This topic is locked, no replies allowed. Inaccurate or out-of-date info may be present.

  • Print

Topic: BO exception ticket response  (Read 1380 times)

rwhite17

    US flag
    View Profile
  • Gold Member
  • ********
  • Posts: 2770 (since 2013)
  • Thanked: 91x
BO exception ticket response
« on: October 02, 2019, 05:01:08 am »
Got a response to my support ticket this morning
Support Ticket Response
Dear Ron,
We have responded to your support ticket entitled "BO Exception"
Here is what our support agent wrote:
--
Thank you for reporting this issue. We are currently investigating users who have BO Exception. Your funds are not lost and will be issued to your bank account on file as soon as possible.
--

I did change to a check for Sept cashout til I know they get the issue fixed, but at least I got a response and know they are aware and working on it
« Last Edit: October 03, 2019, 12:03:55 pm by rwhite17 »

countrygirl12

    US flag
    View Profile
  • Platinum Member
  • *********
  • Posts: 12568 (since 2012)
  • Thanked: 435x
Re: BO exception ticket response
« Reply #1 on: October 02, 2019, 05:14:55 am »
Why do you keep starting a new thread?

Changing to a check is not going to change the cashout with the issue.  It will still be a direct deposit.  Once you cash out you can't change the method of payment.

linderlizzie

    US flag
    View Profile
  • Platinum Member
  • *********
  • Posts: 4118 (since 2012)
  • Thanked: 294x
Re: BO exception ticket response
« Reply #2 on: October 02, 2019, 08:46:17 am »
Got a response to my support ticket this morning
Support Ticket Response
Dear Ron,
We have responded to your support ticket entitled "BO Exception"
Here is what our support agent wrote:
--
Thank you for reporting this issue. We are currently investigating users who have BO Exception. Your funds are not lost and will be issued to your bank account on file as soon as possible.

I did change to a check for this cashout til I know they gave the issue fixed, but at least I got a response and know they are aware and working on it

So you got an exception because of body odor? Oh no.  How rude!  ;)

metsrock69

    US flag
    View Profile
  • Platinum Member
  • *********
  • Posts: 4197 (since 2012)
  • Thanked: 137x
Re: BO exception ticket response
« Reply #3 on: October 02, 2019, 02:57:52 pm »
Got a response to my support ticket this morning
Support Ticket Response
Dear Ron,
We have responded to your support ticket entitled "BO Exception"
Here is what our support agent wrote:
--
Thank you for reporting this issue. We are currently investigating users who have BO Exception. Your funds are not lost and will be issued to your bank account on file as soon as possible.

I did change to a check for this cashout til I know they gave the issue fixed, but at least I got a response and know they are aware and working on it

So you got an exception because of body odor? Oh no.  How rude!  ;)
haha . I was waiting for a response like this

Mizzkizz7

    US flag
    View Profile
  • Silver Member
  • *******
  • Posts: 1645 (since 2017)
  • Thanked: 67x
Re: BO exception ticket response
« Reply #4 on: October 02, 2019, 03:04:39 pm »
Got a response to my support ticket this morning
Support Ticket Response
Dear Ron,
We have responded to your support ticket entitled "BO Exception"
Here is what our support agent wrote:
--
Thank you for reporting this issue. We are currently investigating users who have BO Exception. Your funds are not lost and will be issued to your bank account on file as soon as possible.

I did change to a check for this cashout til I know they gave the issue fixed, but at least I got a response and know they are aware and working on it

So you got an exception because of body odor? Oh no.  How rude!  ;)
haha . I was waiting for a response like this

I had a BO EXCEPTION too so this morning my funds were direct deposited into my account. PROBLEM SOLVED! I didn't get a response from my support ticket yet but I guess this is my response as well. Thanks for the information!
Beautifulone1

linderlizzie

    US flag
    View Profile
  • Platinum Member
  • *********
  • Posts: 4118 (since 2012)
  • Thanked: 294x
Re: BO exception ticket response
« Reply #5 on: October 02, 2019, 04:09:51 pm »
I'm sorry for the obvious attempt at humor.

