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Discussion Boards => Off-Topic => Topic started by: countrygirl12 on December 19, 2016, 03:38:21 pm
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What would you do if you were shopping and the cashier texted on their phone the entire time they were ringing you up? Did not even tell you a total just stood there texting while you are suppose to just guess what you owe? Did not even say thank you or come again or anything. Handed me the receipt while still texting on his phone. He also done the same thing to every other person who went thru his line.
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I wouldnt do anything cos i feel they wouldnt be long for the job!
I am sure i would be annoyed and try to avoid that cashier again if i shopped there....but as i said i would think their days are numbered!
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If i can add something.It reminds me of when you hold a door for someone or let someone make a left hand turn on the road and they ignore you.
Once i held a door for someone....was ignored...i said,"you are welcome".....they came back in after me with a HUFF!!There can be holding a door rage as well as road rage eh?I ignored them...they walked away...but the stuff u hear on the roads now!!Maybe better to think first then light the spark!!
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I wouldnt do anything cos i feel they wouldnt be long for the job!
I am sure i would be annoyed and try to avoid that cashier again if i shopped there....but as i said i would think their days are numbered!
Their days are not numbered if everybody just "puts up with it and ignores it" lol. I can assure you his days are numbered after tonight. haha. But it doesn't matter what I or any other customer says. It is all on video. Not only that but the cameras are very powerful over the registers. They can easily read the serial number on a piece of paper money. SO.....they can also read the entire text conversation. haha. Bet he doesn't know that. And you can bet they will read what was so important.
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If i can add something.It reminds me of when you hold a door for someone or let someone make a left hand turn on the road and they ignore you.
Once i held a door for someone....was ignored...i said,"you are welcome".....they came back in after me with a HUFF!!There can be holding a door rage as well as road rage eh?I ignored them...they walked away...but the stuff u hear on the roads now!!Maybe better to think first then light the spark!!
I have done that. haha. Although I think outrageous horrible behavior from an employee is a little different. You are not required to have common courtesy and say thank you when somebody holds a door. But as a cashier you are required to do your job and not stand there and text and ignore customers. WHO by the way --- pay their salary!
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If the store manager stand in front of this cashier, then it will be a different story, I won't mind if the cashier is on break, but not on duty
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Well, if you wanted to be the B about that and want to make a scene, and not afraid of fight, than why didn't you poke at him, and shoot this, "You need him to share more of his attention and mind my business, if you cared. Then I would say, "do you know how many people are out of work!" reading your blog sounds like you missed a shout-out in the wild.
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I would not like that much. I would probably tell her to do her job and quit texting.
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Well, if you wanted to be the B about that and want to make a scene, and not afraid of fight, than why didn't you poke at him, and shoot this, "You need him to share more of his attention and mind my business, if you cared. Then I would say, "do you know how many people are out of work!" reading your blog sounds like you missed a shout-out in the wild.
I am not sure what you are saying here. I am not a b&tch for complaining about cashiers being completely foolish. There have been several times in the past few weeks that I get home and realize an item was scanned twice. I have been a cashier. It is not that hard. It took HIM not her 10 minutes to ring up 4 items. FOUR. Why? Because he could not put his phone down. No, I did not say anything to him. But I have talked to 2 managers (coincidentally the first one who was cashiering was doing the same thing) smh, then an assistant manger that I saw leaving (and she saw him doing it) and have also talked to corporate. And the store manager has been notified. They are also going to pull the video. Yes, he is probably going to be in serious trouble. But he brought it on himself. And I doubt I am the only one who has complained. Every one in line was irritated and wondering what was taking him so long to ring up the items.
And I am not sure what you are talking about with reading my blog. I do have a blog but I am pretty sure you have never read it. haha
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The first thing I'd do is check that my receipt was showing the right items at the right amount. To be honest, I do that anyway whether the cashier is texting or not. I do it because some of the reduced grocery items I buy do not always show the reduced price at the checkout. If any of the items were showing as incorrect I would firstly go to customer service and get the amount corrected, then I would write a letter to the General Manager informing them of what happened.
