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Topic: 3 days no email  (Read 707 times)

vp44

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3 days no email
« on: January 08, 2016, 08:29:33 am »
I have reset my emails 2 times and no fc email. Support I have a ticket open and no response for 3 days now. Can you fix this issue? Thank you

BlackSheepNY

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Re: 3 days no email
« Reply #1 on: January 08, 2016, 12:34:18 pm »
I have reset my emails 2 times and no fc email. Support I have a ticket open and no response for 3 days now. Can you fix this issue? Thank you

I think Support might be a bit behind right now.  I've had a ticket in there (for a different reason) since December 20th and haven't received any replies as yet.

Have you checked your spam folder for those emails?

MissyKj999

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Re: 3 days no email
« Reply #2 on: January 08, 2016, 01:34:12 pm »
Like BlackSheepNY said, you should check your other folders just in case. I've noticed that for a few days at a time my email will come, but will be in another folder or in spam. After like 4 to 6 days of this, they'll start coming back to my inbox like normal. If no luck with that, I'd wait a week and then reset them again or maybe support will have let you know something by then. Good luck to you :)

berthabutt

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Re: 3 days no email
« Reply #3 on: January 08, 2016, 08:13:09 pm »
  This has happened to me several times in the past.  I just went and signed back up again.  As you have stated, you have already done that.  I think right now FC is having some glitch problems in several areas.  Just keep on top of your support ticket

dsawan

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Re: 3 days no email
« Reply #4 on: January 09, 2016, 05:58:50 pm »
yep, i did same thing. just keep up with ticket

Angiesw

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Re: 3 days no email
« Reply #5 on: January 09, 2016, 06:00:42 pm »
Have you tried going in and signing up again?  That happens to me, I wont get an email for a day so I go back in and sign up.  Then I start getting it again.

vp44

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Re: 3 days no email
« Reply #6 on: January 10, 2016, 07:32:52 pm »
I found out my problem was my email service. I was using windows live email which is now not supported by Microsoft. Switched to the new Outlook mail and all is good. Thanks all for advice.

ErinCarter

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Re: 3 days no email
« Reply #7 on: January 13, 2016, 07:15:25 am »
I had this problem and I ended up having to switch to a yahoo email instead of my AT&T email. For some reason they were blocking FC emails.

daeth2

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Re: 3 days no email
« Reply #8 on: January 13, 2016, 07:22:26 am »
You can also sign back up for the daily email.  I have had the emails randomly stop in the past and signing back up solved my problems

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