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« on: August 02, 2008, 11:43:21 pm »Message ID: 30530
I have been a member of this site for awhile and have made a little bit of money from FusionCash. However, this site could go a long ways in improving its customer support (CS).
First of all, CS should not just 'close' an open ticket just because they've answered it. Shouldn't it be up to the user to determine if the problem has been resolved, rather than having to open up multiple tickets for one problem???
Second, CS should be a little more courteous in their responses. I have gotten responses that are quite snippy.
Third, why can't FC send an automated email out to users who have offers that are ready to expire rather than just taking the money out of users' accounts and adding it to their bottom line?
Finally, it appears one is out of luck if you follow all of the rules, signup for an offer (i.e. BlockBuster Total Access), but never receive credit. It seems as if there is no way to receive credit from FC. As a comparison, when I sign up for an offer through SearchCactus, all I have to do isforward the email from the signup, and I generally have no problem receiving credit for it.