Support Staff Are Abusive

[preet5755]

I agree with everybody else too.

[IceKittyNM]

Nope, I don't see any "abuse" in that response either, just the facts. FusionCash does not have any control over the survey companies that provide the surveys for us to take. If we don't meet their required demographics, then we won't qualify, period.

If it's a matter of you actually completing a survey and haven't been credited, then you need to try a couple of things like making sure you clear your cache & cookies BEFORE each survey you attempt, and when you get to the "congratulations" page, leave that tab/window open for 5 to 10 minutes until you see the credit on your account page. In the 2 years+ that I've been here, I've only had one or two surveys that I didn't get credit for and that was because my browser crashed in the middle of them.

Seeing the "Joined in 2010" date under your user name tells me that you've been here long enough that you should know this stuff. If you feel so strongly about this issue, then you always have the option to leave.

[bostonphil]

I thought the administrator was very polite, respectful and to the point. I am someone who almost never qualifies for surveys because I work in market research and, possibly, because of my demographics. That's the way that it goes. I accept this and try other things on Fusion Cash. Most everything else that I do does credit.

It might be that Fusion Cash is not the right site for you. There are other sites out there that you can try. I am sorry that FC has not worked out for you because I  the site.

[ripagert]

The support staff has always been respectful when i had dealt with them....maybe you just had a bad experience or 2....i just try to stay positive about things....sometimes you just dont get credit.....it happens

[newgrandpa]

The Fusion Cash staff are not abusive. They state facts politely. When they make a typo or mistake, they are quick to correct it. If they discover a problem that is under their control they also correct it. Good job Fusion Cash Staff!!

[chrystalslight]

No matter what I ask for help with all I ever get is an abusive response. I have tried EVERYTHING and they are NEVER respectful. any suggestions for solving this problem?

I am sorry that your haveing a hard time with fc and the surveys. I too get a little upset when I don't quilify. I can see in some of the wording that the person is frusteraded, but so are you. he/she clearly wants to help you but doesnt know how or is unable. I am a cry babby but I don't se any kind of abuse here just frusteration on both parts. I hope you fiqure out whats going on.

[swogden]

No matter what I ask for help with all I ever get is an abusive response. I have tried EVERYTHING and they are NEVER respectful. any suggestions for solving this problem?

Stop asking for help to get credit for your DQ'd survey work.  

And stop doing activities that don't seem to work for you.  It obviously irritates you -- that you need to ask for help -- and when you receive a response you don't like  -- that just makes you more unhappy.  

I do surveys occasionally.  I'm generally DQ'd 9 times out of 10.

Rule 1: CLEAR YOUR COOKIES AND TEMPS BEFORE YOU START DOING A SURVEY in any given survey site box.  

Rule 2: Ignore/forget the ones you've been DQ'd on; continue until you complete a survey.

Rule 3: Hold the congrats/thank you survey window open until you receive credit or at least 10 minutes.   I usually only complete one survey a day (if I'm lucky) and give the systems lots of time to "communicate" with one another.

At least on FC, the credit tends to come thru in less than 10 minutes.

Yet, despite this, occasionally the credit doesn't come through.
But it's successful enough to keep me coming back for more.

Oh , one last thing.  I didn't find the response you provided to be abusive.  I was impressed with the length of the personal response you got; it was clearly not "canned" and made an effort, politely, to get you to understand why you won't get credit.  

[med_student11]

Maybe you thought the response was rude because they used capitals? But that, I think, was only because they wanted to get their point across that the survey qualifications/disqualifications are based on your individual demographics and such. Some, like me, just don't have the right demographics for any of these surveys. FC has nothing to do with this process. As for your statement, "They need to clean up their act or the site WILL fail," FC has been opened since June 2005...so if the site hasn't failed yet, I doubt it ever will.

I'm sorry to say this and I hate to be rude and flippant, but sometimes all you can really say is "that's just how it is." Life is rarely ever fair. I never get qualified for surveys either, so I just move on and quit doing them. There are other ways to make money on this site.

I read in the reply, that you rarely get credited for stuff? Might I suggest that maybe it's your browser. For me, IE works better than Chrome (i.e. I only can get the daily emails, PTC, and videos to credit on Chrome). I think FF is pretty good too. I would also follow swogden's advice and clear cookies and your cache, not just for surveys, but for all the offers. Possibly, you may have to disable your ad blocker too. That software blocks the company's tracking of your successful completion of offers.

