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Discussion Boards => Off-Topic => Topic started by: UGetPaid on July 11, 2017, 01:59:18 pm
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My daughter works at an Applebee's restaurant in Florida. She is a lower level manager and bartender, but also sometimes works as a server. Back in June she served a "gentleman" who was very friendly and talkative and he left her a $300 tip on a $25 bill. It was all put on his credit card and on the sales slip which showed the $25 amount (not $25 exactly to the dollar, but you get the idea) he wrote for the tip $300 [I don't know if he wrote "$300" or "$300.00" to where it could be confused as $3 and he just forgot to add the decimal point]. But in adding up the total HE wrote it as $325.00 and not $28.00.
Needless to say, daughter was surprised and she asked several managers on duty if they thought he had made a mistake or if that was not his intention; but there was the amount clear as day: $325 with the guy's signature. Just to be sure, they put $300 into the store safe in case the chap walked back in a week later and told them it was a mistake. After about a week or ten days, daughter got her $300 tip!
THREE weeks later this guy comes back in hot as hell demanding the return of his $300 saying they should have known better/known it was an error and threatened to sue the restaurant! He commented on how he couldn't believe how dishonest the server was after she seemed like such a nice girl. The man was irate and he got his money back (which my daughter had to make up, but which had already been spent on a visit back up to Ohio to see her mom and I and her little sister's dance recital).
So not only did she have to give the money back, but she ended up ultimately getting ZERO tip from the jerk! They saved the receipt and showed the man his signature authorizing the payment of $325, but he only got more upset and said they should have known it was a mistake. Daughter says that the man did have alcohol with his meal, but he certainly was not intoxicated to where he wouldn't realize the math error.
End result = she did everything right: she asked multiple managers to confirm the amount the night the guy was there and put the money into the safe for a week just in case it was a mistake and the guy came back in asking for the money. They had no way to contact the guy to ask him: "Uhh, gee sir. Did you intend to leave that large of a tip." So how long should they hold the guy's money?
If it was me and I noticed my error, I would be back the next day! But three weeks later?!?!? (Okay, maybe it took that long for his credit card statement to reflect it). In the end, even though he was clearly wrong, the adage that "the customer is always right" won out. But at least all the managers had her back when the guy began threatening to sue.
Did she earn a $300 tip? probably not but the way the guy handled it all was not right. >:( And legally he had ZERO legs to stand on after he added it up and signed the receipt.
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Wow, what a terrible situation for your daughter. It's just my opinion but it seems as though the restaurant should have helped your daughter out by paying half of the money, if not all. I think they did the correct thing by holding it for a week but after that I would have believed it was legitimate. The man saying "you should have known" in my opinion, isn't valid. We're all read stories about customers leaving amazing tips in restaurants. I feel bad for your daughter and hope she doesn't become suspicious of all customers.
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I feel so bad for your daughter....can't help but wonder if the customer may have had a significant other that found out about the tip and made him go back?
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The first thing the manger or owner should have done was call the credit company, they in turn would have called the man. Then he should have come down to the restaurant and had the cc voided and repaid the correct amount with a tip for the young lady for being honest plus the work of serving him. So he was at fault but so was the restaurant for not following through with it and checking with the man. Yep things happen.
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My daughter works at an Applebee's restaurant in Florida. She is a lower level manager and bartender, but also sometimes works as a server. Back in June she served a "gentleman" who was very friendly and talkative and he left her a $300 tip on a $25 bill. It was all put on his credit card and on the sales slip which showed the $25 amount (not $25 exactly to the dollar, but you get the idea) he wrote for the tip $300 [I don't know if he wrote "$300" or "$300.00" to where it could be confused as $3 and he just forgot to add the decimal point]. But in adding up the total HE wrote it as $325.00 and not $28.00.
Needless to say, daughter was surprised and she asked several managers on duty if they thought he had made a mistake or if that was not his intention; but there was the amount clear as day: $325 with the guy's signature. Just to be sure, they put $300 into the store safe in case the chap walked back in a week later and told them it was a mistake. After about a week or ten days, daughter got her $300 tip!
THREE weeks later this guy comes back in hot as hell demanding the return of his $300 saying they should have known better/known it was an error and threatened to sue the restaurant! He commented on how he couldn't believe how dishonest the server was after she seemed like such a nice girl. The man was irate and he got his money back (which my daughter had to make up, but which had already been spent on a visit back up to Ohio to see her mom and I and her little sister's dance recital).
So not only did she have to give the money back, but she ended up ultimately getting ZERO tip from the jerk! They saved the receipt and showed the man his signature authorizing the payment of $325, but he only got more upset and said they should have known it was a mistake. Daughter says that the man did have alcohol with his meal, but he certainly was not intoxicated to where he wouldn't realize the math error.
