FC Community
Discussion Boards => FusionCash => Topic started by: Jordan155survey on April 15, 2015, 07:14:11 pm
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Have been a member here for quite some time but have never cashed out before.
Lately thanks to some advertising I have been doing for referrals I have racked up $700.
During my first attempt to cashout I was denied and was asked to provide some proof of my identity which I did so (sent in my driver's license).
I then get another message saying they need a court document for my name change. During my initial registration I clicked on the wrong auto-fill details and selected an alias (someone who does not even exist) that I will use on forums as such to keep my identity a secret. Once I realized my mistake (browing the "My Account" section) I changed everything to my real information. Now because I made this mistake I am permanently denied my cashouts from my account (now totalling over $700) because I provided false information at the time of registration.
Not only is this rule absolutely ridiculous as it was a simple one click mistake - but because of it I was also prevented from creating a new account as it would now be my same address, computer and IP address.
Furthermore my account was "under investigation" and put on hold at one point and during all of this verification of my account's standing did nobody bother to tell me that cashing out would ultimately be impossible.
Take this as a strong warning to anyone who may have made a mistake during registration and has not yet cashed out - DON'T BOTHER! From the sounds of it even a 1 letter difference in name or address is grounds for their permanent denial.
To go along with this, there is no phone number or direct email to contact - only tickets which can be opened where they take 1-2 weeks to reply with 1 line answers followed by their closing of the ticket and the inability to re-open it for more information.
Be warned of this situation for anyone who is new and has not yet cashed out yet. I have filed my complaint with the BBB already and am currently waiting a response.
As for FusionCash staff - this post is in no way against any rules and should not be removed.
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Gosh, sorry this happened to you but I can see Fusion Cash's side of it too if you provided false info.. :peace:
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I'm finding it strange that you have $700 in your account from referrals. How long ago did you sign up for FC?
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to be honest you should have fixed the problem BEFORE you made any money on your FC account, as it stands right now you have been using the site under false information (which is strictly banned by the TOS that you clicked and agreed to). I also feel that the BBB isnt going to lift a finger to help you as you HAVE waited so long and contined to use the site under the false information you provided at sign up
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There is one in every crowd, but it hardly constitutes any solid evidence against Fusioncash and their policy. I sure have never had any problems getting paid.
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While I'm sorry you must be very disappointed, unfortunately you didn't read the Terms of Service. Right up at the top it states:
"Users must provide valid and truthful information during all stages of membership at FusionCash. This clause applies to every form of interaction with a FusionCash representative, FusionCash's web properties, and FusionCash's affiliated advertisers and partners, including, but not limited to: personal information, location, support tickets, third-party signup information, and cashouts."
Also:
"A user's account may be disqualified and his or her earnings forfeit in, but not limited to, the following cases: He/she violates any of the terms set forth in these Terms of Service"
Finally, you can't use an alias on any type of GPT site. While many people have screennames they use to protect their privacy, everyone gives valid identification at registration.
That's not just a rule of FusionCash, that's a legal requirement at any type of site where money is involved.
I use a screename for forums and such, but at all of my GPT sites (FusionCash, Swagbucks, MTurk, etc) they have my real identity in my account info.
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You have only been on Fusion Cash a few months, if that, and this post is your first and only post. I am sorry to have to say this but it sounds like you tried to cheat and now, you are badmouthing FC because you did not get away with it.
I have been with FC for years and love the site. I find the site very legit and trustworthy.
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700$ in referrals?Im sure your account would be checked and you would have to faollow the rules. Fusioncash is the best site out there, so stay clam and relax my friend, nobody is going to take away your money :)
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I don't know many legal businesses that would just give someone such a large amount of money without proof of real identity. I had to prove my identity when I earned over $600 in a year so I know if you tried to get that much in one payment they need to make sure it's going to a real individual and not a scam artist.
You didn't just make a one letter mistake. They'll let you change small things like that without a court order. You provided completely false information
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I don't know many legal businesses that would just give someone such a large amount of money without proof of real identity. I had to prove my identity when I earned over $600 in a year so I know if you tried to get that much in one payment they need to make sure it's going to a real individual and not a scam artist.
