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Topic: Kohler, about a support ticket  (Read 1493 times)

home_teachin

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Kohler, about a support ticket
« on: July 07, 2012, 06:36:31 pm »
I sent a ticket in about a week ago with no answer. Can I get some help please?
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shortnlovabl3

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Re: Kohler, about a support ticket
« Reply #1 on: July 09, 2012, 09:14:37 am »
i know someone who has waited over a month for their support ticket to be answered
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Kohler

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Re: Kohler, about a support ticket
« Reply #2 on: July 09, 2012, 10:55:49 am »
If your ticket pertains to the FC Surveys they are not answered by me - they are done by another company who has access to check their surveys (as I do not). I am asked them to answer the tickets they have outstanding.
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angsilva2000

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Re: Kohler, about a support ticket
« Reply #3 on: July 09, 2012, 11:00:09 am »
send another ticket, the maybe someone will answer back.
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skippymcnapper

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Re: Kohler, about a support ticket
« Reply #4 on: July 10, 2012, 09:12:22 am »
Quote from: angsilva2000 on July 09, 2012, 11:00:09 am
send another ticket, the maybe someone will answer back.

I would avoid sending another ticket as that may just add to the problem as it adds to the number of tickets that FC or the third-party company have to go through in order to get to yours to respond.
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newgrandpa

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Re: Kohler, about a support ticket
« Reply #5 on: July 11, 2012, 09:02:28 am »
Quote from: Kohler on July 09, 2012, 10:55:49 am
If your ticket pertains to the FC Surveys they are not answered by me - they are done by another company who has access to check their surveys (as I do not). I am asked them to answer the tickets they have outstanding.
This is good information. Keep up the good work FC!
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home_teachin

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Re: Kohler, about a support ticket
« Reply #6 on: July 11, 2012, 07:10:44 pm »
Quote from: Kohler on July 09, 2012, 10:55:49 am
If your ticket pertains to the FC Surveys they are not answered by me - they are done by another company who has access to check their surveys (as I do not). I am asked them to answer the tickets they have outstanding.

It is about a FC Survey. Thanks
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