End result = she did everything right: she asked multiple managers to confirm the amount the night the guy was there and put the money into the safe for a week just in case it was a mistake and the guy came back in asking for the money. They had no way to contact the guy to ask him: "Uhh, gee sir. Did you intend to leave that large of a tip." So how long should they hold the guy's money?
If it was me and I noticed my error, I would be back the next day! But three weeks later?!?!? (Okay, maybe it took that long for his credit card statement to reflect it). In the end, even though he was clearly wrong, the adage that "the customer is always right" won out. But at least all the managers had her back when the guy began threatening to sue.
Did she earn a $300 tip? probably not but the way the guy handled it all was not right. >:( And legally he had ZERO legs to stand on after he added it up and signed the receipt.
Did she ask HIM? If HE added the total then he can't say it was a mistake. Asking other managers is not really handling it right. If she really thought it might be a mistake then she should have asked him hey is this correct. You know you left me a $300 tip here. I don't think it is fair that she had to give him the $300 back. Instead of waiting a week and saying oh we cannot contact him and say "gee sir is this a mistake" they should have ask to confirm that night. Any time any person leaves an outrageous tip they should confirm to make sure it is right.
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Wow, what a terrible situation for your daughter. It's just my opinion but it seems as though the restaurant should have helped your daughter out by paying half of the money, if not all. I think they did the correct thing by holding it for a week but after that I would have believed it was legitimate. The man saying "you should have known" in my opinion, isn't valid. We're all read stories about customers leaving amazing tips in restaurants. I feel bad for your daughter and hope she doesn't become suspicious of all customers.
No they done the wrong thing by holding it. It was not their to hold. If they were that sure it was a mistake they should have ask him to confirm he wanted to leave a $300 tip. You are right though in him saying oh you should have know is not right. You do hear all the time about people leaving huge tips.
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I feel so bad for your daughter....can't help but wonder if the customer may have had a significant other that found out about the tip and made him go back?
lol. I meant to put that at the end of my last reply. I am betting his wife saw it and got mad. Once the transaction went thru and he signed it he didn't have a leg to stand on. And he wasn't going to sue anyone. If I were a manager I would have said well go ahead. We have the receipt where YOU wrong the tip amount in and YOU added the total and it came up to $3--.-- so clearly you knew what you were doing. Three hundred and something is way different than $28.
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The first thing the manger or owner should have done was call the credit company, they in turn would have called the man. Then he should have come down to the restaurant and had the cc voided and repaid the correct amount with a tip for the young lady for being honest plus the work of serving him. So he was at fault but so was the restaurant for not following through with it and checking with the man. Yep things happen.
Why would they call the credit card company. It is none of their business to call the credit card company. And they knew it was over $300. They all discussed it. Well with every one but the customer. The owner of the card.
All restaurants should have a policy where if the tip is over a certain amount they have to verbally confirm with the customer. If the tip is several hundred or several thousand ask the customer "is this correct"? The average joe is not going to leave a huge tip like that.
And IF this was all a mistake and he wrote 3 with two zeros and the dot was missed and he is not the one who added the total which normally the customer does not add the total the cashier does - then he has a right to be upset. I would be too. I would be beyond irate.
This could have all been avoided if they had just asked the customer instead of discussing it among themselves and leaving the one person it truly involved out of it all.
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When I leave a tip at a restaurant, I put in the amount of the tip and add the amount up and then sign it. If I don't leave a tip, I put a line through the part that asks for a tip.
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This could have all been avoided if they had just asked the customer instead of discussing it among themselves and leaving the one person it truly involved out of it all.
Except that in MOST cases (this is consistently true with my wife and I anyway) you leave your tip and then you depart the restaurant. The customer is more often than not not around to ask, which is why my daughter instead asked the managers for their input/advice.
So here, the customer voluntarily took himself out of the discussion; he was not intentionally left out. ::)
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This could have all been avoided if they had just asked the customer instead of discussing it among themselves and leaving the one person it truly involved out of it all.
Except that in MOST cases (this is consistently true with my wife and I anyway) you leave your tip and then you depart the restaurant. The customer is more often than not not around to ask, which is why my daughter instead asked the managers for their input/advice.
So here, the customer voluntarily took himself out of the discussion; he was not intentionally left out. ::)
I was going to make this point. I see it all the time, people fill in their receipts and walk away, a lot of times they never even see the server again.