You didn't just make a one letter mistake. They'll let you change small things like that with a court order. You provided completely false information
I did change my information to my real info prior to making any money when I noticed the mistake. I could not create a new account as it would have the same address and IP connection (another of their rules). As for the ID I did send in my photo ID of my real information which I had changed it to. I was in no way trying to scam or fraud the system it was just a simple mistake.
700$ in referrals?Im sure your account would be checked and you would have to faollow the rules. Fusioncash is the best site out there, so stay clam and relax my friend, nobody is going to take away your money :)
Yes it was all from referrals. I run a few blogs and have posted in some other forums as well stating that it was a great site. Since this mishap I have had to change my stance on posts and give it a negative review rather than positive. And they have already stated that I will never get my money - so excuse me for not being calm or relaxed.
You have only been on Fusion Cash a few months, if that, and this post is your first and only post. I am sorry to have to say this but it sounds like you tried to cheat and now, you are badmouthing FC because you did not get away with it.
I have been with FC for years and love the site. I find the site very legit and trustworthy.
I've been on FusionCash for nearly a year. In no way was I trying to cheat or fraud anybody but I made a simple mistake during the registration process which I promptly fixed as soon as I noticed the issue. As for my first forum post - yes it is as I did not frequent the forum for the forum bonus. I am not "Badmouthing FC" this is merely a warning for anyone who may have made a similar mistake.
While I'm sorry you must be very disappointed, unfortunately you didn't read the Terms of Service. Right up at the top it states:
"Users must provide valid and truthful information during all stages of membership at FusionCash. This clause applies to every form of interaction with a FusionCash representative, FusionCash's web properties, and FusionCash's affiliated advertisers and partners, including, but not limited to: personal information, location, support tickets, third-party signup information, and cashouts."
Also:
"A user's account may be disqualified and his or her earnings forfeit in, but not limited to, the following cases: He/she violates any of the terms set forth in these Terms of Service"
Finally, you can't use an alias on any type of GPT site. While many people have screennames they use to protect their privacy, everyone gives valid identification at registration.
That's not just a rule of FusionCash, that's a legal requirement at any type of site where money is involved.
I use a screename for forums and such, but at all of my GPT sites (FusionCash, Swagbucks, MTurk, etc) they have my real identity in my account info.
In no way did I intentionally try and use this Alias - it is never used for GPT sites and only used to sign up for forums outside GPT and survey sites anonymously who have no business knowing my real identity.
to be honest you should have fixed the problem BEFORE you made any money on your FC account, as it stands right now you have been using the site under false information (which is strictly banned by the TOS that you clicked and agreed to). I also feel that the BBB isnt going to lift a finger to help you as you HAVE waited so long and contined to use the site under the false information you provided at sign up
I did fix the issue before I made any money but did not realized that me doing so I would be disqualified down the road. Technically I had not made much money (maybe $5.00) prior to noticing that the information was clicked wrong. It is not that I made all my money AND THEN changed the info since I knew I would need to verify it.
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Wow! Thanks for posting so others can learn from your honest mistake. FC is no joke and very strict when it comes to their member/account rules. They just want it to be fair across the board for every one. No one is singling you out, I am sure something similar has happened before but never voiced. I am sorry you are going through this and wish we had a solution for you but unfortunately FusionCash cannot take any chances and must be very careful according to their terms & condition/policies. Hope you will stay and fix this with FC admins.
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I wish I had read this before signing up. I cashed out back in February and just recieved a message yesterday stating that I have to fax my DL to them to prove who I am. That I can deal with but, what gets to me is this. I lost about $20 due to the 90 day expiration date on rewards. I understand that they have their rules for reasons but, why penalize me and take money out of my account? I cashed out February 12th so they had ample time to send me a quick email asking for that fax. Instead they waited almost two months and then took my money. :sad1:
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I wish I had read this before signing up. I cashed out back in February and just recieved a message yesterday stating that I have to fax my DL to them to prove who I am. That I can deal with but, what gets to me is this. I lost about $20 due to the 90 day expiration date on rewards. I understand that they have their rules for reasons but, why penalize me and take money out of my account? I cashed out February 12th so they had ample time to send me a quick email asking for that fax. Instead they waited almost two months and then took my money. :sad1:
It's actually 180 days. Your money wouldn't have expired while it was still in a pending state which it should've been if they were waiting to process the payment.
