FC Community

Discussion Boards => Support => Topic started by: praser on July 10, 2014, 01:26:25 pm

Title: Can't Save Account Information
Post by: praser on July 10, 2014, 01:26:25 pm

Keep getting the following error message when I try to save my personal account information.....

Error

We're sorry, but an internal error prevented your request from going through. Please try again in an hour or two.

(At the sign-up the system said I would not be credited my $5.00 Sign-up bonus if I didn't complete my account information right now)

Title: Re: Can't Save Account Information
Post by: cwillard1 on July 10, 2014, 02:08:55 pm

Put a ticket in to the adminstration staff.  There may be a glitch.  They can help you so you do not loose your $5.00.   Good luck

Title: Re: Can't Save Account Information
Post by: veronica773 on July 11, 2014, 04:57:28 am

If you can't save your account information try cleaning your cache first.  Before doing any surveys make sure you clear your  cache and after the surveys clear the cache.

Title: Re: Can't Save Account Information
Post by: teresa3200 on July 11, 2014, 08:51:28 am

Sending a ticket to support would be your best bet. They are the ones that  are going to have to sort it out.