Adding Account Information Error Please Help!

[Jaspe]

It is so frustrating to see that other long-standing members are having problems with Fusioncash too.  I have also found from searching the internet that these kinds of problems are only fixable by the site administrator on their end. I too have not experienced these issues with other sites. You are right! It is not funny.

[teresa3200]

I sure hope it works out for you. This is a great site!

[Jaspe]

Thank you, Teresa3200!! I hope it does too. I actually received a response back from the help ticket I submitted.  It said they were happy I brought the issue to their attention and they have directed the problem to the appropriate department to get fixed.  While this isn't a solution, I am pleased to read that they have physically looked at the help ticket and to know they are working on it.  Just don't know how long it will take. 

I am hopeful and I look forward to using the website fully soon.  Oh yes, and to cashout!

[Jaspe]

Well, it has been over 3 weeks since I received a response that they were going to fix the internal error for entering profile information and nothing has been done.

In a week and a half, I will start to lose credits from when i first added my email and phone number to the site 6 months ago and I have been trying to cash out for 4 months.

I am hopeful they will fix but it is just adding a layer of frustration now that the 180 days rule for losing credits is looming.

If this were fixed, i wouldn't have amy other issues with the site.

I am still keeping my fingers crossed.

[cathy37]

I don't know what is going on with the site, but I can't change my address since I moved because I get an internal error.  I cashed out at the end of August and today is November 5th and I still have not received my check.  No one will answer a support ticket.

[ssarber]

I don't know what is going on with the site, but I can't change my address since I moved because I get an internal error.  I cashed out at the end of August and today is November 5th and I still have not received my check.  No one will answer a support ticket.

I am so sorry to hear this. I haven't gotten any response from my tickets about changing my address back in March. I was able to get my bank information put in to get direct deposit. Although it wasn't really how I wanted it, I am now glad I didn't opt for a check. It is so frustrating. We work so hard for "pennies" that you would think they could either maintain the site correctly, or at least put out an announcement of what is going on.

[bostonphil]

Well, it has been over 3 weeks since I received a response that they were going to fix the internal error for entering profile information and nothing has been done.

In a week and a half, I will start to lose credits from when i first added my email and phone number to the site 6 months ago and I have been trying to cash out for 4 months.

I am hopeful they will fix but it is just adding a layer of frustration now that the 180 days rule for losing credits is looming.

If this were fixed, i wouldn't have amy other issues with the site.

I am still keeping my fingers crossed.

Has your problem been fixed yet? If not, I suggest that you request your payment go to PayPal or Direct Deposit. I think that you can still do that.

[bostonphil]

I don't know what is going on with the site, but I can't change my address since I moved because I get an internal error.  I cashed out at the end of August and today is November 5th and I still have not received my check.  No one will answer a support ticket.

Maybe you can request your money be sent to PayPal or Direct Deposit.

I moved last February and had no problem changing my address or updating my profile. Support even responded to a ticket that i opened.

It seems like the problems that other members are having began soon after that. I think it may be COVID related.

[GLS37]

Having the same problem so I opened a support ticket yesterday - probably because I don't recall registering or verifying email address from an email I may have missed some time in the past.