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Topic: Is there any way we can enhance the mechanism of Approvals in JIRA  (Read 624 times)

Ben458

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Right now, as per my knowledge, the Approval feature is working in a way that only of the Approver approves the transition, it happens. In case of multiple approvers, even if one approver approves/rejects the action then the decision of first approver is considered and taken into account and the transition takes place.

What I expect?

In case of multiple approvers, the decision of each approver should be considered and only then the decision should be passed.

Please let me know if we can in any way, enhance the Approval activity.

Thanks in Advance!

ShelAnder

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Re: Is there any way we can enhance the mechanism of Approvals in JIRA
« Reply #1 on: September 27, 2024, 05:06:52 am »
You're suggesting an improvement to the Approval feature requiring input from all approvers instead of just the first one. I agree with your point—having multiple approvers should mean that each of their decisions is considered before the transition is finalized. This ensures a more balanced and thorough approval process, especially for critical actions.

SPACEXanter

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Re: Is there any way we can enhance the mechanism of Approvals in JIRA
« Reply #2 on: September 27, 2024, 05:07:20 am »
There are ways to improve the approval process in JIRA. You can try setting up custom workflows where you add approval steps before moving to the next stage. You can configure specific statuses like "Awaiting Approval" so it’s clear who needs to approve the task. Also, JIRA’s built-in automation tools can help notify approvers when something's pending, reducing delays. It might help to create a dedicated approval group to streamline things further. If you want, you can read more about setting up workflows on jira stories. It’s about customizing JIRA to suit your team's needs and keeping things organized!

Shmarch

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What you’re describing sounds like a classic “first-response wins” approval implementation, which is often used for simplicity but doesn’t really fit workflows where consensus or full review is required.

In most systems, this behavior is usually configurable in some way (e.g., “any approver can decide” vs “all approvers must approve” vs “majority approval”). If your platform doesn’t currently expose that as a setting, then yes — it would typically require an enhancement to the approval activity logic itself.

Your expected behavior (collecting all approver decisions before finalizing the transition) is generally closer to a “parallel approval with aggregation” model. That usually involves:

storing individual approver states independently,
preventing the transition until all required responses are received,
and applying a final rule (unanimous / majority / weighted decision).

If you’re working with broader automation or workflow tooling, it’s often easier to handle these patterns in an external orchestration layer rather than hardcoding them into a single approval step. For example, integrations around fulfillment or downstream actions (like integrate printful in automated workflows) often rely on this kind of multi-step validation before triggering execution.

So yes — your expectation is valid, but whether it’s achievable depends on whether the approval engine supports configurable aggregation logic or needs a custom extension.

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