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The first thing I'd do is check that my receipt was showing the right items at the right amount. To be honest, I do that anyway whether the cashier is texting or not. I do it because some of the reduced grocery items I buy do not always show the reduced price at the checkout. If any of the items were showing as incorrect I would firstly go to customer service and get the amount corrected, then I would write a letter to the General Manager informing them of what happened.
I'm a religious "receipt checker" myself. All too often items don't ring up at the proper sale price or sometimes the cashier rings an item up twice, especially at the store with the big yellow smiley face and price "rollbacks"...
;)
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Some of the cashiers where I work do this between customers but not when actually checking someone out. They also carry on conversations between one another while ignoring some customers. I suppose it is not stressed enough that the customer should come first if you want them to come back. And that ultimately will reflect whether or not you should keep your job.
Sadly, it seems to be a sign of the times that no one can put down their phone long enough to talk to anyone at all. :confused1:
:fish:
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The first thing I'd do is check that my receipt was showing the right items at the right amount. To be honest, I do that anyway whether the cashier is texting or not. I do it because some of the reduced grocery items I buy do not always show the reduced price at the checkout. If any of the items were showing as incorrect I would firstly go to customer service and get the amount corrected, then I would write a letter to the General Manager informing them of what happened.
If they make it right I do not see the need to write a letter to the manager.
The first thing I'd do is check that my receipt was showing the right items at the right amount. To be honest, I do that anyway whether the cashier is texting or not. I do it because some of the reduced grocery items I buy do not always show the reduced price at the checkout. If any of the items were showing as incorrect I would firstly go to customer service and get the amount corrected, then I would write a letter to the General Manager informing them of what happened.
I'm a religious "receipt checker" myself. All too often items don't ring up at the proper sale price or sometimes the cashier rings an item up twice, especially at the store with the big yellow smiley face and price "rollbacks"...
;)
Ding, ding, ding, ding. That is where this happened at. I have talked to a friend this morning that is a manager there this morning. And he has been in trouble for the same thing more than once. Obviously he does not care.
That is why I involved corporate. Maybe they will be forced to deal with the problem.
Some of the cashiers where I work do this between customers but not when actually checking someone out. They also carry on conversations between one another while ignoring some customers. I suppose it is not stressed enough that the customer should come first if you want them to come back. And that ultimately will reflect whether or not you should keep your job.
Sadly, it seems to be a sign of the times that no one can put down their phone long enough to talk to anyone at all. :confused1:
:fish:
Texting or even having your phone on the floor is against company policy. Texting between customers would be okay if they put the phone down as soon as a customer walks up. Not finish your conversation first. I have seen them talk to each other and ignore the customer standing there. Had it happen to me. People are just rude and self-centered. Where I live there is no where else to shop and most cannot drive to another town so you just put up with it. Some offenses should be automatic dismissal. Texting while not on break should be one of them. You are not being paid to text your friends. And I could see his phone and I could see what he was doing.
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I would surely complain to management.
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Definitely let the manager know of the cashier's rudeness to customers.
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How RUDE!! I would complain to the management for sure~
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i would tell the manager if you cnat get thru to the cashier that they need to stop texting
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i would tell the manager if you cnat get thru to the cashier that they need to stop texting
It is better to tell a manager because the customer saying something most times will not do any good. Management can bring forth punishment. haha
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I would do nothing
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I would try to talk to that person as a customer.
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I would try to talk to that person as a customer.
You could. Just say something like "Could you please quit texting long enough to finish my transaction". lol. I was already mad so I figured it was better to complain to a manager. I have a friend that is a manager up there and she said he has been talked to about that before. I also went above the local store with my complaint so maybe they will actually do something. And I told her that is why I called them. Something needs to be done.
On my job if you get caught with a cell phone on the floor or using it for sure you will be walked to the door immediately. No second chances. You are done. You are being paid to work not talk to your friends. Or complain to your friends via the texting how horrible customers are.
