FC Community

Discussion Boards => Support => Topic started by: plaguezombie on May 05, 2016, 03:02:36 am

Title: Why was my account restricted?
Post by: plaguezombie on May 05, 2016, 03:02:36 am

Hello, hopefully an admin can help.

After many years of use with absolutely no issues, I received the email yesterday that my account was restricted and my funds were forfeited. I want to know what happened and why it happened. I have not changed how I use the site, so I have no reason to believe that there was an issue on my end. If someone could please let me know what happened, I just want to continue using the site.

Thank you!

Title: Re: Why was my account restricted?
Post by: fantasydream3 on May 05, 2016, 03:06:02 am

Good luck on getting this sorted out.

Title: Re: Why was my account restricted?
Post by: ladavia89 on May 05, 2016, 05:51:14 am

Did your account balance actually disappear or was it just a scam email?

If your account was truly restricted you need to put in a support ticket

Title: Re: Why was my account restricted?
Post by: patapon555 on May 05, 2016, 07:05:46 am

I really hope you can get this sorted out and back earning soon. This sounds like a mess.

Title: Re: Why was my account restricted?
Post by: Corey2013 on May 05, 2016, 07:57:26 am

I had the same thing happen to me yesterday as well and I have no clue as to why. I have been a member for nearly 4 years and have never had any problems until yesterday.

Title: Re: Why was my account restricted?
Post by: BlackSheepNY on May 05, 2016, 11:30:06 am

While it's good that you posted your problem here, as others have suggested, send in a Support Ticket.  It might take a while to get a reply.  I recently had a problem that needed to be resolved and it finally was, but it did take over a month before that happened.  Needless to say, FC Support was very apologetic about it and I really had no reason to think I wouldn't get my money.  FC is probably one of the most honest PTC places you can use.  Just send in that Support Ticket and be clear in explaining your circumstances, and good luck.

Title: Re: Why was my account restricted?
Post by: Angiesw on May 06, 2016, 08:56:55 am

Wow, yes...I would send in a support ticket about that right away.

Title: Re: Why was my account restricted?
Post by: bostonphil on May 06, 2016, 03:33:38 pm

I wonder if your account got hacked or if it was some sort of glitch. That's really scary and I would feel awful if I got such an email. I would also feel frustrated like yourself and want some answers. Are you able to open a support ticket?

Title: Re: Why was my account restricted?
Post by: dsawan on May 07, 2016, 04:52:03 am

yeah put a support ticket in

Title: Re: Why was my account restricted?
Post by: teenangel on May 07, 2016, 02:57:09 pm

put a support ticket in and ask why this happened maybe fusion cash can answer you and tell you what happened

Title: Re: Why was my account restricted?
Post by: metsrock69 on May 10, 2016, 11:22:49 am

Sometimes you have to watch out for spoof emails. if your balance is still the same, and you can still log into your account, you should be o.k.

Title: Re: Why was my account restricted?
Post by: luvh8tragedy87 on May 10, 2016, 12:04:16 pm

Was it an e-mail actually from FC? Definitely send in a support ticket either way. Sounds kind of strange to me.

Title: Re: Why was my account restricted?
Post by: wsnyyankees2009 on May 10, 2016, 01:37:34 pm

(https://images.cooltext.com/4677891.png) :peace:

Title: Re: Why was my account restricted?
Post by: berthabutt on May 18, 2016, 08:59:03 am

Yes it could be a phishing scam.  I have gotten similar emails saying my PayPal was restricted, when it was not.  The emails were not even from PayPal.  Do not click on any links in it, just in case.