can't log in from my computer

[vwiggins]

Hi I'm having trouble logging in from my computer. I have tried to reset the password but it still won't let me log in except from another computer. My computer is new but i don't understand why i can't log in. I have even had the tech support rest my password and it still won't let me in and I've also even fixed the cookies on my computer still no luck. It seems i can only login from my phone or another computer except mine?


Please help!

[mikens08]

you might want to check for malware and viruses on the computer  recommended malwarebytes  and try using ccleaner.

im a computer tech my self

[swogden]

That's strange, but I'm sure there is a logical explanation.  Your computer/FC entry process just follows directions -- and only does what you tell it to do.

When I've had problems logging onto any site, I doublecheck both my user name and the password.  On FC, the user name is usually your email address, but it can also be your regular user id  (and your computer may have both with different passwords -- hence an error).  

Do not let your computer automatically enter either.  Type them in using the entries that you have been successful with on your 2nd computer.

(I hope that when you used the 2nd computer or mobile phone, you were using the same ISP as your regular computer.  If you used someone else's ISP, you maybe in confilict with the terms of service.)

When you enter this information, what response/error message do you get back?

If you continue to have problems and don't get a solution from anyone else, I suggest you email Tyler Derheim at Fusion Cash at support@fusioncash.net and explain the situation.

Include a copy of the error message you get when  you attempt to get log on.

Good luck!

[swogden]

you might want to check for malware and viruses on the computer  recommended malwarebytes  and try using ccleaner.

im a computer tech my self

This is a good idea if you are having problems accessing other sites besides FC or if your computer is running slower than usual.

I have Avast security (freeware) for my basic security program and  Malwarebytes (freeware)  as a back up.  I have had malware/viruses on my computer and run scans periodically to avoid them in the future. 

I use CCleaner to remove temp files and would recommend it.  It is also freeware.
Clearing your cookies and temp is a necessary thing to do daily, if you expect to do offers or surveys on FC.

[Clandestine1]

That happened to me about a month ago. I even sent a support ticket but by the time they answered I could log into my account from my laptop again. Try restarting your computer.

[vwiggins]

Thanks for the good advice, my computer has been running very slow lately and i can't even do my college work anymore. Let alone log in to sites.

So will this virus thing help better my computer and get it back running normal? My computer is still new and as of today ( Sunday) it's only a week old.

And also what are some steps i wou



Thanks also to everyone who commentedld have to take to make use my computer is running smoothly again because i have no idea what to do when it comes to computers and viruses

[TOMAS7]

iI am having the same issue. can only log in from my laptop which had my p/w saved on it,. Have beeged for pw to be resent, And reset also for the verification e mail to be resent and to have my phone number verified, all to no success. I have sent many support tickets and only get spin answers that are leading no where, I did not know there was a specific person we could email, but if it is not our actual admin whom I have been told my ticket was being sent to, I am still not getting any satisfaction or results. Kind of disappointed in FC for not taking care of this in the normal fashion that they usually do. It is refreshing though to find out I am not the only one with this issue, and that it appears that it is an issue on FC's part and that they are not willinf to investigate and correct.--
shame on them. even if it were an issue on the members side- an appropriate solution in a timely manner would be appreciated.

[swogden]

Thanks for the good advice, my computer has been running very slow lately and i can't even do my college work anymore. Let alone log in to sites.

So will this virus thing help better my computer and get it back running normal? My computer is still new and as of today ( Sunday) it's only a week old.

Thanks also to everyone who commented. ld have to take to make use my computer is running smoothly again because i have no idea what to do when it comes to computers and viruses

What security program do you have on your computer? 
If you bought it new, it normally will have a limited free security program already loaded (ie McAfee or Norton are common.)

If you got it used, you may only have what the seller had and that may have expired.

If you do not have an Security Icon on your desktop, check your Program listings (click Start and then All Programs to see what you have.)  Click on your security program and have it SCAN your PC for viruses etal.

If you can't find or don't have a security program, suggest you get one asap.  There are several good freeware programs available.  I use Avast, but Microsoft also has one available.

While I use CCleaner to clear my cookies and temp files, you can clear  your cookies and temps by using the process build into Windows:

Click on "Tools" in the upper right hand portion of your IE Window, Click on "Internet Options".  Find the Browsing Internet section and click "Delete".

This will take you to a new window where you can select what you want to delete.  I usually delete all history, cookies and temporary files. 

Depending on how long it's been storing temp files on your PC, this process can take a few minutes. Then click Okay/Close when you're done.

If you have only had your computer for a week, and it is noticably slower over just that time, it could easily be a virus (if you no security program) or it could just be a problem with your ISP connection or a size limitation on your computer's working memory.

I use to have a dial up ISP.  Worked reasonably well for me for years -- before I tried to do videos and a lot of PTC work.  But it became impossibly slow when Verizon's copper wiring started to fail so I finally (kicking and screaming) switched to cable broadband.  Major improvement!  I'm now on Verizon Fios and while I don't sense a major improvement over cable, it does seem consistent speed wise.

