FC Community
Discussion Boards => Support => Topic started by: BlackSheepNY on May 04, 2016, 08:42:09 am
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Here's the story. My Cash Out was denied on March 31, 2016 due to the fact that I had to find another way to "cash out." I was told in a response to my Ticket on April 2, 2016 that once all new information for the new method of cash out (direct deposit) was sent to FC, I could open another support ticket letting them know and that the cash out would be "re-instated." On April 11, 2016, I supplied FC with all the information needed to re-instate my cash out as per FC's direction. I never got a reply from FC to the ticket of April 11, 2016 telling me the cash out was actually re-instated.
I decided to wait the entire month of April 2016 to give FC appropriate time to re-instate my prior cash out AND to be able to collect the money I earned IN the month of April. I again tried to cash out on April 30, 2016, and was once AGAIN denied.
I AGAIN sent in a Ticket to FC on April 30, 2016 asking for re-instatement of my March cash out. Since that time, I STILL haven't received a reply from FC. On May 3, 2016, I sent an EMAIL to FC asking for re-instatement of my March cash out, and to date, have not received a reply on that Ticket, either. This morning, May 4, 2016, I tried to CALL FC to get this resolved and all I got was a recording that said "FC doesn't help members via phone support."
In essence, I can't cash out, I'm not getting any replies to my Support Tickets, and I can't speak to anyone. Are you kidding me??? I think I've been pretty patient up to this point, don't you? I would appreciate a reply or an email from FC as to what the problem still is, AND, if any MEMBERS can tell me if they've ever gone through this, how long you had to wait a) before you got a reply from FC; b) how long you had to wait for your cash out to be re-instated; and c) IF and WHEN you ever DID get your cash out after changing your method of payment.
Thanks for the replies!
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Update as of 5-4-16:
Finally got a reply from Support stating that my "cash out was restored and paid today." 5-4-16. I opened yet another ticket because I don't see where my prior cash out went. When I check the "My Cashouts" tab, it's still showing that prior cash out as DENIED. When I look at my BALANCE, all money is still there. When I check the account this money is supposed to be Direct Deposited to, it shows a zero balance.
I just wanted to update this here because even though I sent in another Ticket today, I have no idea when I might get a reply to that ticket being that the last reply took over a month. I just want to get this resolved.
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I'm glad you are getting it taken care of. I had a similar problem a couple years ago. It is very frustrating when you sit and wait for an answer, but glad you are getting a resolution.
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This sounds like a very frustrating and complicated situation. I have read what you posted and do not quite understand what happened. It sounds like you had money sent one way but then changed to another method. I have seen where other members have had some frustrating problems like you are now having. It seems like if you make any changes to your account, there can be some kind of problem that takes patience and a while to resolve.
Myself, all has gone pretty well with Fusion Cash. I have never come close to making $600 in a given year. I have never had to change anything since becoming a member and I don't plan to now.
I hope that you will see your money in you bank account soon. Please keep us updated.
I have not opened a support ticket in some time but it seems that all my support tickets are answered in a timely manner even though I may not get the answer that I want.
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Thanks for the replies, gals! Yes, it was a bit frustrating at first. I thought it would go smoothly, and in the end it did, it just took a while for Support to get back to me. Too long, actually, but I can't say what's going on on their end to get mad about it. I know that FC is reliable because I've never had any problems since joining.
I'm happy to say that FC Support did get back to me again and even apologized. They thought that they had released my pay out and realized that they hadn't, so all is well now. Breathing a sigh of relief! Thanks!
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So happy that everything turned out ok for you.
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I haven't even been able to send a support ticket in months. Every time I go to send the form, it tells me to finish the form-which I already did!!!
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the site tells me ill get paid but I cant even get one cent because I'm not qualified for any of these surveys it makes me answer all the questions and not pay me it tell me not qualified
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Wow, so sorry for your problems, I hope you get it all fixed. I know it is aggravating.