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Topic: What is the typical response time on a support ticket?  (Read 3415 times)

countrygirl12

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Re: What is the typical response time on a support ticket?
« Reply #15 on: May 04, 2019, 01:03:06 pm »
Quote from: gogeta_god on April 27, 2019, 06:20:52 pm
Update:

I received a response today. It took 4 weeks, but it came.

I also received last months forum posting bonus today.. coincidence? Maybe. Or maybe they get to everything at the same time so it gets done in a short spurt, not a little everyday.

My last one took almost a month but the issue was taken care of.
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dsosnowski06

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Re: What is the typical response time on a support ticket?
« Reply #16 on: May 06, 2019, 08:36:31 am »
Still waiting for a response on a ticket that I open back in December.  Got a email this month that it has been escalated but still nothing
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