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Topic: Have Sprint and can't cash out!!  (Read 96 times)

ena1834

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Have Sprint and can't cash out!!
« on: October 07, 2019, 05:10:44 pm »
I have Sprint so apparently that makes it hard to verify my phone number. Therefore I have been unable to cash out. I have submitted tickets and emails since August. I got my first response saying fax a copy of my DL, which I did.  Got another response saying they didn't receive the email:

FusionCash Support
2019-08-31 10:30:19 I do not see any emails containing attachments from you. Can you please resend?

I've since sent 3 emails with no response. 
ena1834
2019-09-02 01:03:46 Hello I sent the attachments (my DL and the FC cover sheet) on August 10th, August 15th and again today, September 2nd. My email address is: ena1834@yahoo.com and I'm sending the attachments to: support@fusioncash.net

At this point, I've had about $15 expire. Right now I'm at $55 in my account with earnings expiring daily. Anyone else have this issue? Any suggestions?
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dsosnowski06

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Re: Have Sprint and can't cash out!!
« Reply #1 on: October 08, 2019, 12:49:06 pm »
Found this from a previous post not sure it will work
FusionCash Inc.
10122 Halawa Dr.
Huntington Beach, CA  92646

The owner/incorporator of FC is Tyler Derheim at tyler@fusioncash.com.
Phone number listed is:  406-872-0020

countrygirl12

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Re: Have Sprint and can't cash out!!
« Reply #2 on: October 08, 2019, 01:33:41 pm »
I have Sprint so apparently that makes it hard to verify my phone number. Therefore I have been unable to cash out. I have submitted tickets and emails since August. I got my first response saying fax a copy of my DL, which I did.  Got another response saying they didn't receive the email:

FusionCash Support
2019-08-31 10:30:19 I do not see any emails containing attachments from you. Can you please resend?

I've since sent 3 emails with no response. 
ena1834
2019-09-02 01:03:46 Hello I sent the attachments (my DL and the FC cover sheet) on August 10th, August 15th and again today, September 2nd. My email address is: ena1834@yahoo.com and I'm sending the attachments to: support@fusioncash.net

At this point, I've had about $15 expire. Right now I'm at $55 in my account with earnings expiring daily. Anyone else have this issue? Any suggestions?

An email and a fax is NOT the same thing.  Giving us your email address is foolish.  WE cannot do anything about this.  I would not post personal info in the forums.  I don't know what Sprint would have to do with anything.  If it is a prepaid phone without a regular line that could be the problem.

kataomoi

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Re: Have Sprint and can't cash out!!
« Reply #3 on: October 08, 2019, 02:01:14 pm »
Interesting, I didn't think certain mobile carriers would be difficult verify. I use a pretty uncommon network and I still got my verification code without any problems. Since Sprint is considered decently 'big', it surprises me that it didn't work for you.

I think the *easiest* way right now would be to ask a friend, on a different network, to verify it for you. I'm not sure if it's allowed to use a phone number that isn't your own, but if you have a friend who isn't on FC and probably won't ever join FC, maybe it's best to ask for a favor. Otherwise, your earnings will keep on expiring and you won't be able to cashout once it falls below $25.

bostonphil

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Re: Have Sprint and can't cash out!!
« Reply #4 on: October 09, 2019, 05:14:17 am »
I responded to you when you posted this on an earlier discussion.

As someone else said, I would delete any personal information from your post such as email or fax number.  I think that you can edit your post.

And I would call Sprint or better yet go to the store. Show them what you are trying to do and what is happening. Maybe they can help.

You have said something about faxing your DL to FC but also somethings about emails. You need to fax your info to FC and you should get a receipt when you do. Can you fax from home or from a friends home? How about from work? If not, I believe there are places like copy centers where you can pay a small amount to fax documents.

ena1834

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Re: Have Sprint and can't cash out!!
« Reply #5 on: October 15, 2019, 04:02:35 pm »
Interesting, I didn't think certain mobile carriers would be difficult verify. I use a pretty uncommon network and I still got my verification code without any problems. Since Sprint is considered decently 'big', it surprises me that it didn't work for you.

I think the *easiest* way right now would be to ask a friend, on a different network, to verify it for you. I'm not sure if it's allowed to use a phone number that isn't your own, but if you have a friend who isn't on FC and probably won't ever join FC, maybe it's best to ask for a favor. Otherwise, your earnings will keep on expiring and you won't be able to cashout once it falls below $25.

On the verification page of Fusion Cash it says Sprint Users may have issues with verification. I've tried using different numbers. I'm asking for help from anyone that has Sprint and has had this issue and found a resolution. I still continue to earn daily so I won't have an issue when I finally am able to cash out. Thanks for trying to help.
« Last Edit: October 15, 2019, 04:29:46 pm by ena1834 »
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ena1834

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Re: Have Sprint and can't cash out!!
« Reply #6 on: October 15, 2019, 04:03:57 pm »
Found this from a previous post not sure it will work
FusionCash Inc.
10122 Halawa Dr.
Huntington Beach, CA  92646

The owner/incorporator of FC is Tyler Derheim at tyler@fusioncash.com.
Phone number listed is:  406-872-0020

Thank you so much!!! I'll try each of these avenues!!! (That number doesn't work)  Thank you!! :thumbsup:
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ena1834

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Re: Have Sprint and can't cash out!!
« Reply #7 on: October 15, 2019, 04:08:03 pm »
I responded to you when you posted this on an earlier discussion.

