FC Community
Discussion Boards => Offers => Topic started by: msmoneybags48 on June 01, 2014, 04:17:11 pm
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I ordered a 10-page shredder through this company, Stoneberry, where I have a buy now pay later account, on May 27th. Unfortunately, for me, I haven't received the shredder, although yesterday was the 31st, and their manifesto claims that FedEx delivered it yesterday at 4:34 pm. I have had a discussion with FedEx representatives regarding this issue, but the fact is, my hubby and grandson were in the front yard, and if they left it on the steps at the front door, I would be using it right now because both of them would have let me know that I had a package. They have left packages near my house at my hubby's relatives, but they either informed me or my hubby to pick them up. I am beyond pissed, because the last time I had an issue with FedEx delivery, it was 10 years ago when I lived with my sister and they dropped off some cookware and it disappeared; it took nearly 7 months for FedEx to resolve the issue, and by then, I had moved back to Chicago. My husband says I should not pay it. So far, I owe Stoneberry $27 on the cookware I ordered this time, which FedEx delivered successfully. I am going to call them and let them know these idiots lost the package in delivery transit so they can retrace this package. I certainly am not going to pay for a shredder that someone else is using and not me! Your take on this? ??? ??? ??? :rainbow: :rainbow:
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I would definitely call Stoneberry and let them know of the situation. Let them fight it out with FedEx. PS: Did anyone have to "sign" for the delivered package? If so, WHO did and at what address? Certainly FedEx knows who their driver was that day.
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I ordered a 10-page shredder through this company, Stoneberry, where I have a buy now pay later account, on May 27th. Unfortunately, for me, I haven't received the shredder, although yesterday was the 31st, and their manifesto claims that FedEx delivered it yesterday at 4:34 pm. I have had a discussion with FedEx representatives regarding this issue, but the fact is, my hubby and grandson were in the front yard, and if they left it on the steps at the front door, I would be using it right now because both of them would have let me know that I had a package. They have left packages near my house at my hubby's relatives, but they either informed me or my hubby to pick them up. I am beyond pissed, because the last time I had an issue with FedEx delivery, it was 10 years ago when I lived with my sister and they dropped off some cookware and it disappeared; it took nearly 7 months for FedEx to resolve the issue, and by then, I had moved back to Chicago. My husband says I should not pay it. So far, I owe Stoneberry $27 on the cookware I ordered this time, which FedEx delivered successfully. I am going to call them and let them know these idiots lost the package in delivery transit so they can retrace this package. I certainly am not going to pay for a shredder that someone else is using and not me! Your take on this? ??? ??? ??? :rainbow: :rainbow:
YOU SHOULD CONTACT STONEBERRY CUSTOMER SERVICE DEPARTMENT( PREFERABLY THE HEAD) AND LET THEM FIGHT IT OUT WITH FED EX.
iF YOU DO THE DISPUTE OVER THE PHONE----BE SURE AND GET THE NAME OF THE PERSON AND THE CASE NUMBER, AND ASK FOR A FOLLOW UP EMAIL FROM THEM.
I HAVE NEVER ORDERED FROM THEM, BUT HAVE RECEIVED THEIR CATALOGUES. PLEASE KEEP US POSTED. I AM INTERESTED IN HOW THEY HANDEL THIS----I MIGHT ORDER FROM THEM---DEPENDING ON HOW THEY HANDEL THIS.
TELL THEM THAT IN THE FUTURE YOU WANT THEM TO REQUIRE A SIGNATURE UPON DELIVERY !!!
THAT IS FOR YOUR PROTECTION AS WELL AS THEIRS.
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I called them Saturday when I saw their manifesto saying they had delivered the shredder at 4:34 pm, and I called them Sunday after I had eaten my Chinese food. At that time, I was informed that the managers of FedEx would check into the matter. Mysteriously, my grandson went to check the mail this morning and found the box at the door. Someone had opened the box from the bottom, but the shredder was intact in its box. I am thankful that I received the package, because, had I not received it, I was prepared to call Stoneberry and inform them that I would not be paying for this package, especially if someone had used it. By the time I have made three more payments on my cookware, I will have paid it off and hopefully started paying for the shredder. The only difference between Fingerhut and Stoneberry is that Fingerhut gives you extra gifts, and Stoneberry only sends what you ordered. :thumbsup: :thumbsup: :thumbsup: :rainbow: :rose:
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I would definitely call stoneberry and let them know the the problem. Hopefully they will resolve the situation and get the product you received that you ordered.