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The first thing the manger or owner should have done was call the credit company, they in turn would have called the man. Then he should have come down to the restaurant and had the cc voided and repaid the correct amount with a tip for the young lady for being honest plus the work of serving him. So he was at fault but so was the restaurant for not following through with it and checking with the man. Yep things happen.
I agree. With so much fraud nowadays, companies, even restaurants, should be more aware, and call the credit card company with any suspicious or questionable transactions. They actually took a big chance, because what if it had been a stolen credit card, and the man purposely gave that large tip because he knew he was spending it fraudulently? not to mention, when he does a charge-back, the restaurant has to pay the $20 or whatever it is charge.
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Waiters pay depends more on their tips than the pay from employer.
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I do tip only if I have too.
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I do tip only if I have too.
I'm not sure I understand "I do tip only if I have too". Are you saying you don't routinely tip your servers?
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Should have "leaked" the statement online... anonymously of course.
Then the situation. No greater pressure than the pressure of social media's SJW (social justice warriors) -- they would have shamed him & started a gofund me for her.... been done in the past.
I think tips should be included/hidden in the price for the meals. Tipping is absurd practice for food service. Most of the tips aren't even declared, least that has been what i've seen.
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This could have all been avoided if they had just asked the customer instead of discussing it among themselves and leaving the one person it truly involved out of it all.
Except that in MOST cases (this is consistently true with my wife and I anyway) you leave your tip and then you depart the restaurant. The customer is more often than not not around to ask, which is why my daughter instead asked the managers for their input/advice.
So here, the customer voluntarily took himself out of the discussion; he was not intentionally left out. ::)
Did she not see this before he left? I may have misunderstood. A lot of restaurants these days you give the wait staff your card and they go run the card and bring your card back to you. If that were the case then she would have seen the 3 and two zeros before he ever left. I would think when the card was run who ever done it would have noticed. The way you said it when she saw the 3.00 or 300 or whatever she discussed it among the other employees instead of just asking him. Something that large I would probably ask them to be sure.
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This could have all been avoided if they had just asked the customer instead of discussing it among themselves and leaving the one person it truly involved out of it all.
Except that in MOST cases (this is consistently true with my wife and I anyway) you leave your tip and then you depart the restaurant. The customer is more often than not not around to ask, which is why my daughter instead asked the managers for their input/advice.
So here, the customer voluntarily took himself out of the discussion; he was not intentionally left out. ::)
I was going to make this point. I see it all the time, people fill in their receipts and walk away, a lot of times they never even see the server again.
How can this be? How do you fill in the receipt and then never see an employee again? They have to give you your card back. You don't fill in the receipt and walk away and your card be ran later.
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The first thing the manger or owner should have done was call the credit company, they in turn would have called the man. Then he should have come down to the restaurant and had the cc voided and repaid the correct amount with a tip for the young lady for being honest plus the work of serving him. So he was at fault but so was the restaurant for not following through with it and checking with the man. Yep things happen.
I agree. With so much fraud nowadays, companies, even restaurants, should be more aware, and call the credit card company with any suspicious or questionable transactions. They actually took a big chance, because what if it had been a stolen credit card, and the man purposely gave that large tip because he knew he was spending it fraudulently? not to mention, when he does a charge-back, the restaurant has to pay the $20 or whatever it is charge.
He used the card. It was HIS card. And HE signed the receipt. So he could not say it was fraud. I am thinking it was a mistake. Except for the fact that he supposedly added the two numbers together to get a total of over 300. Maybe he is just stupid. lol
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I do tip only if I have too.
I'm not sure I understand "I do tip only if I have too". Are you saying you don't routinely tip your servers?
I tip wait staff but it is based on service. If I have to go look for them to get a refill on my drink or to get a to-go container or constantly flag down some one else and have them go look for my server or if they are rude or hateful they will not get a tip. If they want a tip then they need to earn it. Otherwise they can make min wage. And the employer is required to make up the difference to make the employee make at least the federal min wage.
As for the comment in question - I would assume they mean more as if they go to a restaurant where you have servers then they tip. But if they go to a store and they have the "tip" jar sitting there they do not put money in it. These days everyone wants to be paid "extra" for doing the job they are already paid to do. If you are a cashier then your employers pays you. Do not expect me to give you an extra $2 for ringing up my items.
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Should have "leaked" the statement online... anonymously of course.
Then the situation. No greater pressure than the pressure of social media's SJW (social justice warriors) -- they would have shamed him & started a gofund me for her.... been done in the past.
I think tips should be included/hidden in the price for the meals. Tipping is absurd practice for food service. Most of the tips aren't even declared, least that has been what i've seen.