As someone else said, I would delete any personal information from your post such as email or fax number.  I think that you can edit your post.

And I would call Sprint or better yet go to the store. Show them what you are trying to do and what is happening. Maybe they can help.

You have said something about faxing your DL to FC but also somethings about emails. You need to fax your info to FC and you should get a receipt when you do. Can you fax from home or from a friends home? How about from work? If not, I believe there are places like copy centers where you can pay a small amount to fax documents.

I've faxed and emailed FC using the contact info i received in a help ticket response. That was the last I heard from them. I didn't hear back after I faxed and emailed the info they requested. I took your advice and went to Sprint when you first gave it. They can't help me.
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ena1834

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Re: Have Sprint and can't cash out!!
« Reply #8 on: October 15, 2019, 04:13:02 pm »
I have Sprint so apparently that makes it hard to verify my phone number. Therefore I have been unable to cash out. I have submitted tickets and emails since August. I got my first response saying fax a copy of my DL, which I did.  Got another response saying they didn't receive the email:

FusionCash Support
2019-08-31 10:30:19 I do not see any emails containing attachments from you. Can you please resend?

I've since sent 3 emails with no response. 
ena1834
2019-09-02 01:03:46 Hello I sent the attachments (my DL and the FC cover sheet) on August 10th, August 15th and again today, September 2nd. My email address is: ena1834@yahoo.com and I'm sending the attachments to: support@fusioncash.net

At this point, I've had about $15 expire. Right now I'm at $55 in my account with earnings expiring daily. Anyone else have this issue? Any suggestions?

An email and a fax is NOT the same thing.  Giving us your email address is foolish.  WE cannot do anything about this.  I would not post personal info in the forums.  I don't know what Sprint would have to do with anything.  If it is a prepaid phone without a regular line that could be the problem.

WTH?? Obviously I know emails and faxes are different ma'am. I've sent BOTH as that was what was requested from whoever responded to my Fusion Cash ticket. And I didn't give YOU my email address, I copy and pasted my communication with FC. I don't have a prepaid Sprint account. On the verification page there's an excerpt that explains that Sprint carriers may experience a problem with verification so that's what Sprint has to do with it. GEESH
« Last Edit: October 15, 2019, 04:27:54 pm by ena1834 »
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berthabutt

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Re: Have Sprint and can't cash out!!
« Reply #9 on: Yesterday at 04:21:34 am »
   It has been a long time since I had to verify with my phone but back then they suggested that a landline would work better.  I used my cell phone (AT&T) and was able to do it.

rwhite17

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Re: Have Sprint and can't cash out!!
« Reply #10 on: Yesterday at 05:53:08 pm »
I would try using a landline instead of waiting for a reply to a ticket as that may take a while and you might start losing credits

tuffys_daughtr

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Re: Have Sprint and can't cash out!!
« Reply #11 on: Yesterday at 06:44:22 pm »
I responded to you when you posted this on an earlier discussion.

As someone else said, I would delete any personal information from your post such as email or fax number.  I think that you can edit your post.

And I would call Sprint or better yet go to the store. Show them what you are trying to do and what is happening. Maybe they can help.

You have said something about faxing your DL to FC but also somethings about emails. You need to fax your info to FC and you should get a receipt when you do. Can you fax from home or from a friends home? How about from work? If not, I believe there are places like copy centers where you can pay a small amount to fax documents.

I've faxed and emailed FC using the contact info i received in a help ticket response. That was the last I heard from them. I didn't hear back after I faxed and emailed the info they requested. I took your advice and went to Sprint when you first gave it. They can't help me.
Geez, I'm very sorry you are having these issues and continue to lose your hard earned cash. I had no idea there is a statement saying Sprint customers could have problems with verification. I don't have Sprint, nor have I ever. I think when I first became an FC member, I had a landline, but that still shouldn't matter in my opinion. As long as the number is in your name, it should be fine. Hang in there, I hope it gets figured out soon, but just keep in mind, FC has so many members, and many aren't active, so admin is always busy with help tickets. Once they've sent you a response, and if they don't hear back from you on the issue, they will close the ticket assuming the problem has been solved. And at this point I sure hope it has! Good luck! :)

mardukblood2009

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Re: Have Sprint and can't cash out!!
« Reply #12 on: Today at 07:15:39 pm »
I have Verizon and I have not had this issue yet. I did how ever have an issue with a different site because I had Verizon so I started using G Mail and everything is fine at the moment. Maybe give them a G Mail Address. I don't know if that will help or not.

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