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I would just be asking him questions, like how much was that and this, so him texting will be wrong or something.
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first you smile sweetly and say I don't believe I got your name then go home and call the customer service at the main office and shop elsewhere in the future
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No doubt I would take the time to go tell the manager. That is ridiculous. But then I don't know if the manager would even do anything because it seems they would be aware of the cashier's behavior. But I would still try.
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first you smile sweetly and say I don't believe I got your name then go home and call the customer service at the main office and shop elsewhere in the future
Oh I looked at his name tag. I live in a small town and Walmart is pretty much the only place we have to shop. :(
No doubt I would take the time to go tell the manager. That is ridiculous. But then I don't know if the manager would even do anything because it seems they would be aware of the cashier's behavior. But I would still try.
Not always. That is usually why they do it. Management is not aware there is an issue and nobody says anything. They told me they would look at the video. I have a friend who is a department manager and she said if the 2 I talked to said they would look at the video then they for sure will. And I called 1-800-Walmart and she said she would forward the complaint to the store manager.
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I would definitely say something like, ho ho ho, Merry Christmas. Hahaha! hopefully that will get their attention. It is so hard why people do things that are out of the norm. Why do people want to give us a high blood pressure? breathe in is what my wife would say to me breathe in slowly calm down!
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Get their name and report them. That is absolutely not supposed to happen, and I try to be nicer to people who work in retail since I was in their shoes but still. That's not right.
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Get their name and report them. That is absolutely not supposed to happen, and I try to be nicer to people who work in retail since I was in their shoes but still. That's not right.
I have worked in retail also. I know what it is like. I am nice to people but I will complain if I need to.
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Rudeness is becoming the norm, not the unusual. it's a shame how little courtesy is shown to others today. Don't parents or schools teach respect to others anymore? It doesn't seem that way. Look at the nastiness on social media today. It's terrible.
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Rudeness is becoming the norm, not the unusual. it's a shame how little courtesy is shown to others today. Don't parents or schools teach respect to others anymore? It doesn't seem that way. Look at the nastiness on social media today. It's terrible.
True. And it is not just in situations like what I am talking about here. I worked in fast food several years ago and I remember a woman coming to the register yakking on her phone and expected me and everyone else to wait until she finished before placing her order.
AND...I was at the post office once and a woman walks to the counter again yakking on a phone and actually stuck her finger in the person's face at the counter telling them to wait a minute. I swear it would have taken a lot not to slap her hand out of my face. And unfortunately it will only get worse. As long as people accept this type of behavior it will continue to happen. If I were in customer service today and that happened I would tell them to step aside and ask to help the next person in line. When they get finished and ready to conduct business they can come to the counter.
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I would and have been known to ask to speak to the manger right then before the cashier was threw ringing me up. Does not bother me a bit. The customer deserve the person full attention. The store would rather know right then and there if there is a problem then to lose customer because of it.
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I'd call his boss after checking my purchases was correctly ringed out. I won't worry about it cuz, that guy will in the future probably be in prison for not paying his texting while in traffic! States are cracking down on texting while driving! !
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I work in retail and would be shocked to see a cashier do this in my store. I'm sure management wouldn't tolerate it. They are probably very much aware and the problem is probably in the works of being dealt with. Sometimes though it takes a customer complain directly to a manager for something to be done. Something like that could steer me away from ever shopping in that store again. And that is something management certainly doesn't want.
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Fire him on the spot
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I will call the Manager.
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I haven't even read all the responses, but I can tell you I would walk down to the Customer Service desk and ask to speak to a manager. I would be very detailed regarding the lack of business-like behavior and inform them that this cashier needed to be told what is wrong, be given a chance to correct it, and fired if they didn't. I would say I was going to look for this particular cashier the next time I come in and watch their behavior if they are working. I would tell them I would report again if I saw the same behaviors and expect them to be fired. I would also ask that my receipt be checked to make sure it was correct.