That is not the way to handle things. You would not want that done to you. And you nor anyone else has the right to "shame" him. What if this were reversed. What if the waitress in this situation had been the one who went out to eat and she had wrote 3.00 and the dot was missed and the total had been changed to make it look like 300 and she was being blasted all over social media? Would you think that would be okay?
I actually am agreeing with the customer here. He is correct. You should pretty much know that you are not going to get a $300 tip on an order that is less than $30. And they did see it before he left the store. They run the transaction and they had to MANUALLY type in the tip amount. So they DID KNOW that the tip was $300. Maybe the restaurant needs to be blasted on social media. Maybe they need to be shamed. Shamed and blasted to the point that they have to close their doors and all the employees lose their jobs.
Social Media is not the way to handle things when you don't get your way.
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This could have all been avoided if they had just asked the customer instead of discussing it among themselves and leaving the one person it truly involved out of it all.
Except that in MOST cases (this is consistently true with my wife and I anyway) you leave your tip and then you depart the restaurant. The customer is more often than not not around to ask, which is why my daughter instead asked the managers for their input/advice.
So here, the customer voluntarily took himself out of the discussion; he was not intentionally left out. ::)
I was going to make this point. I see it all the time, people fill in their receipts and walk away, a lot of times they never even see the server again.
How can this be? How do you fill in the receipt and then never see an employee again? They have to give you your card back. You don't fill in the receipt and walk away and your card be ran later.
In my experience they usually bring you the check, take the card and only run it for the original amount. You add the tip when you're signing it and you leave that receipt on the table when you leave. I always have to wait for them to process the correct amount for a few days( taking off the original pending charge and doing the final amount with the tip.) to see how much money I actually have in my account.
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Shame on him.
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I am sorry that happened to your daughter. I work as a server so I completely get it. When I have something that I am unsure of I also ask other employees and managers because you never know. Your daughter did nothing wrong.
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Most people sign the receipt and leave as this man did. It's not her fault he can't count and it's really hard to write 300 instead of 28. You can't tell who is an average Joe just by looking at them so she didn't know if he was well off or not. Many waitresses confer with others in the restaurant when they receive a large tip because it makes the news. He was wrong for being irate because of his mistake. She did nothing wrong but the restaurant should have helped out with the overpayment.
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That is so weird!
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Waiters pay depends more on their tips than the pay from employer.
Yeah, that's a real unfortunate situation...shouldn't have happened.
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That guy had a lot of nerve.
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The first thing the manger or owner should have done was call the credit company, they in turn would have called the man. Then he should have come down to the restaurant and had the cc voided and repaid the correct amount with a tip for the young lady for being honest plus the work of serving him. So he was at fault but so was the restaurant for not following through with it and checking with the man. Yep things happen.
Why would they call the credit card company. It is none of their business to call the credit card company. And they knew it was over $300. They all discussed it. Well with every one but the customer. The owner of the card.
All restaurants should have a policy where if the tip is over a certain amount they have to verbally confirm with the customer. If the tip is several hundred or several thousand ask the customer "is this correct"? The average joe is not going to leave a huge tip like that.
And IF this was all a mistake and he wrote 3 with two zeros and the dot was missed and he is not the one who added the total which normally the customer does not add the total the cashier does - then he has a right to be upset. I would be too. I would be beyond irate.
This could have all been avoided if they had just asked the customer instead of discussing it among themselves and leaving the one person it truly involved out of it all.
This. Asking would have been the correct response, even if it meant running out to the parking lot. In all the cases of huge tips there is always some sort of note beside it. Just a case on the local news of a member of New Kids On The Block leaving a thousand dollar tip on a $78 bill at a Waffle House and the note he made.
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human error if it were my mistake i woud of asked for it back but given he lady a decent tip.
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The first thing the manger or owner should have done was call the credit company, they in turn would have called the man. Then he should have come down to the restaurant and had the cc voided and repaid the correct amount with a tip for the young lady for being honest plus the work of serving him. So he was at fault but so was the restaurant for not following through with it and checking with the man. Yep things happen.
Good answer! Could not have said it better myself. The guy was clearly in the wrong to blame them for his own error.
If he had nicely said it was a mistake and still gave her a tip, it would have been better for all.
I do think that he should have gotten the money back, though, even if it was a dumb mistake on his part.
:fish:
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This could have all been avoided if they had just asked the customer instead of discussing it among themselves and leaving the one person it truly involved out of it all.
Except that in MOST cases (this is consistently true with my wife and I anyway) you leave your tip and then you depart the restaurant. The customer is more often than not not around to ask, which is why my daughter instead asked the managers for their input/advice.
So here, the customer voluntarily took himself out of the discussion; he was not intentionally left out. ::)
I was going to make this point. I see it all the time, people fill in their receipts and walk away, a lot of times they never even see the server again.
