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Topic: Support Tickets  (Read 1703 times)

countrygirl12

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Support Tickets
« on: December 02, 2018, 05:09:49 am »
Has anyone else noticed a really long delay in answering of support tickets? I have two submitted with both being several days ago.
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jenniferhoder

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Re: Support Tickets
« Reply #1 on: December 02, 2018, 05:48:05 am »
I haven't had to send any support tickets. Possibly something is up?? Good luck getting your issue resolved.
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JaniceSW

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Re: Support Tickets
« Reply #2 on: December 02, 2018, 06:12:36 am »
I submitted one about 3-4 days ago and there was a notice that they were very busy with submissions.  However, Fusion is often slow on the responses in my opinion.  I think they don't have enough staff!!
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BATISTAGIRL663

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Re: Support Tickets
« Reply #3 on: December 02, 2018, 02:44:34 pm »
i haven't had any support tickets in a very long time maybe with the holiday it is just taking longer
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countrygirl12

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Re: Support Tickets
« Reply #4 on: December 03, 2018, 03:45:40 am »
Quote from: jenniferhoder on December 02, 2018, 05:48:05 am
I haven't had to send any support tickets. Possibly something is up?? Good luck getting your issue resolved.

The one is just a question about how something works so it is less important. But one is where I didn't receive credit for an offer. Probably never will.  :D
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NRAJOE

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Re: Support Tickets
« Reply #5 on: December 03, 2018, 10:52:52 am »
Mine from  over 3 months ago finally got resolved...cashed in $161....just decided to try cashing out and it went through.

No one even told me it was resolved... ???
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bshee58

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Re: Support Tickets
« Reply #6 on: December 03, 2018, 11:07:20 am »
Well thank goodness, I haven't had any tickets to be filled lately.
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mrsmere

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Re: Support Tickets
« Reply #7 on: December 04, 2018, 07:44:22 am »
I have never sent a support ticket.
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sfreeman8

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Re: Support Tickets
« Reply #8 on: December 04, 2018, 07:53:47 am »
Quote from: countrygirl12 on December 02, 2018, 05:09:49 am
Has anyone else noticed a really long delay in answering of support tickets? I have two submitted with both being several days ago.

Some of mine would take over a month. I don't submit any tickets anymore because it takes so long (and I forget why I would submit)  and because they always give a canned response.
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sdenimandlace1

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Re: Support Tickets
« Reply #9 on: December 04, 2018, 10:01:24 am »
It has been a long time since I have sent one in, and the answer was a smart mouthed, so I just let it go now.
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squirrelgirl44

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Re: Support Tickets
« Reply #10 on: December 04, 2018, 11:47:11 am »
The last support ticket I sent in was not answered for a month...
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adriarobi

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Re: Support Tickets
« Reply #11 on: December 04, 2018, 12:55:57 pm »
I have not had any tickets for several months, and they were answered relatively quickly.

You could send a ticket asking why such a long wait :)

 :rose:
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cathy37

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Re: Support Tickets
« Reply #12 on: December 04, 2018, 02:02:54 pm »
I haven't had any support tickets in awhile, but when I did they responded within a reasonable amount of time to try to correct the issue.
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countrygirl12

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Re: Support Tickets
« Reply #13 on: December 04, 2018, 03:12:54 pm »
Quote from: sdenimandlace1 on December 04, 2018, 10:01:24 am
It has been a long time since I have sent one in, and the answer was a smart mouthed, so I just let it go now.

Yeah, I got a reply this morning and the replay was way smart mouthed so I figure I will just try to make cash out every month and go on.
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gaby_ro_2004

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Re: Support Tickets
« Reply #14 on: December 05, 2018, 08:20:13 am »
You are right.I sent a support ticket a few months ago and they never replied,just closed it.
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