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I went thru his line again, not on purpose, but when he was ringing me up I realized it was him. He was really nice. And I saw NO signs of his cell phone. The problem is managers do it as well. They all stay on their phones. If you pay attention people, employees, every where are on their phones. People are too attached to their cell phones. You can work for a couple of hours without your phone. If there is a true emergency then your family has a way of contacting you. You know, like we did back before everybody had their phones up their butts constantly.
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Cell phone obsession has become ridiculous!!! You'd think that people can't live without them, often talking to people they just talked to an hour or two prior. Frankly, I don't want to be connected to everyone everyday. Give me some peace and solitude sometimes. Also, know when it is appropriate to be using your cell phone.
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If I saw a manager on duty I would say something, but if not just take my completed purchase and know that the cashier will not be there long, they have security cameras all over and when the higher ups see that that person is gone!!!
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I would tell him that it was not to have his phone out while he was working then I would ask to speak to his supervisor
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If I saw a manager on duty I would say something, but if not just take my completed purchase and know that the cashier will not be there long, they have security cameras all over and when the higher ups see that that person is gone!!!
Yes they have security cameras. But they do not review them just for the heck of it. If there are no problems they don't look at them.
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Cell phone obsession has become ridiculous!!! You'd think that people can't live without them, often talking to people they just talked to an hour or two prior. Frankly, I don't want to be connected to everyone everyday. Give me some peace and solitude sometimes. Also, know when it is appropriate to be using your cell phone.
I don't have an issue with talking to someone you just talked to an hour ago. I do that. My problem is when people are so involved in their phone they are oblivious to the world around them. When you can't put your phone down long enough to do your job, conduct a transaction as a customer or whatever.
Also with all of the phones even cheaper ones having video cameras people are constantly videoing everything.
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I would would attempt to take the phone out of his hand and tell him to do his job or I will report him to his supervisor. These people are on the front lines of the company. Management wants to know about this rude behavior. If he were properly apologetic I might not report him to management.
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I would would attempt to take the phone out of his hand and tell him to do his job or I will report him to his supervisor. These people are on the front lines of the company. Management wants to know about this rude behavior. If he were properly apologetic I might not report him to management.
You DO NOT reach and take the phone out of their hand. Complain to management or corporate - yes. Smart off to them if you feel the need. But I would never reach and take the phone away from them. Think about how angry you would be if someone done that to you. The way I handled it worked. I complained to an assistant manager that night. Came home and called corporate. They reviewed the video. And I am assuming the texts he was writing. He did get in trouble. And he was written up. In his defense I have seen the managers right above him doing the same thing. If your head cashiers are texting at the register then why would he think he couldn't do it? I told the lady at corporate there is a real problem with employees all over the store being on their phones. But it is not just this store. It is ALL of them. Pay attention next time you go in any store or restaurant.
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If I incurred such disrespect, I would immediately call the manger/supervisor. Text on your own time, or possibly that person did not want a job.
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Report him to the manager.
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Most retail establishments have a website on their receipts. I will generally do a review of my visits. A lot of times you will get reward points or coupons to complete them. I always list things that made my visit pleasant and things that hindered my visit. Rude associates definitely gets a review from me.
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My husband and I are very successful business owners. On a daily basis, we pay attention to details and give ALL of our customers the attention and service they deserve. Though we are not perfect, we do quite well.
Now that I'm the customer in this situation and I am not getting the attention that I should receive, in all likelihood I would leave everything on the belt and walk away without giving him any cash or a credit card. The cashier can do all the ringing up he wants but if he is not doing his job properly, not necessarily perfectly but properly, I will take my business elsewhere.
By the way, management will hear from me.
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You should write a review.You have her/his name on the receipt,so they can deal with it.
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My husband and I are very successful business owners. On a daily basis, we pay attention to details and give ALL of our customers the attention and service they deserve. Though we are not perfect, we do quite well.