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Wow! Thanks for posting so others can learn from your honest mistake. FC is no joke and very strict when it comes to their member/account rules. They just want it to be fair across the board for every one. No one is singling you out, I am sure something similar has happened before but never voiced. I am sorry you are going through this and wish we had a solution for you but unfortunately FusionCash cannot take any chances and must be very careful according to their terms & condition/policies. Hope you will stay and fix this with FC admins.
Would love nothing more than to stay here at FusionCash and find a way to fix this with the admins but from my support ticket response there is absolutely zero they are willing to do for me since I signed up with a false name. Regardless of the fact that I changed it once I noticed (at this point earned barely anything) and regardless of the fact I sent in Photo ID proving I am who I say I am.
I wish I had read this before signing up. I cashed out back in February and just recieved a message yesterday stating that I have to fax my DL to them to prove who I am. That I can deal with but, what gets to me is this. I lost about $20 due to the 90 day expiration date on rewards. I understand that they have their rules for reasons but, why penalize me and take money out of my account? I cashed out February 12th so they had ample time to send me a quick email asking for that fax. Instead they waited almost two months and then took my money. :sad1:
Was your cashout in "pending status" if so the money will be held until you provide the necessary info.
If you have any luck getting your money or find some other sort of customer service number please let me know.
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In no way did I intentionally try and use this Alias - it is never used for GPT sites and only used to sign up for forums outside GPT and survey sites anonymously who have no business knowing my real identity.
I understand what you're saying that it was an honest mistake, and you didn't intentionally try to give them a false identity. I'm so sorry we don't have an answer for you.
Like Kimber said, this site is very strict when it comes to the rules. FC needs to be very careful, because there are so many regulations when it comes to financial transactions and identity, both from PayPal and from the government. If they had their PayPal account restricted or their business account frozen, which I've seen happen to other GPT sites who were less careful, it could devastate their business.
Of course none of that helps you and your situation at all. :( Again I'm so sorry and wish we had an answer for you.
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In no way did I intentionally try and use this Alias - it is never used for GPT sites and only used to sign up for forums outside GPT and survey sites anonymously who have no business knowing my real identity.
I understand what you're saying that it was an honest mistake, and you didn't intentionally try to give them a false identity. I'm so sorry we don't have an answer for you.
Like Kimber said, this site is very strict when it comes to the rules. FC needs to be very careful, because there are so many regulations when it comes to financial transactions and identity, both from PayPal and from the government. If they had their PayPal account restricted or their business account frozen, which I've seen happen to other GPT sites who were less careful, it could devastate their business.
Of course none of that helps you and your situation at all. :( Again I'm so sorry and wish we had an answer for you.
I appreciate it but seems the only answer I have been given or will be given is basically "tough luck - goodbye money" as no moderators or supervisors seem to care.
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wow! sounds awful :(. i hope everything clears up for u & u get a better understanding. bummer :( :sweat: :sweat:
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wow! sounds awful :(. i hope everything clears up for u & u get a better understanding. bummer :( :sweat: :sweat:
Thanks :( Really just waiting for BBB now - FusionCash has no interest in helping me apparently.
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This just seems like one of those unfortunate freak things that happens sometimes. I don't think either side is trying to put something shady over.
I've always said the support at FC is rather lacking,so I can understand the frustration.They really need to do better in that area.
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Ive been paid on time - EVERY time.
Rules are in place to protect all the members from fraud.
Sorry this happened to you but this doesn't sound like FC fault to me.
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Have been a member here for quite some time but have never cashed out before.
Date Registered:
February 13, 2014, 10:25:25 pm
So you have been here for a year+ and are now just trying to fix this issue...I would say this is why nobody is really all that sympatheic to your case.
I clicked on the wrong auto-fill details
As far as that goes...there should not be ANY auto-fill on the registration pages for just that sort of reason
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Have been a member here for quite some time but have never cashed out before.