How can this be? How do you fill in the receipt and then never see an employee again? They have to give you your card back. You don't fill in the receipt and walk away and your card be ran later.
In my experience they usually bring you the check, take the card and only run it for the original amount. You add the tip when you're signing it and you leave that receipt on the table when you leave. I always have to wait for them to process the correct amount for a few days( taking off the original pending charge and doing the final amount with the tip.) to see how much money I actually have in my account.
I have NEVER seen this and would NEVER go for this. Any time I have been with someone who uses a card they run the card and bring it back. It shows as pending because the transaction is not complete yet. All your transactions will show that. I know there was a restaurant here in my town that got caught adding a tip when someone used a card. Even on to go orders. They were warning people not to use a debit card or credit card there. I would be irate if someone added a tip to my total and I was not aware.
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human error if it were my mistake i woud of asked for it back but given he lady a decent tip.
It sounds like he feels like she done it on purpose. We only have one side of the story here. If I had this happen to me and I thought the wait staff were trying to steal money from me I would not leave them a tip at all. If HE added the two numbers together then I do not see how he can blame any one but himself. Maybe he meant to write 3.00 and put 300 and was on his phone and not paying attention and added 300 plus 25 or whatever it was and was not paying attention. I would have to see the receipt and hear his side of the story as well. I have seen where a waitress got a huge tip and knew it was a mistake and laughed and stuck the money in her pocket.
When I was in hs a older lady came in and ate and left a tip it was like 3 or 4 dollars except there was a 20 stuck in the middle of the ones. I am sure the lady did not mean to do that. And she was at the register and the waitress just laughed and put the money in her pocket. So this lady probably done without other stuff because of a greedy waitress. Oh this waitress also stole tip money from other waitresses. There were about 3 of them who done it all the time. Managers knew but refused to do anything about it.
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My daughter is also a server/bartender. She has told me about customers leaving large tips over the years to her or to others. People do that! Your daughter had no reason to think he didn't really leave the tip. Especially if he added the amount on the bottom. I feel so bad for your daughter for having to go through this ordeal.
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I wish they had saved the ticket to show the man
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There are places that add service charge so you do not have to tip. And sometimes customers are not even aware of it and you can see the servers laughing or giggling over getting a double tip. Of course, there are customers that do not tip at all even though they got great service.
Life goes on and there are all types of people everywhere you go and you only hope you can meet the good ones.
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My daughter is also a server/bartender. She has told me about customers leaving large tips over the years to her or to others. People do that! Your daughter had no reason to think he didn't really leave the tip. Especially if he added the amount on the bottom. I feel so bad for your daughter for having to go through this ordeal.
If they really thought there was no mistake then why did they hold the money at the restaurant for a week before letting her have it? If I were the server I would not have given the money back. Would have said sorry I already used it to pay bills. Let him duke it out with the restaurant.
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I wish they had saved the ticket to show the man
They would still have it. They don't throw that stuff away.
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There are places that add service charge so you do not have to tip. And sometimes customers are not even aware of it and you can see the servers laughing or giggling over getting a double tip. Of course, there are customers that do not tip at all even though they got great service.
Life goes on and there are all types of people everywhere you go and you only hope you can meet the good ones.
That is why you pay with cash. I would never go to a place that auto adds a tip if I pay with a credit card or what ever. And that is actually illegal unless you TELL THE CUSTOMER it is happening. This is also a reason a lot of people do not leave a tip. The waitress gets the hit if the restaurant screws the customer over. May not be fair but it is how it is. I know there was one local that was adding like 10% or so and when they were outed on a local gossip site as well as Facebook it cost them a lot of business. And when I went to pick up a take out order there I knew how much the food was (a special deal they run) and how much tax is and how much my total was. I also informed them there had better not be a "tip" added to my total. And there wasn't.
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I have NEVER seen this and would NEVER go for this.
I mean no disrespect by this, but countrygirl, if you have never seen this, then you have to be living under rock because this is how it is done EVERYWHERE. The customer adds the tip and signature AFTER the initial bill is run through on the credit card, and the restaurant then finalizes the bill with the added tip AFTER the customer has signed and 999 times out of 1000 has departed the premises.
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I wish they had saved the ticket to show the man
They would still have it. They don't throw that stuff away.
I am not 100% certain of this because I was not there and she relayed the details to her mom and not to me directly, but I am fairly certain that they DID save the receipt and showed it to the man, but he was causing such a scene that it did not matter. He kept saying, "She should have known it was a mistake!" It was all in his handwriting, but he would not own up to it being HIS mistake.