Now that I'm the customer in this situation and I am not getting the attention that I should receive, in all likelihood I would leave everything on the belt and walk away without giving him any cash or a credit card. The cashier can do all the ringing up he wants but if he is not doing his job properly, not necessarily perfectly but properly, I will take my business elsewhere.
By the way, management will hear from me.
Well as I said it was a few days before Christmas and I was purchasing Christmas gifts. I live in a small town and there is no where else to shop. And he could care less if you walk away and leave everything on the belt.
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You should write a review.You have her/his name on the receipt,so they can deal with it.
The cashier's name is NOT on the receipt. Writing a review on some public site with their name in my opinion is wrong. I have worked in retail before and have had people complain on me for no reason and just in general but an @--- because you do not kiss their butt. I try to be nice and understand but this situation was ridiculous. I did talk to a manager as well as corporate. I do know that he was written up and I recon they got on to him pretty good. BUT they did pull video and watched him texting. And I am sure he done it with more than just me, my mom, and the customer in front of us.
I am 100% against the public shaming on the internet. That is just beyond wrong.
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I think this is so rude. I would report it to his supervisor and if that did not help I would go to the store manager. I also think it is rude to wait of someone who is on their phone and are barely able to tell you what they need.
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You should call the corporate office, which you can find via a quick internet search. Get the store number off the receipt or the address to the building and hopefully you got his name but it won't be hard to track the worker down when you give the approximate time and day of the incident.
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You should call the corporate office, which you can find via a quick internet search. Get the store number off the receipt or the address to the building and hopefully you got his name but it won't be hard to track the worker down when you give the approximate time and day of the incident.
I am assuming you did not read all of the comments...😊
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I would say #$@! off the Phone now and finish my purchase so I can report you.
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I would talk to the management or get in touch with the corporate office. I did the latter recently and corporate called down to the store manager and the manager called me to apologize. Don't underestimate the power you have as a consumer!
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It's unfortunate, but I'm not sure what I could do. I would probably try to just make conversation just to see where it leads, hoping that maybe he/she would look up and stop being distracted...
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Retailers depend on good customer service. If customers are dissatisfied they can go elsewhere. I the manager is available speak to him or her. If not call or email their corporate headquarters.
I spent 30 years in the retail business and there is no excuse for behavior like that.
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I wouldn't allow it. I would say something to her.
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I wouldn't allow it. I would say something to her.
I didn't say anything to him. Depending on my mood I might say something and then walk off and get a manager. Having the camera right above the register sure does help. I don't think people think about how often they are videoed.
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I'm surprised no one complained to his manager. Not even his coworkers?...My sister works at a grocery store and they are always telling on each other for minute things, so I can't imagine someone getting away with texting at the register.
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Were there customers behind you jumping to another line? Maybe it is part of a show to see how people would react like "What would you do?" on ABC. You get to see people from all walks of life from small towns to big cities on that show. In this case, maybe he had a reason to be multi tasking in front of the customers. ???
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LOL that is the proof that people loooove their jobs! (not?).... I guess that when we go shopping we expect the person to be the nicest, happiest, with the biggest smile... which is fake most of the time anyway...
I think that, you could kindly ask "what is my total".... You could add "hmm excuse me if I am bothering you... "... as a joke, if the person seems like a cool person....
But there is not much to do. Try to put yourself in his shoes... I guess it can be boring being a cashier... but someone's got to do it...
and even some people in the store, those with big smiles that follow you around in the store like a puppy asking "Can I help?... and now?... and can I help you now???... What about now???"...
That it just as fake as completing ignoring at the cash register... :D
They don't care about you... do you care about them??? Nope.....
Just because you expect someone to act a certain way... I think that as long as we don't disrespect or hurt each other... life could be great!
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I think its totally rude of them to be doing that while they are checking you out. I would say.... excuse me but can you please pay attention to what you are doing after all I am paying for this and dont want mistakes made. If they continued to ignore me, I would ask to speak to their supervisor because not only are they being rude to customers they are making the store look bad.
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Report it to the manager... If there is a self checkout lane, I would always go to it