Date Registered:
February 13, 2014, 10:25:25 pm
So you have been here for a year+ and are now just trying to fix this issue...I would say this is why nobody is really all that sympatheic to your case.
I clicked on the wrong auto-fill details
As far as that goes...there should not be ANY auto-fill on the registration pages for just that sort of reason
Just trying to cash out for the first time so yes just trying to "fix" this now.
My name/info was changed around a year ago when I noticed it and started to earn.
And yes - in hindsight now it would be nice for auto-fill not to be present on form pages but sadly nothing I can do now.
Ive been paid on time - EVERY time.
Rules are in place to protect all the members from fraud.
Sorry this happened to you but this doesn't sound like FC fault to me.
In no way am I blaming FusionCash but I was simply asking them to understand my side of the situation. It was not my fault - did not do it on purpose and changed the info as soon as I noticed. Now my earnings + residual earnings from my 400+ referrals has gone to waste and can never be cashed out.
This just seems like one of those unfortunate freak things that happens sometimes. I don't think either side is trying to put something shady over.
I've always said the support at FC is rather lacking,so I can understand the frustration.They really need to do better in that area.
Thanks for your input :(
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Sorry, I havent ment to sound short with you. Money has just been a sore subject for me lately
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I am sorry that this happened to you. but FC is doing there part for avoiding fradulent earnings. I never had issues, I have got all my cashouts so far. I am actually lost track here because of my time crunch and am back to earn some extra cash here now.
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Sorry your are having issues. I have never had any problems with this site. In fact I think this is the best survey site on the internet. No beware needed.
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Im sorry this happened to you, I have noticed that this site is definitely stricter then most ofther GPT sites, and do have less staff then other GPT sites, I cant say I have ever seen a mod on the forums.
I would continue to send them a ticket till you get something straightened out, you do seem like a very nice person, who made a mistake. You speak very eloquent, keeping your wits, others would be swearing and acting like a child if this happened to them.
Best of luck!
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Im sorry this happened to you, I have noticed that this site is definitely stricter then most ofther GPT sites, and do have less staff then other GPT sites, I cant say I have ever seen a mod on the forums.
I would continue to send them a ticket till you get something straightened out, you do seem like a very nice person, who made a mistake. You speak very eloquent, keeping your wits, others would be swearing and acting like a child if this happened to them.
Best of luck!
Thanks so much for your kind words but sadly they have stated my money will never be released which I find extremely unreasonable in all honesty.
I have tried to call their number on several occasions but nobody is on the other end of the line ever. Sent in around 4 tickets already and they just get closed off with something along the lines of "We already told you - a rule was broken so funds won't be released"
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Unfortunately, FC has no way of knowing whether someone who breaks the rules is doing it on purpose for fraud, or through an honest mistake. They have rules in place for a reason, and it's up to the person signing up to make sure they are following these rules from the start.
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I wish I had read this before signing up. I cashed out back in February and just recieved a message yesterday stating that I have to fax my DL to them to prove who I am. That I can deal with but, what gets to me is this. I lost about $20 due to the 90 day expiration date on rewards. I understand that they have their rules for reasons but, why penalize me and take money out of my account? I cashed out February 12th so they had ample time to send me a quick email asking for that fax. Instead they waited almost two months and then took my money. :sad1:
If you have credits from a cashout that was denied for ID request, and they expire before you've provided ID -- don't worry -- they will be restored to your account upon cashout re-approval, assuming your ID passes verification. That is standard policy and in fact the system does it automatically. It would be unfair to penalize you in that way.
Now... to the original poster...
Unfortunately, FC has no way of knowing whether someone who breaks the rules is doing it on purpose for fraud, or through an honest mistake. They have rules in place for a reason, and it's up to the person signing up to make sure they are following these rules from the start.
This is the bottom line. It's actually illegal to enter into a contract under a false name, which is what you did. Even if it was not "intentional", we have to assume that you did the same with our advertisers. Lying to us is bad enough, but lying to the ones who keep the lights on is really not OK. Also, our records indicate that you used the false name for an extended period of time, not that you changed it immediately; nor did you contact us when you did change your name. These are some of the reasons why we were unable to issue payment for your cashout request. The Terms of Service is a contract, as legally enforceable as a paper-and-pen one, and you violated several provisions of it. The consequences were and are exactly as described in the Terms of Service.