The size of your computer's working memory (R A M), can also have an impact on how well it will perform -- especially if you are multitasking.  If you have less than .5 GB (gigabyte) of R A M, that will have an impact.  If more than 2 GB, then that should not be the source of your slowdown.    The processing speed is also relavent (X.XX GHz)

When I can't figure out what the problem is, I take my computer to my closest Staples store.  The tech staff is very helpful and has helped me understand and solve a variety of problems over the years.

[vwiggins]

My computer is brand new.. it's a gateway its 320 TH AND1 GB memory.. i honestly don't know anything about computers.. i have Nortons on my computer. I ran a scan and it found 32 problems of files that were cleaned out.. so i hope this works and stops the slowness should i do anything else? of my computer..

[swogden]

If you've only been running your brand new gateway for a week or two and even with Norton running, there were 32 problem files found in the scan, you need to ask yourself what you've doing that is allowing these problem sites to find their way in.

Did you add any new programs or download any files from the internet recently? (Generally, not a good idea to download any file unless you trust the provider)

Have you responded to any emails that look like they came from Gateway, Intel, Microsoft, Windows Security etc where they asked you for any type of confidential information or asked you to pay a fee in order to protect your computer in any way.  (These might be phishing emails -- sometimes hard to detect -- but be very careful about responding.)

Your  computer is just not old enough to be running slow.  If you can take it back to the Gateway provider, ask them to check it out for you.

You didn't say what type of internet connection you have.

Is the pc working slow only with internet access?  Or is it also slow when you aren't connected with the internet?

[hurfrd]

sometimes i notice it won't let you change your password if you haven't pass the ID check. then it could be you're broswer. maybe it's your ip. re setting your router

[vwiggins]

If you've only been running your brand new gateway for a week or two and even with Norton running, there were 32 problem files found in the scan, you need to ask yourself what you've doing that is allowing these problem sites to find their way in.

Did you add any new programs or download any files from the internet recently? (Generally, not a good idea to download any file unless you trust the provider)

Have you responded to any emails that look like they came from Gateway, Intel, Microsoft, Windows Security etc where they asked you for any type of confidential information or asked you to pay a fee in order to protect your computer in any way.  (These might be phishing emails -- sometimes hard to detect -- but be very careful about responding.)

Your  computer is just not old enough to be running slow.  If you can take it back to the Gateway provider, ask them to check it out for you.

You didn't say what type of internet connection you have.

Is the pc working slow only with internet access?  Or is it also slow when you aren't connected with the internet?

Yeah the computer only runs slow with the internet...i have att uverse... i do remember getting a fee
Emails but i didn't have anything that i needed to reply to. I also signed up with 3 websites but they were all protected sites. Also last night i ran a unaware
virus and scan...my computer is completely clean.. so only thing i can think of is to call att and see if it's something on their end. I also restored my computer still nothing.

[swogden]

I've never used ATT Unverse but I wouldn't expect them to be much different than any cable service or Verizon for that matter.  But by all means give them a call. Hopefully, you are still in your 30 day trial period so if you can't get satisfaction, you can cancel and move to a better service.

They might have a forum on their website where you can ask questions and/or see an answer to a similar situation.

I hesitate to suggest you download CCleaner or Malwarebyte because they are large downloads and may take an long time to download if ATT's ISP is having problems providing you with the speed you should have.

Do clear your cookies/temps with your browsers Tool link.  Doubt that you have that much in your cache, but cleaning it out won't hurt (just might help a little.)  (You can also access this by clicking "Start"; then "Control Panel" and then "Internet Options"

[vwiggins]

I've never used ATT Unverse but I wouldn't expect them to be much different than any cable service or Verizon for that matter.  But by all means give them a call. Hopefully, you are still in your 30 day trial period so if you can't get satisfaction, you can cancel and move to a better service.

They might have a forum on their website where you can ask questions and/or see an answer to a similar situation.

I hesitate to suggest you download CCleaner or Malwarebyte because they are large downloads and may take an long time to download if ATT's ISP is having problems providing you with the speed you should have.

Do clear your cookies/temps with your browsers Tool link.  Doubt that you have that much in your cache, but cleaning it out won't hurt (just might help a little.)  (You can also access this by clicking "Start"; then "Control Panel" and then "Internet Options"


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Alright, well thanks for all the help. I do appreciate it like you said to i might have to take it to a computer tech and see what's going on to get a better understanding of what's going on. But other then that i am going to check with att services!!

I've never used ATT Unverse but I wouldn't expect them to be much different than any cable service or Verizon for that matter.  But by all means give them a call. Hopefully, you are still in your 30 day trial period so if you can't get satisfaction, you can cancel and move to a better service.

They might have a forum on their website where you can ask questions and/or see an answer to a similar situation.

I hesitate to suggest you download CCleaner or Malwarebyte because they are large downloads and may take an long time to download if ATT's ISP is having problems providing you with the speed you should have.

Do clear your cookies/temps with your browsers Tool link.  Doubt that you have that much in your cache, but cleaning it out won't hurt (just might help a little.)  (You can also access this by clicking "Start"; then "Control Panel" and then "Internet Options"