I have been having the same problem. I have been trying to enter my profile information since March. I have submitted help ticketd and nothing has helped. I feel this is only a problem that the website Administrators can fix. One of my help tickets i submitted got a response that they were happy i brought the issue to their attention and they have sent it to the appropriate department to get resolved. That was 2 weeks ago and it is still not resolved. I am inside of 2 weeks shy of the 180 days where they will start taking money away that I have gotten from doing stuff on their site offers. I am at my wits end about it and just wish they would fix the problem. If they fix it, I really won't have a need for any other help tickets unless cashing out doesnt work. I am in the same boat and if i find something out, I will be sure to let you know here. I am so sorry this is happening to you too!! It is really upsetting.
I do not understand how you are able to do anything on the site if your profile is not complete. I had to do that before I could access the site.
When you first register on the site, all it asks for is your username, password, email, and zip code. That is it. Then it sends you a confirmation email, which I followed. At this point, you can start navigating the site.
On the, "My Account" page, there are hot links which allow you to add your phone number and profile information. These are 2 separate links. The phone number I was able to add.
The second link is the link for, "Profile Information". That is where the issue is. You click on that link and it brings up the page where you add your name, address, birthday, gender, race and payment preference. Then when you hit, "Save", it gives an internal error message.
The site does not make you add anything except as mentioned above to initially access the site. I did, however, attempt to add my profile information right from the get go and it gave me the internal error and to wait an hour or two and try again.
I don't get surveys mailed to me but I do get daily quotes for the 2 cents mailed to me. I also have access to download offers, do TAP research and I can use the community forum. Oh, yes... I have access to the "Get Help" page. I currently have sufficient access to items on Fusioncash to get enough credits to achieve a cashout status.
The site encourages people to use the the community forum to look for answers to questions so they don't have to answer questions and attemtp to reduce their help tickets.
Things have changed for better or worse on Fusioncash since you registered on the site.