I'm sorry that you had this experience, but we absolutely have to maintain the validity of our members' data and the data they submit to our advertisers. To do otherwise is to risk disaster. It's not on a whim.
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Now... to the original poster...
Unfortunately, FC has no way of knowing whether someone who breaks the rules is doing it on purpose for fraud, or through an honest mistake. They have rules in place for a reason, and it's up to the person signing up to make sure they are following these rules from the start.
This is the bottom line. It's actually illegal to enter into a contract under a false name, which is what you did. Even if it was not "intentional", we have to assume that you did the same with our advertisers. Lying to us is bad enough, but lying to the ones who keep the lights on is really not OK. Also, our records indicate that you used the false name for an extended period of time, not that you changed it immediately; nor did you contact us when you did change your name. These are some of the reasons why we were unable to issue payment for your cashout request. The Terms of Service is a contract, as legally enforceable as a paper-and-pen one, and you violated several provisions of it. The consequences were and are exactly as described in the Terms of Service.
I'm sorry that you had this experience, but we absolutely have to maintain the validity of our members' data and the data they submit to our advertisers. To do otherwise is to risk disaster. It's not on a whim.
If the main issue was regarding that you are afraid I entered false information with any advertisers that is simply a non-issue. All of my credits which are current are ALL from referral credits. There is no risk at all that I had clicked the wrong auto-fill details on an advertising offer (which I deleted after this incident anyways). I did not change it immediately or so that I did so - I said I changed it immediately after I noticed it (whether it was a month after registration or not) and if you look at any money that was made prior to that it has to have been under $10 and has since expired anyways so that is simply a non-issue in my opinion. As for contacting you in regards to my name change I figured it was a non-issue since a name change was so simple to do online. I hardly doubt you get many users who are actually legally changing their name which is the reason that they are changing it on FusionCash.
As for the TOS - I agree with you in the sense it is a legal document - had it been a pen-and-paper one there would never have been a misclick issue obviously and it was not done in any way to be negative or fraudulent.
I just find the fact that you are simply denying me my money over this one simple mistake a bit outrageous. The BBB has been contacted regarding this matter and I surely do hope they have something more to say.
I understand you have your rules in place to protect you but in no way was my mistake harming anyone as I did not sign up with advertisers, had no money made by the time of the name change, and have been open and honest as to the reason and sent in my legitimate documentation to prove my identity to you.
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Sorry for what happened, :( I had to verified too, but my went through.
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I hardly doubt you get many users who are actually legally changing their name which is the reason that they are changing it on FusionCash.
Of course they do. Folks get married (and divorced) all the time. Plus, some get a legal name change on its own. Another reason that changes are allowed is in case of typos, or in case of signing up with a nickname like 'Bob' but changing to 'Robert' to match bank account data. All name changes on FC must fit into one of those categories.
As for the TOS - I agree with you in the sense it is a legal document - had it been a pen-and-paper one there would never have been a misclick issue obviously and it was not done in any way to be negative or fraudulent.
We have no way to know your (or anyone's) true intentions. All we can do is look at the evidence and enforce our Terms accurately.
I just find the fact that you are simply denying me my money over this one simple mistake a bit outrageous. The BBB has been contacted regarding this matter and I surely do hope they have something more to say.
As we mentioned in your support ticket, you're entitled to contact the BBB, but all they do is forward your complaint along to us. You'll simply get the same answer as before, but slower.
I understand you have your rules in place to protect you but in no way was my mistake harming anyone as I did not sign up with advertisers, had no money made by the time of the name change, and have been open and honest as to the reason and sent in my legitimate documentation to prove my identity to you.
You did not legally change your name. You entered into a contract with a false name, which makes the contract void. Nothing you've said contradicts those facts. The consequences are as outlined in the TOS.
At this point, I don't believe this thread has anywhere constructive to go, so I'm going to lock it.