Could you please explain, for those of us who do not know, what exactly a BO exception is.


:fish:

rwhite17

    US flag
    View Profile
  • Gold Member
  • ********
  • Posts: 2770 (since 2013)
  • Thanked: 91x
Re: BO exception ticket response
« Reply #6 on: October 03, 2019, 12:00:32 pm »
I'm sorry for the obvious attempt at humor.

Could you please explain, for those of us who do not know, what exactly a BO exception is.


:fish:


they didn't say what it means and have had several "definitions" given to me but I did get the credit today
countrygirl12, I started a new topic so those having this problem would know I got a response and it has been fixed... I also changed to payment by check for Sept cashout, I know it won't affect Aug cashout

bostonphil

    US flag
    View Profile
  • Platinum Member
  • *********
  • Posts: 7229 (since 2009)
  • Thanked: 251x
Re: BO exception ticket response
« Reply #7 on: October 03, 2019, 06:42:31 pm »
I am lost.  How did this all begin?  I assume that you did not get paid and instead got a notification of some kind about a BO Exception.

I have just returned from vacation so maybe this was explained an earlier time.

gwilson31

    US flag
    View Profile
  • Silver Member
  • *******
  • Posts: 1735 (since 2016)
  • Thanked: 98x
Re: BO exception ticket response
« Reply #8 on: October 04, 2019, 06:20:00 am »
I am lost.  How did this all begin?  I assume that you did not get paid and instead got a notification of some kind about a BO Exception.

I have just returned from vacation so maybe this was explained an earlier time.

Welcome back from your vacation.  Hope you had a pleasant time.

Some people did not get their Direct Deposit because of a BO exception.  I was one of them but I got my DD yesterday.
I'm still not sure what the BO exception was, my ticket wasn't answered. (I hope it wasn't body odor) LOL
« Last Edit: October 04, 2019, 10:47:10 am by gwilson31 »

dsosnowski06

    US flag
    View Profile
  • Gold Member
  • ********
  • Posts: 2528 (since 2016)
  • Thanked: 82x
Re: BO exception ticket response
« Reply #9 on: October 04, 2019, 06:51:13 pm »
It appears that many of the support tickets are not being answered no matter what the topic.  So glad you finally got your payment

countrygirl12

    US flag
    View Profile
  • Platinum Member
  • *********
  • Posts: 12568 (since 2012)
  • Thanked: 435x
Re: BO exception ticket response
« Reply #10 on: October 08, 2019, 01:36:02 pm »
I'm sorry for the obvious attempt at humor.

Could you please explain, for those of us who do not know, what exactly a BO exception is.


:fish:


they didn't say what it means and have had several "definitions" given to me but I did get the credit today
countrygirl12, I started a new topic so those having this problem would know I got a response and it has been fixed... I also changed to payment by check for Sept cashout, I know it won't affect Aug cashout

I would have changed to PayPal.  Checks can get lost in the mail and take longer to receive.  :(

It appears that many of the support tickets are not being answered no matter what the topic.  So glad you finally got your payment

I think they are over whelmed with support tickets right now.  If everyone was having an issue then I am sure FC was aware of it and already on trying to fix it.

  • Print
 

Related Topics

  Subject / Started by Replies Last post
1 Replies
1410 Views
Last post February 14, 2010, 06:31:19 pm
by nummerkins
4 Replies
1062 Views
Last post January 16, 2012, 08:57:42 am
by swogden
4 Replies
1148 Views
Last post January 23, 2012, 03:23:42 pm
by Administrator
16 Replies
2119 Views
Last post May 06, 2019, 08:36:31 am
by dsosnowski06
1 Replies
629 Views
Last post October 02, 2019, 06:50:56 am
by gwilson31