[sfister65]

No matter what I ask for help with all I ever get is an abusive response. I have tried EVERYTHING and they are NEVER respectful. any suggestions for solving this problem?

I've asked for help last week. I never got my $1.00 for posting my payment. Their answer was about the paid to post $3.00. So I've re-sent the question. After I re-worded it. I'll let you how they response.

[pringle3]

I have been trying and trying with this stupid site for over a YEAR and I NEVER get credit for anything besides paid emails. So I will NEVER have enough to cash out. That is NOT fair. The site owners need to help people who have these problems, but they don't care. They don't care about ANY of us, so if you have tickets pending with them, don't hold your breath for any resolution. They don't want to improve the site and make it easier for people to be successful with it. They simply want to ignore the problems and let the site fail, which is exactly what it will do. The owners don't care so why should we. Take your business else where.

[falcon9]

After several replies to your trolling, (many of them offering advise regarding getting credit for offers/surveys), you've amply demonstrated that you're simply trolling and/or unwilling unable to consider such advise.  It is not FC's fault/responsibility that you're demonstrably stupid.

I have been trying and trying with this stupid site for over a YEAR and I NEVER get credit for anything besides paid emails. So I will NEVER have enough to cash out. That is NOT fair. The site owners need to help people who have these problems, but they don't care. They don't care about ANY of us, so if you have tickets pending with them, don't hold your breath for any resolution. They don't want to improve the site and make it easier for people to be successful with it. They simply want to ignore the problems and let the site fail, which is exactly what it will do. The owners don't care so why should we. Take your business else where.

[IceKittyNM]

I have been trying and trying with this stupid site for over a YEAR and I NEVER get credit for anything besides paid emails. So I will NEVER have enough to cash out. That is NOT fair. The site owners need to help people who have these problems, but they don't care. They don't care about ANY of us, so if you have tickets pending with them, don't hold your breath for any resolution. They don't want to improve the site and make it easier for people to be successful with it. They simply want to ignore the problems and let the site fail, which is exactly what it will do. The owners don't care so why should we. Take your business else where.

Your issues about not ever getting credit are all you then, because no one else seems to have this problem. Yes, one will occasionally not get credit for something, but that's usually because the advertiser has not paid FusionCash. They cannot pay us if they don't get paid by the advertisers.

You need to try the solutions being offered to you by other members instead of continuing your ranting and raving. If you've been with this site for over a year, then you should know all this stuff by now, unless you're not coming here consistently enough to know how things work, and so you feel the need to blame someone else for your incompetence. Everything is spelled out in the Terms of Service & FAQ's, unless you never read those either. Everyone here in the forum is willing (and has been trying) to help you, but all you seem to want to do is moan & complain. If you're not willing to try solutions offered to you, then just go someplace else.

[HuffmanFamilyof4]

have you tried clearing your cache that will cause crediting issues quite a bit, or have you tried a differant web browser like google chrome or mozzilla Firefox or even IE9. all 3 of those work for me. help is here if you ask the right people (and know who to ask). take a deep breath and keep trying, you'll get paid, trust me.

[HuffmanFamilyof4]

I have been trying and trying with this stupid site for over a YEAR and I NEVER get credit for anything besides paid emails. So I will NEVER have enough to cash out. That is NOT fair. The site owners need to help people who have these problems, but they don't care. They don't care about ANY of us, so if you have tickets pending with them, don't hold your breath for any resolution. They don't want to improve the site and make it easier for people to be successful with it. They simply want to ignore the problems and let the site fail, which is exactly what it will do. The owners don't care so why should we. Take your business else where.

this is the only site I know of that pays what they owe. so why would I want to take my business elsewhere?

[Administrator]

I've been making an effort to keep out of this thread, but this one set me off--

They don't care about ANY of us, so if you have tickets pending with them, don't hold your breath for any resolution.

We've responded to over 60 support tickets from you alone, and tens of thousands overall.


I would lock this thread but I'm sure it would be cited as evidence of a conspiracy. So for the time being I'll let it play out.  Please try to keep it civil!