FC Community

Discussion Boards => Support => Topic started by: mrmichughes on August 09, 2016, 10:15:41 am

Title: New member with unique problem
Post by: mrmichughes on August 09, 2016, 10:15:41 am

Hello, I'm new with FushionCash.

Signed up on an Ipad, received $5 bonus and then earned 1 cent for a $5.01 balance.
Later signed into my account on a laptop. Earned 2 cents for a .02 balance.

I now have $5.01 on one device and 2-cents on another. Same account. Should show $5.03 on both??

Anyone have an idea why this is happening??

Thanks
Mrmic

Title: Re: New member with unique problem
Post by: catchow on August 09, 2016, 10:43:03 am

best to send in a support ticket, good luck!

Title: Re: New member with unique problem
Post by: ladavia89 on August 09, 2016, 10:59:48 am

Have you tried signing out and signing back in? I'm usually signed on on my laptop and iphone and it's the same balance

Are you also sure you didn't somehow create another account when you went onto the second device

Title: Re: New member with unique problem
Post by: mrmichughes on August 09, 2016, 11:06:21 am

I thought of that, but then I should have received another $5 signup bonus?

Title: Re: New member with unique problem
Post by: heypeg on August 09, 2016, 11:14:50 am

sign out of both and then sign back in, might make a difference.

Title: Re: New member with unique problem
Post by: mrmichughes on August 09, 2016, 11:25:24 am

Found it........
I mis-keyed my username when logging in and mis-spelled it. then when it would not accept it I thought it was my password, so I reset and ended up creating a new account.

Great start!!!   Time for that support ticket.

Thanks for the help.

Title: Re: New member with unique problem
Post by: bostonphil on August 10, 2016, 01:33:25 pm

Well, I am surprised that you were able to sign up using an iPad. Fusion Cash is not mobile friendly and it will tell you so when you access it on a mobile.

You need to open a support ticket.

Title: Re: New member with unique problem
Post by: metsrock69 on August 11, 2016, 07:11:28 am

Support tickets do help. As for using an ipad, I think FC now has a section for use specifically just for ipads and tablets

Title: Re: New member with unique problem
Post by: teresa3200 on August 12, 2016, 06:32:37 pm

I hope it all gets straightened out. It may take a couple business days before support answers you, so don't get upset if you don't get an immediate answer. They have a lot of tickets to go through.