2019, 06:22:45 am »
Sorry to hear your situation, but as i had mentioned there is no point contacting or having a support team if they will not reply or even offer an option or their opinion to our queries.

Did they mentioned to you any possible reason, when they state they will respond in 48hr.  Maybe it was the way that you or you may need to evaluate the question carefully before  submitting, but this should not matter.

oldbuddy

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Re: Support
« Reply #7 on: April 10, 2019, 06:27:21 am »
Sorry to hear your situation, but as i had mentioned there is no point contacting or having a support team if they will not reply or even offer an option or their opinion to our queries.

Did they mentioned to you any possible reason, when they state they will respond in 48hr.  Maybe it was the way that you or you may need to evaluate the question carefully before  submitting, but this should not matter.

All I can say is they must be doing something right to last this long.

chenry2019

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Re: Support
« Reply #8 on: April 10, 2019, 02:43:02 pm »
That is correct. You are so right.  Hope things works better with your next cash out.

glasguy

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Re: Support
« Reply #9 on: April 12, 2019, 07:57:53 am »
explore the best of the web offer is never available, the coupon offers don't credit as advertised, the survey page has an HTTP 500 ERROR.  this website has become a joke among the PTC websites and support does next to nothing to maintain the website

chenry2019

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Re: Support
« Reply #10 on: April 12, 2019, 09:04:52 am »
Just make sure that your browser is not blocking pop up, as this will be an issue. some may have not much support for java as well.

oldbuddy

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Re: Support
« Reply #11 on: April 12, 2019, 09:30:23 am »
explore the best of the web offer is never available, the coupon offers don't credit as advertised, the survey page has an HTTP 500 ERROR.  this website has become a joke among the PTC websites and support does next to nothing to maintain the website
The surveys are not on the Fusioncash website, so they have no real control over them (or other offers found here), but if it is in fact a joke, pardon me if I don't rush to send back all the money they have paid me.

tuffys_daughtr

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Re: Support
« Reply #12 on: April 12, 2019, 06:03:12 pm »
explore the best of the web offer is never available, the coupon offers don't credit as advertised, the survey page has an HTTP 500 ERROR.  this website has become a joke among the PTC websites and support does next to nothing to maintain the website
The surveys are not on the Fusioncash website, so they have no real control over them (or other offers found here), but if it is in fact a joke, pardon me if I don't rush to send back all the money they have paid me.
Oh me too oldbuddy!! Although my total is nowhere near yours, I'm still plugging away at it! Sorry for your problems glasguy, but have you really been here long enough to make that evaluation? In my opinion, FC is still one of the best, if not number 1!

tuffys_daughtr

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Re: Support
« Reply #13 on: April 12, 2019, 06:07:22 pm »
Hi Can Anyone Help Me? I'm new to the site and this is my 2nd time cashing out I had no problem cashing out the first time but now it says because I made over $600 in a year that I need to enter my SS# which I really did not want to do but I put in a lot of work to make the money so I entered my SS# it still could not verify me and asked me to enter my drivers licence # so I did that as well... still it could not verify me Now it's telling me I need to fax verification :confused1: but it doesn't give me a fax number or any options to proceed further  ??? and I don't have a fax machine and not sure what information it wants me to send? so I sent a support ticket in but got no response after waiting 3 weeks so I sent another ticket in and got a email saying they would respond in around 48 hours that was over a month ago no response any help would be greatly appreciated


I'm confused. How can you be new to the site but made over $600? I mean, I guess it's possible, but sure not probable, unless you have umpteen referrals under you. I'm thinking FC just wants to make sure you are legit, by asking for all this stuff. I would be wary myself, considering you say you are a newbie. Unless I have misunderstood what you said.

chenry2019

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Re: Support
« Reply #14 on: April 13, 2019, 10:08:20 am »
Hope everything works out well for you in your attempt to recoup.

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