FC Community

Discussion Boards => Offers => Topic started by: dwiley11 on March 05, 2019, 04:13:32 pm

Title: got a email from tap research, the is what they said
Post by: dwiley11 on March 05, 2019, 04:13:32 pm

Hi Darin,
Thank you for reaching out! I am so sorry you're having this trouble. We are aware of the issue, and we're currently in the process of working on a resolution. I will let you know when I have an update.

Sincerely,

Sarah Murray
Customer Service Manager
 

On March 3, 2019, 4:01 PM CST support@tapresearch.com wrote:

Title: Re: got a email from tap research, the is what they said
Post by: s34g35j on March 05, 2019, 06:44:00 pm

thank you for providing this info please continiue to update status

Title: Re: got a email from tap research, the is what they said
Post by: Yukichan77 on March 05, 2019, 09:13:37 pm

Hopefully this is a good sign. I check every day but still no luck.

Title: Re: got a email from tap research, the is what they said
Post by: seesawing on March 05, 2019, 09:16:05 pm

Glad to see a response from Tap indicating an awareness of this non-crediting issue with FC members' accounts.  This is forward progress on resolving the issue.  Now the right hand does know what the left hand is doing, to re-write an old saying.

Title: Re: got a email from tap research, the is what they said
Post by: rob110 on March 06, 2019, 03:02:24 am

Thanks for sharing, hope they get it solved.

Title: Re: got a email from tap research, the is what they said
Post by: kjstrukel on March 06, 2019, 04:23:15 am

Great news.  It is nice to hear that Tap recognizes there is an issue.  I applaud their customer service efforts!

Title: Re: got a email from tap research, the is what they said
Post by: nannycoe1 on March 06, 2019, 04:38:45 am

I am glad you got a response and shared it with us. TY

Title: Re: got a email from tap research, the is what they said
Post by: lywb2168 on March 06, 2019, 04:57:21 am

Thanks for sharing, I am glad that at least they know and hopefully they will fix it soon

Title: Re: got a email from tap research, the is what they said
Post by: JoyinJ on March 06, 2019, 06:41:34 am

Thank you for sharing this.    Here is wishing for a quick resolution.

Title: Re: got a email from tap research, the is what they said
Post by: Angiesw on March 06, 2019, 06:52:46 am

Thanks so much for sharing.  I am waiting for it to be working again!   :)

Title: Re: got a email from tap research, the is what they said
Post by: squirrelgirl44 on March 06, 2019, 07:06:34 am

Hopefully we will all get back credit for DQs and completions. Last credits I got were February 15? Almost 3 weeks now.

Title: Re: got a email from tap research, the is what they said
Post by: Sawman214 on March 06, 2019, 11:17:41 am

Thank you I think everyone has been wondering the same thing.

Title: Re: got a email from tap research, the is what they said
Post by: bhdz on March 06, 2019, 12:53:29 pm

Thanks for posting this. Like others, I am glad that Tap Research is aware of the problem and is  trying to do something about it. I hope a resolution is reached soon.

Title: Re: got a email from tap research, the is what they said
Post by: bshee58 on March 07, 2019, 04:29:12 pm

Yes please fix the problem with TR, they don't give credit for surveys.

Title: Re: got a email from tap research, the is what they said
Post by: s34g35j on March 07, 2019, 11:41:19 pm

any news on tap would be appreciated thank you in advance

Title: Re: got a email from tap research, the is what they said
Post by: bostonphil on March 08, 2019, 01:18:04 am

I think this is some kind of conflict between TAP and Fusion Cash and we, members, are caught up in the middle. I have stopped attempting TAP on FC until the situation is resolved.

Title: Re: got a email from tap research, the is what they said
Post by: surveygrabber on March 08, 2019, 04:28:26 am

Thanks for keeping for sharing this. We'll keep this in mind.

Title: Re: got a email from tap research, the is what they said
Post by: Nancy5 on March 09, 2019, 05:30:01 am

Thanks for sharing that news

Title: Re: got a email from tap research, the is what they said
Post by: teresa3200 on March 09, 2019, 07:17:01 pm

Thanks for the update, hopefully it will be resolved soon.

Title: Re: got a email from tap research, the is what they said
Post by: sfreeman8 on March 10, 2019, 07:21:11 am

Quote from: dwiley11 on March 05, 2019, 04:13:32 pm

Hi Darin,
Thank you for reaching out! I am so sorry you're having this trouble. We are aware of the issue, and we're currently in the process of working on a resolution. I will let you know when I have an update.

Sincerely,

Sarah Murray
Customer Service Manager
 

On March 3, 2019, 4:01 PM CST support@tapresearch.com wrote:

I got the same message yesterday. I think it's on FC's side. Wish they'd get their act together. This used to be a great place to make a few pennies but now we can't even do that!!!

Title: Re: got a email from tap research, the is what they said
Post by: dsosnowski06 on March 10, 2019, 08:09:51 am

Has to be something on FC side as I have been able to do TAP surveys on 3 other sites with no problems.  Even getting the DQ amount on those sites.

Title: Re: got a email from tap research, the is what they said
Post by: seesawing on March 10, 2019, 03:08:13 pm

I am anxiously following this issue.  I had hoped we would see something resolved rather quickly.  I certainly hope we're not caught in the middle of "phone tag" between FC and Tap.  Whether it is a technical or contractual issue we members are in limbo waiting.  FC is certain to lose big money when FC members' work on Tap surveys (completed + DQ'd) is discovered to not be properly crediting FC members' accounts.

Title: Re: got a email from tap research, the is what they said
Post by: kathleenkleinhans on March 10, 2019, 04:34:18 pm

I recieved the same email a couple of weeks ago.  Sure hope they get it fixed soon!

Title: Re: got a email from tap research, the is what they said
Post by: ccandpam on March 12, 2019, 05:45:52 am

Thank you so very much for sharing that information with us. It helps me to stay optimistic that Tap will be up and running really soon.

Title: Re: got a email from tap research, the is what they said
Post by: dwggs on March 12, 2019, 06:28:07 am

Thanks to all that shared that they have received this email message from Tap Research.  Hopefully they will resolve this issue quickly but until then I will just try one a day to see if it credits. 

Title: Re: got a email from tap research, the is what they said
Post by: nmbrown863 on March 12, 2019, 07:14:43 am

I hope it gets resolved soon. Really missing those credits. They add up!