Returning a bad product you purchased

[melodylogan45]

When you purchase a product that you do not like, is not working well or whatever, do you keep the product and write it off as a loss or do you take the time to either take the product back to the store or write the company about the products send them the receipt for proof of purchase.

[aggie49]

i would take it back to the store it was bought at they have to give you your money or exchange it

[Cbsteffen]

I would send it back if it weren't what I expected or didn't come in handy for me at all.

[heypeg]

Depends on how much I spent, if its a small item its probably not worth it but big items should be returned.

[bremer51]

I return stuff that's not right for me.  I very careful what I order online, because I hate spending money on return postage.

[patapon555]

Just return it. I don't think we should be forced to live with a bad product.

[countrygirl12]

i would take it back to the store it was bought at they have to give you your money or exchange it

They actually do not.  It depends on their return policy.  Some places have signs that say "all sales are final".    If it doesn't work that is one thing but saying I just decided I don't like it is totally a different thing.  Of course if you get mouthy and start screaming and causing a scene they may do it just to get the person to shut up.

The old saying of the customer is always right doesn't get it these days.  You start causing a scene and you are likely to be told to leave the store and to not come back.  I have seen that happen several times.

[mrisha]

If I purchased it in a store-I take it back.  If I ordered it online-I return it back with a full refund.

[honeyflower93]

I haven't had to do this in a while thank god. I just hate going through the hassle. Sometimes the customer service associates can be really rude about it too.

[lhz123]

I always think what is practical if on the store i will return it but if online and then cost me more, I just consider it a lost.

[tgreen20]

Depends on how much I paid for the item.

[countrygirl12]

I haven't had to do this in a while thank god. I just hate going through the hassle. Sometimes the customer service associates can be really rude about it too.

I can see both sides of this.  Yes sometimes employees at stores can be rude but at the same time so are customers.  You have so many people who steal items and then return for a cash refund or store credit or they scream at the associate because they WANT cash.  The stores have policies and the associates are suppose to uphold them.  If they do not then they get in trouble.  But when the customer gets loud and mouthy then management will give them what they want.  Like I said before, just to shut them up.  Then the associate doing their job looks foolish and the customer makes it known to them "see I got my way". 

Dealing with the public is a nightmare of a job.  People who have never had to work customer service do not understand.  Or people that have not done it in the past 10 years or so.  People are unreal.  It amazes me at how many people will get to the register of any store and ask for a discount.  News flash - cashiers are just that - cashiers.  They cannot dole out discounts.

If there is truly a problem then returning it should not be a problem.  And if you have a receipt showing you actually paid for it then it def should not be a problem.

[madeara]

It depends on what the product is.  I usually take the product to the store for an exchange or return.  Have a great weekend!

[dancer139]

If I bought the  product in town or with in a 50 mile drive I would take it back.    If I ordered it online I would contact where i bought it and let them know what is going on with it and see how they want to handle it.

sometimes they will help you send it back to them with free shipping or sending you a new one when they  get the not working one etc,,,,  sometimes it may be just a  loss  and don't buy from them again   

[southernhorizons]

It depends. I almost always return defective products, but if the store is too far away and the amount is small, it's sometimes not worth the gas costs.