What I first do is try the voice call thing. I put my phone number in and do everything it tells me and I don't get the call. There is some type of error on the screen: "An error occurred while trying to call you. Start over?."
When I try it through text messages I get the following:
"We have sent a text message (SMS) to the number you provided. (I never received the text)
Our users report that the message usually arrives for Sprint customers in less than 1 minute(s), but it may take longer.
We kindly ask for your patience - stay on this page for at least 5 minutes before trying again.
Warning: Sprint sometimes doesn't deliver the code properly. If the text message doesn't have a code, please go back and use the voice call method instead.
Please enter the three digit code: (numbers only) (Again, no text to put in. Its been a few minutes now since I've done this and am still waiting. I think the first couple of times doing this I waited longer than the 5 minutes they ask for.)
Once you have entered the code, please click the button below to complete the verification process. "
I think when I first had this problem I sent a support ticket. No one got back to me about it. I have a new one in anyway now.
Edit: called telesign. I don't really think they can help with the problem but they suggested I e-mail them so I did using the form on the website. TOS wasn't helpful. It just said something about how I'd need to verify the number to cash out and that they use Telesign.
I got a text right away with a pin code. It was sent from firstname.lastname@example.org ... not a phone number. Perhaps this has something to do with the issue? I have my cell phone through Verizon.
Checked my texts. Nothing from email@example.com.