In urgent need of assistence! A glitch has occured & I need it fixed by midnight

[efrain007]

So here's the deal, I earned $2.85 today and yesterday and I was trying to add that to my pending payment. In the process of canceling the payment, the page just went blank.

So I got out of there (which might have been a mistake, who knows) and logged back into the site to find something very odd. The pending payment seems to have disappeared but my account balance is still $2.85, instead of the $43.85 I was expecting to see.

Those earnings seem to have disappeared, but when I scroll down to my credit history, they still say "Pending Cashout"??

If you could respond to this before midnight tonight and fix this glitch, that would be greatly appreciated because my heart was set on getting paid before the holidays.

Thanks a lot!

[swogden]

Take a deep breath. 

Odds are you still have your pending payment of 43.85 in the system, but given what happened it is unlikely that you will be able to cancel that payment request in order to add the additional 2.85 to it.

What I do recommend, however, is that you send a support ticket to FC explaining what you were trying to do. (ie cancel the $43.85 pending payment so you could resubmit a request for 46.70).  They might be willing/able to do that for you since it was the system that failed on you.

Even if they are unable to do that, at least they are forewarned about your attempt and will not cancel the $43.85 payment.  They might also be able to explain why the system bauked at your attempt.  (Seems it should be able to do that, but the timing may be such that changes are not permitted at the last minute.)

[efrain007]

Take a deep breath.  

Odds are you still have your pending payment of 43.85 in the system, but given what happened it is unlikely that you will be able to cancel that payment request in order to add the additional 2.85 to it.

What I do recommend, however, is that you send a support ticket to FC explaining what you were trying to do. (ie cancel the $43.85 pending payment so you could resubmit a request for 46.70).  They might be willing/able to do that for you since it was the system that failed on you.

Even if they are unable to do that, at least they are forewarned about your attempt and will not cancel the $43.85 payment.  They might also be able to explain why the system bauked at your attempt.  (Seems it should be able to do that, but the timing may be such that changes are not permitted at the last minute.)

I did open a ticket friend.  I'm posting here to increase my chances of a response from them, but I'm not sure how effective this is going to be.

I'm perfectly fine if those $2 don't get added, just as long as my current payment isn't canceled.  My sense of urgency comes from the fact that there are literally only a few hours left in the month and if I don't get that payment back to pending status (assuming that it's not of course) in less than 5 hours from now, I'm going to have to wait until January to get paid.  Kinda need the money for Christmas shopping, you know?

[Administrator]

Sorry about that -- this is fixed.  You are welcome to cashout at any time.  If you don't make the cutoff, just open a support ticket and let us know and I will backdate it to today so that you get paid for Xmas.  Again, my apologies for the glitch.

[efrain007]

Sorry about that -- this is fixed.  You are welcome to cashout at any time.  If you don't make the cutoff, just open a support ticket and let us know and I will backdate it to today so that you get paid for Xmas.  Again, my apologies for the glitch.

Oh wow..........phew......that was a close one. lol

Ya, no problem friend, it happens.

Thanks for your speedy support....FC rules!  

[med_student11]

I'm glad you got everything sorted out, efrain007. FC is really the best and making us happy!

[gaylasue]

I'm glad you got your problem worked out and I'm glad to know someone is watching over us!

[JasonSnyder]

TIckets! Alaways send out tickets!! They will come to the rescue!

[timetravel]

that was a great and quick response from Administrator!  It's nice to know when push comes to shove fusion cash has your back!