Where is the Administrator?

[betlynjua]

It's hard to say what's going on.  A few months ago there was a post that simply had to be reported to the moderator because it went against the rules set out by admin.  By the next day the post was locked. 

As far as support tickets go, I've only sent a few in all the years I've been a member.  Every one of them has been answered and handled in a timely way. 

I have not sent a support ticket in a long time.  Hopefully I won't have to since there are so many members who seem to be left in the dark with regard to the issues being experienced.

[Jaspe]

Regarding any moderators/administrators for the community forum, it looks like the last time the "Administrator" was on logged on Fusioncash was at the end of December 2019 and the last time "Kohler" (Fusioncash staff) was on the site was at the beginning of January 2020.  It has been even longer (several years) that there has been any Administrator activity on their Twitter or Facebook accounts.

[dsawan]

Heck I would step in and work for fc to do admin monitoring and questions. It seems to me they need more than one admin or one that checks couple a times a day.

[bostonphil]

Administrator answered my ticket about the obscene posts. He has removed them and asks that if we see any more to let him know.

[betlynjua]

Administrator answered my ticket about the obscene posts. He has removed them and asks that if we see any more to let him know.

That's great news.  I just did a quick scan around the forum and have not seen the recent obscenities.  Hopefully we won't be seeing anymore of that junk.  There are enough issues to deal with here, we don't need the *bleep*. 

[Jaspe]

I am happy to read that the obscene posted have been taken down and that the help tickets have been answered.  I too have received a response from the help ticket I put in and it said they are working on it. That is promising! YAY!!

[countrygirl12]

Does no one regularly monitor and administrate this site anymore?  I have had an issue accessing surveys for almost two months and it has not been permanently addressed.  In fact, I'm getting fed up enough that I am thinking of leaving the site after 5 years of using Fusion.  Now we have some a** on here posting filthy pictures for several days at least and they are not taken down in an expedient manner and the person or persons blocked.  Both issues are unacceptable!

Most likely you were banned from doing surveys - for breaking some rule.  Several people have complained about not being able to access surveys and contacting support and when they finally get an answer they are told they were banned from doing the surveys and that the companies behind the surveys do not give them a reason for the ban.  As for threatening to leave the site they do not care.  Someone else submitted a support ticket and threatened them with "oh I will just quit your site" and the admin responded with BYE.  lol

No, I am not banned.  Some days I can access the surveys on my laptop; other days I can't.  There is no rhyme nor reason to it.  I can access them on my smartphone everyday but I dislike doing them on it.  Research has informed me that the type of error I am receiving is on the website's end, nothing that is on the individual or their computer's end.  So, I wish Fusion would get themselves together and be responsible and professional!

Oh ok.  I know several have posted over the past year the surveys all just disappeared and when they finally get a response from a mod that they were banned and they are given no reason. So it was just a thought.

[countrygirl12]

Regarding any moderators/administrators for the community forum, it looks like the last time the "Administrator" was on logged on Fusioncash was at the end of December 2019 and the last time "Kohler" (Fusioncash staff) was on the site was at the beginning of January 2020.  It has been even longer (several years) that there has been any Administrator activity on their Twitter or Facebook accounts.

I noticed that on Twitter.  I looked at it just for the heck of it and figured nobody done it any more. The site seems to have went down hill lately.

[countrygirl12]

Heck I would step in and work for fc to do admin monitoring and questions. It seems to me they need more than one admin or one that checks couple a times a day.

lol Most people would.  Especially if it were a paying job.

[dsawan]

well short staffed and with cd-19. gotta keep persververing

[berthabutt]

I don't even send in support tickets anymore, because they'll just go into a trash bin.   

[Mizzkizz7]

I don't even send in support tickets anymore, because they'll just go into a trash bin.   

I have 4 open tickets

[berthabutt]

I had a long survey the other night about different toy brands.   When it was completed, I was re-directed to the survey site log-in page rather than going back to FC.   I'm not going to bother putting in a ticket with FC because it would be a waste of time.   I do put in tickets with Tap sometimes and often get delayed credit.

[tuffys_daughtr]

Regarding any moderators/administrators for the community forum, it looks like the last time the "Administrator" was on logged on Fusioncash was at the end of December 2019 and the last time "Kohler" (Fusioncash staff) was on the site was at the beginning of January 2020.  It has been even longer (several years) that there has been any Administrator activity on their Twitter or Facebook accounts.

Where did you see a post from Kohler in 2020? I haven't seen one from him for over 2 years now I believe.

[JaniceSW]

I don't even send in support tickets anymore, because they'll just go into a trash bin.   

I have quit bothering to send support tickets myself.  Either they were not responded to for some time or the issue was fixed temporarily and in a few days the same problem occurred.  I am referring to surveys not being accessible from my laptop.  It is exasperating as I can access them from my smartphone.  Also, I have absolutely no problems on the other two sites I work on!